Customer Testimonials

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DealerRater Feb 15, 2025

Great service Fast service Great customer service Very professional Best dealership I’ve been too Outstanding!!!!

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DealerRater Feb 14, 2025

Carlos is always such a gentleman and takes very good of me. He makes sure I am comfortable and he keeps me informed. Without him, I may find some other place to get my service. But everyone at Cavender is very professional and caring as well.

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DealerRater Feb 14, 2025

I had an enjoyable experience buying a new car at Cavender. All the people were warm and friendly. My sales associate was Bailey Myers who was very helpful and will always be just a Text away if I need assistance.

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DealerRater Feb 12, 2025

Cavender cadillac is one of the best customer focused dealership that I have worked with. They are head & shoulders above all others in customer satisfaction

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DealerRater Feb 10, 2025

Kevin and Philip are always very professional and always have me in and out within a couple of hours or days. Thank you for everything y’all do. If you need a new Cadillac go to Cavender Cadillac!

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DealerRater Feb 9, 2025

Caring, compassionate, knowledgeable,excellent communication, appears to make sure I am pleased as a customer

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DealerRater Feb 7, 2025

Best car buying experience ever! From the time I expressed interest on CarGurus to the time my vehicle was delivered to my driveway, my experience with Joel Chu and Cavender Cadillac was first class all the way. Joel’s description of the vehicle and the videos he sent were both honest and accurate. I thought their offer for my trade in was very fair. With me being an out of town client, I fully expected delivery to take several days to arrange, but Joel began making arrangements to deliver the car that day before I could even finish e-signing everything! ...

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DealerRater Feb 6, 2025

Everything went smoothly and quickly. Staff was very helpful and knowledgeable Great experience for maintenance work done.

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DealerRater Feb 5, 2025

I have always received great service from Mr. Trejo at the service department at Cavender Cadillac. He is very courteous, and provides prompt and very professional service. Thanks for having people like Mr. Trejo in your team!

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DealerRater Feb 5, 2025

My experience with cavender is always great, staff is very helpful and respectful at all times

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DealerRater Feb 4, 2025

Carlos is always helpful, reliable, dependable, and trustworthy. I can count on him to get the job done on time with no surprises.

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DealerRater Feb 2, 2025

Diego was extremely responsive and handled all details of the transaction very professionally. He even personally delivered the vehicle to us and reviewed the operations / functions of the unit.

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DealerRater Feb 1, 2025

Great sales staff enjoyed being there management was also great will visit again soon great experience

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DealerRater Jan 31, 2025

Always receive GREAT customer service. Carlos Villalarial has taken good care of me each time I have brought my vehicle in. Keeps me informed and offers a direct contact for any questions or needs. Very professional!

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DealerRater Jan 30, 2025

They came to my house to pick up my car and delivered it back to my house after service completed. One way was about 25 miles. I greatly appreciated the convenience

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DealerRater Jan 29, 2025

Well, I have bought my last 3 vehicles from Lincoln. I love my car but never hear from anyone! My saleslady constantly checked in w/me ..I miss the personal attention.

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DealerRater Jan 28, 2025

Very professional, kind and patient. Made sure that I got the vehicle I wanted in my price range.

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DealerRater Jan 27, 2025

Customer service is very good was able to answer my questions. Very professional and nic

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DealerRater Jan 26, 2025

This my first time buying form Cavender’s Cadillac and my experience was amazing. My salesman Anthony Slater was very helpful and help me get into the car that I wanted to get into so I highly recommend Cavender’s Cadillac . I was very pleased

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DealerRater Jan 26, 2025

Service rep, Carlos Villarreal, is excellent. He was courteous, explained what would be done to my vehicle and the cost. The customer lounge was bright, clean and comfortable except for the temperature. It was cold. Minor thing…beats being too hot. I have been a Cavender customer since 2003 and plan to continue to be one.

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DealerRater Jan 25, 2025

Mr. Carlos and his team are great! Communicated all issues and kept us informed on any delays and thoroughly went through cost list with us.

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DealerRater Jan 25, 2025

As usual my service was started on time and completed within the time estimated. I was greeted at the checking point in directed to the waiting area and offered drinks and snacks. The staff was polite and courteous. They are and will remain my service center.

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DealerRater Jan 24, 2025

Long time customer. Great service. Pick up and delivery appreciated. Thank you so much Carlos

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DealerRater Jan 24, 2025

The team at Cavender Nissan was very helpful! They worked with me and got me a good deal on both my trade and new car purchase.

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DealerRater Jan 23, 2025

Carlos is always professional. He explains thoroughly and gets me in and out as soon as possible.

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DealerRater Jan 23, 2025

My experience with Cavender Cadillac has always been good. Ray Trejo did a great job of addressing my service needs. He was professional, polite, friendly, and knowledgeable. I am very satisfied with the service he provided.

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DealerRater Jan 22, 2025

My experience with the dealership is very good they always give me professional service with a smile and check my vehicle out thoroughly and make sure everything is on point . And I would like to thank my service man for doing a good professional job every time I'm there.

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DealerRater Jan 22, 2025

Our experience with Cavender Buick GMC West was nothing short of outstanding. From beginning to end, we felt heard and understood. We had questions that were answered honestly and forthrightly. Additionally, we were treated with the utmost respect and never felt pressured to buy a car. Arony was outstanding.

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DealerRater Jan 22, 2025

Christie was fantastic and very helpful throughout the process. I recommend him. and very caring. Cavender is blessed to have him on his team. Thank you

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DealerRater Jan 21, 2025

There was an issue with my car not shutting off. Brought the car into the dealer Monday morning. Carlos was able to discover what the issue was and had it taken care of.

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DealerRater Jan 20, 2025

Absolutely thrilled with my experience at Nissan of Rockwall! Jaspreet Singh (GSM) made the entire car-buying process incredibly smooth and stress-free. His knowledge, professionalism, and dedication to customer satisfaction truly set them apart. I couldn’t have asked for a better experience purchasing my first car. Highly recommend this dealership to anyone looking for top-notch service. Thank you, Jaspreet and team!

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DealerRater Jan 19, 2025

Cristi was phenomenal!!! He listened to our wants and needs, he was very informative and knowledgeable, he got us a great deal, he walked us through every feature on the car and he was so personable and polite! We were dreading looking for a new car but, Cristi made this experience so easy and enjoyable!!! Our next vehicle will definitely be from Cavender!!! Thank you Cristi, Thomas and Alexa!

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DealerRater Jan 16, 2025

It was a pleasure to have this deal with such kind people specially mr Cristi

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DealerRater Jan 15, 2025

The service man, Carlos, does a very good job. I was NOT happy with two items. 1. I had a discount card that based on amount spent should give me $125.00 off. They attempted to give me only $75.00 off and because, they said it doesn’t cover misc. materials. B.S..AFTER I COMPLAINED, they gave me the correct discount. 2. Prior to paying the bill, I was not advised there was a3% charge for using a credit card. I have bought several cars from Cavender and was extremely disappointed in their attempts to nickel and dime me. My next purchase will must ...

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DealerRater Jan 13, 2025

I absolutely love my truck and I want to express my appreciation for the professional service provided by my sales representative, Abraham. From the moment I walked in, Abraham was incredibly helpful and made my truck-buying experience unforgettable. He went above and beyond to ensure that I found a truck that met all of my preferences. I initially came in to compare two trims, the Elevation and SLT. Abraham took the time to show me several color options and even brought out both truck styles so I could directly compare them. He thoroughly explained the features of each trim and ...

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DealerRater Jan 11, 2025

The best part of this dealership is dealing with Carlos Villarreal. I have worked with him for several years.

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DealerRater Jan 11, 2025

Anthony was amazing, and made sure what I was looking for in a new vehicle was his top priority. The dealership had a nice no pressure feel, and everyone I met just added to that experience. I live almost 2 hours away, so Anthony worked with me over the phone/text to lay the foundation of a deal to justify the drive. Definitely would recommend him and the dealer to anyone looking for a new vehicle!

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DealerRater Jan 11, 2025

Service department is the best. Carlos Villarreal is fantastic. I always take my 2017 XT5 to the Cavender..

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DealerRater Jan 9, 2025

Very pleased how Tony made it easy to shop. The financial part was a breeze

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DealerRater Jan 6, 2025

Overall buying experience was good. However, we were told the vehicle was detailed, but when a detail shop in the area worked on it, they were mortified on how dirty the vehicle was. Dog bone, candy wrapper and chocolate cookie crumbs were all over the back seats. Your detail shop did an extremely poor if not terrible job.

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DealerRater Jan 4, 2025

our sales person was Andy he was awesome ..He was great to work with him. He’s such a great asset to the company. More salespeople so be like him. He truly is great to work with.

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DealerRater Jan 4, 2025

No one likes having to take their vehicle in for repairs, especially me. But I can’t say enough good things about the service department. Everyone was friendly. My service rep, Lindie, was very knowledgeable and professional. I really appreciate a good experience!

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DealerRater Jan 4, 2025

Kevin was very helpful & he took great care of me. The service attendant also made sure to provide the reminder maintenance sticker.

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DealerRater Jan 3, 2025

Everyone was very helpful and professional: Joel Chou, Julian Sanchez, Tony Slaughter, and Daniel in finance. Great job. Thanks to all.

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DealerRater Jan 2, 2025

Best experience ever. Anthony was very friendly, helpful, and knowledgeable. We were not pressured into getting something we did not want.

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DealerRater Dec 31, 2024

Our salesman Joel did a very good job on getting us into a new vehicle the day I came in to look for a new CPO car. Minimal negotiation needed to complete the sale and drive off within a few hours in our XT6 which is a fabulous SUV.

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DealerRater Dec 31, 2024

Cavender is an Outstanding Cadillac Dealership. The Staff, especially Carlos Villarreal, are the most caring and concerned about your vehicle. He reviews your needs, is alert to your expectation and goes the extra effort to ensure you are well satisfied with the result. He is the most trustworthy employee I have ever met in my 65 years of owning numerous cars and trucks. A call to Carlos is always answered with a positive greeting. Service at Cavender with Carlos is an absolute pleasure!

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DealerRater Dec 29, 2024

Great experience! Kevin and Eris were very helpful, attentive, and patient with me during my month process of purchasing my dream car!

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DealerRater Dec 28, 2024

I'm always treated like family. Carlos is the best. He always listens to what issues I have and keeps me updated every step of the way. I trust Carlos and Cavender whole heartedly!

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DealerRater Dec 27, 2024

Made my new car purchase convenient and easy Very pleased with the service I received both sales and financial

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DealerRater Dec 24, 2024

Speedy and excellent service, professional and courteous service rep Carlos Villarreal. Always enjoyable and comfortable waiting area.

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DealerRater Dec 23, 2024

Service was fantastic Prices are way way to high 😡 and it makes the experience bad.

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DealerRater Dec 22, 2024

My family and I have been Cavender customers since 1964 and can always count on great service😢

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DealerRater Dec 21, 2024

Great service as always. We drive a ways to Cavender Cadillac because their customer service is the best. We tried another dealership closer in the past and couldn't even get waited on to purchase a new Cadillac! I highly recommend Cavendar. Carlos is our personal Service Rep.

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DealerRater Dec 21, 2024

Excellent service experience as usual with the service and maintenance of my vehicle with Carlos and the mechanical department.

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DealerRater Dec 21, 2024

The Cavender Cadillac workers displayed great customer service. I would recommend them to others for service.

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DealerRater Dec 20, 2024

Carlos is very professional in his ability to get information to the shop quickly informing them of possible issues and directions to address as a solution is formed. Thank you Carlos.

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DealerRater Dec 20, 2024

Over the past 7 years, I have trusted this facility for my vehicle maintenance and have consistently been impressed with the outstanding service. Carlos Villareal has been a standout advisor, showing professionalism and a passion for customized service. He has always considered my time, ensuring my vehicle is ready on schedule. As I prepare to switch vehicles, I have no doubt I will consider this dealership for my new car.

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DealerRater Dec 20, 2024

Customer service was Great of all Cadillac employees we worked with in purchasing our vehicle.

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DealerRater Dec 18, 2024

Friendly, attentive and thorough. Enjoyed the comfortable waiting area and complementary fat pills (donuts). Thank you.

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DealerRater Dec 17, 2024

Kevin is very helpful but not too pleased with results. I hear the part is on back order but I don’t understand why so long. My car is parked because I’m afraid to drive because fan stays on way after car is off. I need my car or loaner please

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DealerRater Dec 17, 2024

Joel was a pleasure to work with! I will be coming back in the future.

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DealerRater Dec 17, 2024

Very helpful service tech, kept me well informed about all options. Will be coming back.

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DealerRater Dec 15, 2024

Elaine was super friendly ,extremely helpful great attitude out going and very knowledgeable. Sales manager takes time to great you and acknowledge your precedents. Customer service is on piont .

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DealerRater Dec 15, 2024

Carlos was amazing. He keep me continually informed on the status of my car. He worked with the warranty company to get exactly what I needed. I am very impressed with the service.

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DealerRater Dec 13, 2024

Carlos and Cavender do all maintenance on our cadillac are very professional and customer oriented.

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DealerRater Dec 13, 2024

Fast, efficient and reliable service. Service advisor Mr Carlos Villareal is very knowledgeable and professional. He made me comfortable on repairs being performed. Kept me informed with detailed information . Thank you Mr Villareal. I highly recommend you as a service advisor

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DealerRater Dec 13, 2024

Buckle up I want to tell you a short story about cars and people. I love cars and really enjoy driving—fast or slow, windows down, sunroof open, music blasting, singing, and drumming on the steering wheel. I love it all, especially a nice, quiet drive in the hill country. It’s peaceful, and for someone who has a mind that is constantly spinning, it’s also therapeutic. My car becomes my sanctuary. Since the age of 16, I’ve probably bought and sold over 25 vehicles and a motorcycle. All were used vehicles, and many were paid for in cash. I’...

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DealerRater Dec 12, 2024

Great sales and maint. Service. Ray and Carlos at svc dept are awesome: friendly, professional, and efficient!

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DealerRater Dec 10, 2024

Carlos at the dealership always provides excellent service. His attention to detail is exemplary! Always respectful and courteous.

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DealerRater Dec 10, 2024

Great dealership! No pressure sales team and very easy to work with and Martin was great.

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DealerRater Dec 9, 2024

Friendly and professional. Establishment was very clean. Work done was completed in a timely manner.

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DealerRater Dec 8, 2024

Love the service and always have a good experience with Raymond. He takes care of me and my daughter with all our needs and is always transparent with us. We will always come to your location for our Cadillac needs and request for Ray!

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DealerRater Dec 8, 2024

Ray Trejo is a great support for my vehicle needs, I know that my car's safety and performance are in his hands, Cavender Cadillac is my go to dealership forever.

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DealerRater Dec 7, 2024

Amazing customer service for 20 plus years!! I will always return to cCavender for my service needs

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DealerRater Dec 6, 2024

My experience with this dealership is that they are phenomenal. The customer service is exemplary, kind, interested in my needs, and doing everything that they can to make sure that I am satisfied.

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DealerRater Dec 6, 2024

Ray my service advisor is a very professional, knowledgeable adviser who make me as a client feel great servicing my vehicle at Cavendar Cadillac.

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DealerRater Dec 5, 2024

Carlos and the rest of the staff were excellent. Very professional in all aspects of the service and repair on my Cadillac

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DealerRater Dec 5, 2024

Working with my salesman Tony was a seamless process. I really appreciate how accommodating everyone was and Daniel disclosed all details, including any additional optional add ons so I had full transparency throughout the process.

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DealerRater Dec 4, 2024

Always excellent sales and service, and service adviser Carlos Villarreal is one of the principal reasons I've remained a Cavender customer!

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DealerRater Dec 3, 2024

I was very pleased to have Kevin as my service advisor this time. He was respectful and not aggressively pushing services as I have experienced for a number of years in bringing my car to Cavender. The aggressive sales tactics by a service advisor is what has annoyed me so much in the past. Everything was 100% better on my recent visit.

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DealerRater Dec 3, 2024

Very professional atmosphere with great customer service to match. Mr. Carlos kept me informed of my vehicle status and was there for my questions and concerns.

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DealerRater Dec 1, 2024

Very professional service manager. Personable, knowledgeable, courteous, and responsive . Couldn’t have had a better service experience. A 10 all around.

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DealerRater Nov 30, 2024

Been a Cavender customer for 20 yrs. Technician is Carlos Villarreal. Service is always exceptional. Carlos ensures required service is performed

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DealerRater Nov 29, 2024

Excellent facility. Great service (Service Advisor: Ray Trejo is great to work with) always good work and fast.

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DealerRater Nov 29, 2024

Excellent dealership starting with product and of course service. My service advisor Ray is the absolute the best. Hats off to Billy Cavender for having excellent employees.

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DealerRater Nov 29, 2024

Very clean, friendly employees, and prompt service. I was kept informed of the progress of work being done. No surprises.

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DealerRater Nov 27, 2024

They were professional, friendly and courteous. Didn’t feel like I was dealing with your typical car salesman. Helped us get the car we wanted.

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DealerRater Nov 25, 2024

Eric Bernal and his team did an outstanding job! Their professionalism and attention to detail were exceptional. They kept me well-informed throughout the entire process, making it a truly positive experience. I’ve already recommended them to a close friend for warranty work on his vehicle. Highly impressed and grateful for their excellent service!

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DealerRater Nov 24, 2024

Kevin, in service was excellent . We had blown out 2 tires on I-35. When I spoke with him he jumped right on it and told me exactly what to do — where to have the car towed, where to park it and leave the keys. The next day he took care of everything. He was great, as were the other team members at Cavender Cadillac. Excellent service!

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DealerRater Nov 22, 2024

I had a wonderful experience at Cavender Nissan. Charlie sent me pictures of different vehicles based on my families needs. After listening to my needs, I purchased a brand new 2025 kicks , every employee from Charlie to Nikki in finance were very helpful!

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DealerRater Nov 21, 2024

Lindie is amazing at her Job. From the minute she met me at the drive to the end. Great representation of spectacular customer service! Sean, also great with customer service! I enjoyed waiting watching the awesome customer service by the staff at Cavender Cadillac location.

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DealerRater Nov 20, 2024

Dealership is always clean and someone is always there to help you. Kevin is very polite and helpful.

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DealerRater Nov 20, 2024

Very well organized and clean great hospitality and very comfortable when waiting. Will come to the this dealership

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DealerRater Nov 17, 2024

Carlos Villarreal is extremely knowledgeable, friendly and professional. Working with Carlos is always a pleasure.

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DealerRater Nov 15, 2024

Carlos Villarreal have service my cars for the last 10 to 15 years. He is a good and kind service person.

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DealerRater Nov 15, 2024

The folks at Cavender Cadillac great to work with. Especially my service advisor, Carlos. From the time you arrive, the attendants are courteous and friendly. With close attention to detail, Carlos allows me to explain the service and issues that I would like addressed. He provides an explanation and suggestions to ensure we keep my vehicle in excellent shape. Beginning to end it’s a pleasant experience. And I have a clean car to take home.

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DealerRater Nov 15, 2024

After going to another dealership and getting treated like a second class citizen. I was able to comeback to Cavender's and purchase the truck I wanted. Matthew Delgado did an excellent job understanding what I was looking for and we were able to make a deal that was mutually beneficial. Matt's honesty, integrity and willingness to keep the customer first made me appreciate the culture at Cavender. Thanks Matt!!

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DealerRater Nov 14, 2024

I always go to Cavender for the best service, price and integrity. They never disappoint

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DealerRater Nov 13, 2024

I got a used vehicle for my son. Getting approved and sales portion was fast. They even delivered it to my work for me.

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