Customer Testimonials
I have been a loyal customer of Cavender Cadillac for more than 20 years. Excellent service everytime!
Been satisfied customer for over ten years. Carlos Villarreal is an outstanding service writer. Crystal does tremendous job in customer service. Excellent service. Honest, hard working people in every phase of customer service.
Cavendar is the place to go for your next Cadillac. Eris went above and beyond, GM Patrick lead the team in the right direction
The cellphone was very kind and showed us a variety of cars at the the price in our budget. I would highly recommend anybody was looking for cadillac to go to cavender cadillac.
What a great group of guys. Worked with me to get me in the right truck for me. Art did an outstanding job. Would recommend him if you looking for your next car or truck.
COMPLIMENTS:
I don't know if I am sending this to the correct place but I need to said this:Please foward to Manager or whoever is in charge
I just want to say , Your service is the best. I've had previous great experinece with my RV last year. This last visit last week so just a great!! Elizabeth Mejia took care of me. The video you sent me showing inspection and cause of proble was outstanding . I show it to collegues !! I had truck in at local dealer , 1st they charged me for something related to what was ... Read More DealerRater - Jun 6, 2025
the communication through ny repair was excellent. The driver for the shuttle service was friendly and great
Carlos is always organized and ready to answer my questions. He takes care of all of his customers and makes each one feel special. I have been a customer for many years and his attention to detail has never wavered.
people very friendly great attitude towards customer. paper work slow but we got there. Sales person knew the computer and many options available
Second Cadillac brought Cavender Cadillac. Again the experience was great, Anthony did an excellent job showing me the vehicle and answering any questions I had. Absolutely easy buying from Cavender Cadillac and I recommend them to anyone.
My service is always professional and outstanding and I can always trust that the job is done right.
Extremely disappointing and unprofessional experience.
I reached out to Cavender Grande Ford (San Antonio, TX) regarding a 2025 Ford F-150 Tremor in Antimatter Blue Metallic. Their online payment estimator tool was completely inaccurate, so I followed up directly. The next day, Sales Manager Jacob F. contacted me, expressing strong interest in earning my business. We exchanged numbers, and after a few back-and-forths, I was satisfied with the final offer. We scheduled my visit for Saturday at 2 PM. I live in Georgetown—116 miles away—but I was serious about purchasing the truck.
The next morning, I cleaned out my current truck, took ... Read More DealerRater - Jun 1, 2025
Quick and Easy buying experience. Jorge was very quick to respond and easy to work with. Straightforward pricing and was able to close the deal remotely. Victor in financing was great too. Jorge even delivered the new purchase on a Friday evening so I had it before the weekend.
Took my car in to get my oil changed. Carlos was the tech I worked with, super professional, quick work and did exactly what needed to get done.
My vehicle was taken into the shop and about one and half hours it was finisher and washed. The problem I had was the life time oil change for veterans. I was promised by the sale lady that I would have my oil change for life but I had to take it where I bought it which I did. I wasn’t charged this time because of Raymond said I’ll won’t charge you this time but get in touch with the sales manager and get it resolved. I will work on it before my next oil change.
Kevin James was our sales person. We had a great experience as this is the third car that we have purchased from Kevin. I love my 2022CT5 and was said to have to pick another car. Kevin worked closely with me and I ended up purchasing/leasing a 2025 Lyric with all the equipment that I wanted, and the color exactly that I chose. Confidence truly is Cavender Cadillac! The sales people like Kevin James, and a smooth process from sales all the way through to the financing it made it an extremely pleasurable experience!
Once again Carlos was great to work with. I look forward to working with him again and will always be back for my warranty needs. Thanks Carlos!!
Jake was a tremendous help when I brought in my Frontier for an emissions service. Did not have to wait long either. Glad he's there and glad that I had him for the experience. 10/10.
The shop was great in getting my caddy back there and the service technician was courteous and helpful
Excellent service by Carlos. He’s been maintaining my vehicle more than 10 yrs. Ten being best Carlos is a 10+ advisor.
We are repeat customers of Cavender because every time we buy a vehicle its a very good experience and they treat us really well!!
Justin was amazing, helped me when I didn’t know we get I was doing. Crystal was super as well. Thank you for a great experience
Carlos did A superb job. Well done. Nice one. Atta boy. Thank you. Spasiba. Gracias.15 words, how absurd.
Carlos has been my go to at Cavenders for years! He does an outstanding job taking care of my car! In addition, He’s pleasant, professional, kind and caring about my time! If I could give him Employee of the year, I would! I trust him and the recommendations he gives me about my cars over the years! This is my 3 Cadillac and he has been there over me on all 3 cars! Top noche service! Thank you Carlos!
Justin provided quick and excellent service when I dropped my car off. He made the entire process easy and smooth. There was an issue with the warranty company but Justin was quick to fix the issue.
Thank you, Cavender for providing excellent service and The service writer Carlos was exceptional. We will definitely use Cavender for future service and purchases. What a great experience. Jimmy Wilson
Always get excellent treatment and service. I highly recommend Cavender Cadillac. Thanks Raymond for your help and professionalism !
Very professional and courteous. A through examination was given as far as what was done to my car. Justin also explained the warranty. I was very pleased with the service I received.
If only I had checked the reviews on YELP before buying my 2024 Bronco from an ad and dealership website. Never, ever, ever would have even made the first call. One star only because I can't give them negative stars.
Wonderful sales lady helped and put together a fair deal on this Bronco, based upon the information they provided. Everything went smooth, until I sent the wire. It took 4 days for anyone to confirm receipt of the wire or send me the final paperwork. For all I knew, the whole thing was a scam. In the interim, I had a ... Read More DealerRater - May 14, 2025
Very satisfied with my purchase and the salesman (Phillip Henry) who made it happen. Its my third car purchased from Cavender.
Service was top notch. The work was completed same day before noon. Justin was courteous and efficient. They even vacuumed my car which was appreciated. The work was under warranty so I didn’t pay on this one. Highly recommend.
They did everything the way i wanted my deal done. Got me where i wanted payment.
I’ve always received great service and care from Cadillac dealers. Cavender Cadillac is no exception!
We were met outside and escorted inside to meet our sales representative - Tony Slaughter. Tony was very knowledgeable and professional in working with us throughout the entire process. In a few hours we were driving away with our car.
Patrick Callahan, the Store Manager, stopped by and spent 5-10 minutes visiting while Tony worked on the paperwork.
David Garcia, the Finance Manager, quickly processed our final paperwork , offered various options, and answered all of our questions.
We had a great experience with the ... Read More DealerRater - May 10, 2025
As usual, Carlos was an excellent and outstanding service representative. Always kind and professional with total knowledge of what needs to be done.
I like the XT5 I bought but felt 3.5 hours to close the deal was too long. Also did not appreciate the manager above my salesman was not looking out for my interest. I’ll stop here so I can keep the rest to myself!
Good job by my service provider.got me in and out in three hours. Very professional.
Carlos is great! Takes great care to make sure we are taken care of. We appreciate his dedication
Great experience as always with Diego Morales. Smooth transaction as usual. In and out in a matter of minutes.
My service experience was extraordinary. Lindie made sure I was comfortable until my ride came, explained all services performed, what was recommended next and found discounts for me. I sincerely appreciate the above and being service I was given.
Cavender has excellent customer service and quality maintenance. The staff are always customer friendly and knowledgeable about the services.
Absolute horrible service department. I dropped off my daughter's car on a Saturday for a 7:00 AM appointment on the following Monday. When I called Monday afternoon, I was rudely told that Cavender had 24 -48 hours to do a diagnostic, which I was never informed of. When I called later, they said they couldn't find my car, and that they needed the VIN number to track it. (Another thing I was never informed of). When I asked the woman on the phone if she could recall her own VIN number, she sarcastically said "most people would check their ... Read More DealerRater - May 5, 2025
5 Stars – A Truly Exceptional Experience. I had been searching across Texas for weeks, looking for a specific Yukon in a certain trim that was clearly in high demand—only ten or so were available statewide. Most dealers I contacted were either marking up the price well over MSRP and/or adding thousands in unnecessary extras. Then I came across the exact model and trim I wanted on GMC’s website, which showed it was in transit to Cavender GMC West.
From there, the experience couldn’t have been smoother.
I quickly found the vehicle on Cavender’s website and submitted ... Read More DealerRater - May 4, 2025
Family oriented great service….. staff friendly excellence has been one of the most rewarding experiences I’ve had with the team 🎩👍🏾
I was greeted promptly upon arrival. Carlos explained to me what services were due on my car and what the prices would be, in an understandable and professional manner. The waiting area was very comfortable and my car maintenance was completed in a satisfactory and timely manner. I recommend Cavender Cadillac service department, and Carlos in particular, with no reservations.
Very good service. I look forward to having my vehicle serviced there at all times needed.
Very nice dealership. Well staffed and comfortable during our edit for our deal to finalize.
Advisor Ray Trejo is personable, honest, and reliable. Always makes sure we are well taken care of.
The service was great, I will continue to purchase my vehicles from this outstanding dealership.
Carlos has always been considerate and ready to help. He is a good listener and knowledgeable of his profession. Carlos is a hard worker and a problem solver. I’m very happy with the serviced received.
If I could give Cavender’s more than 5 stars, I would.
The General Manager, Stavros, is absolutely amazing and truly goes above and beyond to provide top-tier service.
To be transparent, our initial visit wasn’t great. The experience was rough, and the customer service just wasn’t there. We purchased two vehicles, and I immediately regretted mine. It had some mechanical issues and just didn’t feel right. I felt like my concerns weren’t being taken seriously, so I asked to speak with the GM—and that’s when everything turned around.
Stavros listened, took immediate action, got ... Read More DealerRater - Apr 25, 2025
Carlos is very knowledgeable. Very helpful response to phone calls and any questions. Really good person to work with.
Carlos V never lets me down. I always feel confident with his answers and suggestions. He’s been around the automotive industry for a very long time. He has been with Cavender Cadillac for over 10 years It’s great to see the dedication
Great place great owners great staff and Supper Sales Deago and Martin were great I would buy from them again and refer them and Cavender
We couldn’t be happier with our purchase . We were looking for a new Cadillac OptiQ , we had talked to several dealers , my wife knew exactly what she wanted, Cavender Cadillac had one that she was interested in, Joel Chu our salesman went the extra mile and sent us a live video of the car and his follow up was excellent. He explained everything and if there was a question he followed up with the answer. If you’re looking for a new car I would highly recommend calling Joel at Cavender Cadillac.
Service is always prompt and Carlos has always explained what is needed to keep my vehicle is good working condition
Great choice of vehicles and outstanding service from beginning to end. Mr Vara was very professional and did an awesome job helping us get the vehicle we chose.
Carlos you are the best you have kept my car in the best shape! Thank you
🤝 Navigating life's journey with a sense of security and trust is paramount. When my Family set out to buy a car, we were seeking more than just a transaction—we wanted a reliable partner. Cavender Cadillac exceeded our expectations and transformed the typical car buying experience into something extraordinary.
Their straightforward pricing and commitment to building relationships resonated deeply with my Family. As a Family of United States Air Force Veterans, their Cavender Commitment further impressed us. Proudly supporting our troops, veterans, and their families, they offer lifetime FREE oil changes for all military personnel.
Cavender Auto Group proudly ... Read More DealerRater - Apr 21, 2025
Absolutely amazing great to deal with Absolutely amazing great to deal with. This is our second car
Excellent service and straightforward. A wonderful customer experience from the sales side all the way through the ownership side
I had a all around great experience with all the staff at Cavenders as always excellent service
Carlos is my service advisor. I don’t allow anyone else to care for my vehicles. He’s top notch!! Ask for him for your car care. You won’t be disappointed! Thanks for your excellent customer service and the service of my Cadillacs!
I was given a 10:am appointment and arrived early thinking someone would look at the vehicle. Was told I would need to leave it for 24-48 hrs.!? I should have been told to expect that. So after driving thru traffic across town I had to just turn around. The service advisor said my appointment was to drop off the vehicle. I sure won’t be back at that dealership.
Great,fast,service! Took me next door and brought me back. What a great team.
Ray was friendly and professional! Kept me updated at all times, great service! I will definitely come back to Cavender Cadillac!
Sevice does not follow through with requested repairs under warranty . We have requested certain repairs to the vehicle and we told that it will be taken care of. When we go pick up the vehicle they tell us they don’t do that type of repair at the dealership and we are told we have to take it ourselves to the body shop after they had told us they would take care of it. We have bought 4 other Cadillacs at the other dealership with no issues. This is our first car with them and I think we should have gone ... Read More DealerRater - Apr 14, 2025
Everyone was helpful, got my vehicle serviced and was well taken care of. Will return for future service
We had a very good experience with Cristi and the finance manager. Cristi was very friendly, informative, and not pushy at all. He answered all my questions and arranged a test drive without delay. I love my new Rock Creek Rogue, with all the sporty features! Finance was easy enough and we were out the door. I’d recommend this dealership and Cristi, for sure! (The cappuccino is good too!!)
Christi was very sweet and a good salesman. 10/10 would buy a car from him again.
Professional patience from beginning to the end. The best ever. God place the staff in the right place.
Clean, efficient and well run dealership that did not play games. I would go there again.
Martin was great, he was exceptionally understanding and patient with us. Really appreciate his humbleness.
Sellman is very knowledgeable/friendly and helpful. Sellman know what I need, and he help make it happen.
Dealership was amazing. They fixed my vehicle quickly and kept me up to date. Then even scheduled to pick me up and had my vehicle ready.
First class all the way. Loved working with Brandon and Diego . The dealership is awesome
Very prompt and professional service personnel. All were very courteous and extremely helpful. All the work was done in a timely manner. Would recommend this dealership.
Purchasing a new SUV solely by video was a first for me. However, Bailey did a great job with it. My questions were answered honestly Bailey was very helpful and professional. Although he was unable to close out our paperwork, when we arrived to purchase Russell took over as if we had been dealing with him all along. He was extremely friendly and walked me through everything about my Cadillac XT6. I will not hesitate to do business with Cavender Cadillac in the future.
Clean, organized, and well run service department. They listened to my concerns and asked good questions to help fix my vehicle.
Everything we needed done was taken care of and we are satisfied with the service.
Horrible customer service in service center. I’ve been in the dark about my vehicle I had dropped off for the second time for same issue. It’s been 1 week now. I NEED to call and call to get same response of, “it’s being diagnosed now”, about vehicle. By either my service advisor Richard or by some other person because he refuses to communicate with me after my many attempts to get updates.
Everyone was great! Straight forward process Thank you Joel, Mimi and David Very professional team
My 14 year old Nissan Versa rode like a new car after extensive service. Jake was very helpful in guiding me through everything that needed to be done. He showed me what could wait and what needed to be done now. As someone on a limited income, that information was vital. I'm going to push a few more years out of the best car I ever owned.
This is my 5th car to buy from Cavender Cadillac and the sales team and the service is always the best!
They (Carlos), perform/function as advertised. Very professional and takes all of customers concerns to the max.
This was by far the most professional and easiest experience I've ever had at a car dealership. They were up front about pricing and provided an out the door price within minutes. After a phone call. There was no high pressure sales. Me and my wife left saying this is the way a car dealership should run. Tony was awesome.
Everything was great and they were so helpful. Appreciated my salesman Kevin so very much
We have never had any issues we are very pleased with service and Ray is very helpful in explaining what service are needed for our Cadillac will continue to always have service at Cavender Cadillac
Appreciate the service that was given by Brian Burger and Anthony Galindo. Thank you for all you do!
I just want to thank the Service dept. Brian Burger and Anthony Galindo made my experience easy and accommodating. Brian contacted me as soon as I needed a rental and Anthony kept in contact with us. I want to give both of these gentlemen a big thanks, I will definitely use Cavender Grande Ford as our go to dealership. Judy Martinez
If I could rate NEGATIVE stars, I would. Brought in for warranty covered repair on Jan 20, and they had it for 58 days, Service Manager Gianni Martinez literally refused to come to phone. Only time we could get any info was going in person. FINALLY ready per TEXT and we went to pick it up with NEITHER the Service Tech or Manager in site. Got it home, same problem popped up and THEN the AC and Temp gage went out, Reached out to Corporate for help and the dealership ignored them too. The ONLY person that was helpful in the service ... Read More DealerRater - Mar 25, 2025
every time I come here to get a repair, they try to charge me an astronomical fee. I have to then always remind them that I purchased a protection plan when I bought the vehicle from them, which takes them another 45 minutes to an hour to look up.
Today I brought my truck in to get a tire changed as there was a slow leak
They diagnosed this leak, confirming my suspicion
And then try to charge me $350 for a tire. I told them I bought the tire protection plan. Once again they had to look it up to confirm ... Read More DealerRater - Mar 24, 2025
I love Trump and I love Elon! So I bought 2023 Tesla Model Y yesterday from Joel at Cavendar Cadillac and the whole team made the experience memorable and seamless. This is my second car I've bought from a Cavendar dealership and they've been great each time. Cavendar should be proud of the team they've assembled at Cavendar Cadillac. Thanks Joel for making the purchase easy and thanks for my new ride. You guys at Cavendar Cadillac are making car buying Great Again!
Excellent Dealership to work with during my purchase of my XT6, especially Working with Eris
I went in for an oil change and left with a $1200 bill. I only ask for an oil change.
I got a $1200 bill . The ONLY THING I. Requested was oil and filter service.. and tire rotation. but they performed more to get the bill to $1200, which I never signed for or requested. VERY UNHAPPY CUSTOMER!
Would not recommend very unsatisfied with this company , they smile in ur face to make a sale and feed u lies then afterwards when something is wrong with the car 3 weeks after u got it they say oh u have to pay for all maintenance cost even though my car has 1 year warranty . The sales agent are 100% unprofessional, they talk to u like a child . All I got to say is RUNNNN DO NOT COME HERE U WILL REGRET IT IM OUT OF 4,800 in 3 weeks and they won’t even let me trade in the lemon they sold me
The service at Cavender Cadillac is all that I could have asked for and more. I never had to leave my house for either servicing my car or buying a new one. Both were done in the same week. They made me feel I was special and everything was handled quickly and without a hitch. I would recommend Cavender Cadillac To anyone.
Horrible. We found a car on the dealer's website that was advertised for a certain price. I then called and spoke with the Internet Manager who assured me that he would sell me the car for that exact price + TT&L. Nothing more, nothing less. I asked him to send me a contract with the terms so that we could expedite the process. He sent me a proposal and the price was $5,000 +TT&L more than advertised. I called and spoke with his manager, who proceeded to tell me that he would not sell me the car ... Read More DealerRater - Mar 7, 2025
Terrible customer service service an hour with no return phone call to explain why I could not use my own financing no call by finance mgr or sales associate stating it’s store policy they don’t accept outside financing due some other banks issue
Raymond was professional and courteous. He explained the trouble shooting process and kept me informed.