Customer Testimonials
We had a great experience. They were patient, took the time to answer all of our questions, and addressed every concern we had. We really appreciated the excellent customer service. They also were competitive with other dealerships and willing to work with us.
Not the best place to deal with a factory warranty problem. I purchased on December 2025 a Nissan Kicks SR with 0 miles at this location. Currently the car is 29k miles, I set an appointment on October 9th. @ 7 am., to get a diagnostic to take care about the problem, I got an interaction with DEBRA BOLDEN, who refused to provide any service, because in agreement with her ocular inspection the car had evidence of rodents. Plus she said the car is plastic, and plastic is not covered under the 36k miles warranty bumper to bumper. 🤔🤦🏻
I brought the car to a ... Read More Google - Nov 12, 2026
We had Christian as our sales advisor. Very nice, super transparent, and made our vehicle purchase process super stress-free, hassle-free, and helped us get the best deal possible. If you’re shopping around for a new vehicle I would ask for Christian !!
William Gonzalez is a great salesperson highly recommend him 💯
Brand new at4 diesel broke down on the road. Beware. "Professional Grade " is bs. I understand fault parts but dealer takes zero responsibility. Get assistance in writing before buying. Sales people dont care after deal is signed. American vehicles are still unreliable. I wish i reseached more. Problems with fuel pump control module is very common. If it fails the vehicle is dead. Been towed, ignored, and turned down by gmc all with 72 hours. Buy Japanese.
This was the best and easiest vehicle purchases of all time!! Tyrone is the best sales person ever. Job well done!!
The staff was very helpful and communicated efficiently. Krista Tiller is a great Sales Rep. she sent pictures and a video walk around of the truck I was looking at and made the purchase a pleasurable experience.
I took my vehicle in because water was coming in thru the right passenger windows. Finally I was told the windows had to be sealed. They had yo order a new windows just in case it broke. So I picked up my vehicle as I had to wait for the window to arrive. There is a two week turn around for the windows. I was not 0ffered a loaner car and now I have to cover the window every due to the rain. I called to see if a loaner call is available and was told no. He would IF ... Read More DealerRater - Nov 12, 2026
Juda, was very responsive and took care of our needs. Highly recommend him!
Everyone was welcoming when I first arrived. The vehicle I was looking to buy was waiting for me at the front. Was also in and out in about two hours.
The people were kind and cardius. They know their job very well. They answered all my questions.and even gave me a free car wash.
Great sales people, Johnathan was our salesman, when we returned to finalize the sale, Johnathan was out for the day, we've finished with a different salesman and he was also very nice. The dealership was was nice, my wife and I were very happy with the car we purchased.
If I could leave ZERO stars, I absolutely would!
Let me start by saying that the customer service at this dealership is HORRIBLE. From the person who sold us the vehicle to the service department, our experience has been nothing but frustration, excuses, and a complete lack of communication.
Please do your research before purchasing a used vehicle from this dealership.
We purchased our 2023 Chevy Tahoe, and just THREE WEEKS after buying it, the check engine light came on. Throughout the year, we brought it in approximately 4–5 times, and all they seemed to do was perform system updates. Seriously, updates ... Read More Google - Nov 11, 2026
Salesman Erick Solorio is hands down THE BEST!!! Not only is he knowledgeable, he is super friendly and has your best interest at heart. This is the second vehicle we have bought with him, and we will definitely be back. If you want a non-pushy, genuine, and honest salesman, ERICK IS YOUR MAN!!
Finance manager Daniel Barragan was great as well! Made the finance portion quick and painless. He was even on the phone with the bank getting better offers than they initially extended. He didn’t have to do that, but he went the extra mile!
Sales Manager Roger ... Read More Google - Nov 11, 2026
The service is terrible they never do what they say their gonna do ive had nothing but problems with my 25 gmc and ive been waiting 3 months for the so called service man to call me with a loaner cause its gonna take a week to fix
BUYERS BEWARE—especially if you’re buying remotely.
My 2025 Audi had undisclosed mismatched tires, which I discovered AFTER purchase. I was forced to pay extra for matching tires, as Cavender doesn't honor or disclose matching tires upon purchase.
Their inspection sheet also marked the car bumpers as “satisfactory.” The car arrived with bumper dents, and one side of the bumper came loose at highway speeds. Transport records documented bumper damage BEFORE it left their lot.
I escalated the situation to executive leadership through their online portal and they offered $200 for undisclosed expenses that will cost me $1200.
This dealership is ... Read More Google - Nov 11, 2026
I was looking for a suburban and saw what I was looking for online. I called the dealership and Jimmy just so happened to answer. I asked about the vehicle and he sent me pictures and a video. I drove 4 hours to the dealership the next day to pick up my Suburban. I really felt like Jimmy was in the same city with me, as the paperwork was being handled, always in contact with me until I drove away in my dream vehicle. I definitely recommend Jimmy from Cavender Chevrolet!
Went in for an oil change, I had Cesar Martinez as my rep , he was very professional explaining everything that was being done to my vehicle. I'm a very satisfied customer
the dealer gerico is the reason i purchased with cavender buick west and he still checks to make sure the truck is good
I had the pleasure of working with Neiko Brown when buying my truck. I found the truck online and was able to schedule a test drive the next day. I had gone to wrong location but Neiko was patient with me in guiding me to the right location and worked with my schedule to stay late and get the transaction processed. Good dealership and pleasant experience.
Long post: on October 16, 2026, my wife and I were having issues with the service department in the city we live in. We were frustrated that our vehicle wasn’t being fixed properly, so we contacted Cavender Buick GMC West, which is where we purchased our vehicle and explained all the issues we were having. They told us to take our vehicle in and they would run a diagnostic test. When we arrived, we made contact with Service advisor, Alex De La Garza. We further explained to Alex all the issues we were having and he told us they would look ... Read More Google - Nov 11, 2026
I found the car buying experience at Cavender to be efficient and stress free. All of the pricing discussions were transparent and honest. I would definitely recommend them for anyone wanting to make a new or used car purchase
November 10, 2026 3:30 pm. Amazing customer service! I received a "no waiting" greeting by smiling gentleman in a mechanic uniform ! He carefully listened & patiently explored what kind of mechanical challenges I was having with my 2024 Nissan Altima. He asked follow up questions that made me feel heard. A very nice experience for a mature lady who lacks automotive expertise. He was specific about when I could expect an update on the process. Quality customer service that makes me want to buy my next car at Cavender's Nissan in Rockwall !
Vinny my advisor knowledge professional answered all my concerns kept me up dated on my vehicle repairs
Prompt engagement started via text with Jareko. Even though it was late in day he didn’t hesitate to dive in and work with us, staying late to help us find the right vehicle and complete things that same evening. I got a fair trade in on my 2020 Traverse and a good price on my 2026 Acadia that had been a dealer loaner car I believe (had ~3000 miles on it). The finance person was informative, friendly and accepted our decisions with professionalism. Overall an efficient and quality transaction that I appreciated.
Very good service highly recommended there sales and financing department top notch so if you’re looking to buy a new vehicle in San Antonio make Cavenders Grande Ford your first stop. Ask for Jacob he find exactly what you’re looking for
My service advisor, Sam Aslanian, was very helpful. He explained the recommended service for my Yukon and kept me informed throughout the day. Looking forward to working with him in the future.
Dealership was great! No hassle, the buying experience was quick and simple. Definitely be back.
Their line of communication is and has been for a long while. Using the A.I. system hasn't helped a lot. Left GMC Canyon for warranty work for several days , and got down the road a couple of miles and still had the same problem.This issue has gone on for over 3 years and I plan to purchase from lease but not to happy with the repair outcome.
I got my oil change with the mobile van which they came to my work site it was awesome thanks for make it so much easier for me.
Great service Tyrone made the process so easy can’t recommend enough!
Got out a little faster this time and my windshield bottle was full this time unlike the time,Thank You Danny
Melissa did an outstanding job. She answered every question I had, it made purchasing my new truck simple and easy.
Great experience over all. Kaleb was great, asked all the right questions to get me in the right vehicle. Very patient and informative. Will definitely be coming back with him for my next vehicle and all of the maintenance, which is also great. I’ve done all the maintenance on my previous truck here.Great service highly recommend. Their professionalism is great and they also check to see if everything else is up to par at no additional cost. And the fact that they can uber you or pick up and drop off your vehicle is a huge convenience.Highly ... Read More Google - Nov 9, 2026
I had a great experience and my salewoman Melissa Moon was the best she helped me choose a truck I loved and helped me get a great deal and helped me with any questions she is the best.
Everyone was considerate and helped me through the whole process.
Danny in Service Department is excellent. He is courteous and very knowledgeable. He is wonderful!
Great service got me in today for a slow leak in my tire on my 2026 Sierra
Had the pleasure of being helped by Taylor & he was soooo amazing and helpful! The other people at dealership as well! Drove 4 hours, but in the end Felt so delighted to be there & made my experience 10000x better. I definitely recommend Taylor , Can tell he’s experienced and loves what he does! 10/10 highly recommend!
Carlos is awesome. He kept me informed on the status of my vehicle even though he was the only advisor. Mr Russell was helpful in sales.
We are two time customers, our experience gets better every time!!
Stopped by to browse some vehicles and came out with a new truck. Thank you to Mario and the rest of the team for making it a smooth process! Love my new truck and I'm very happy with my purchase!
Best decision ever they work hard for there customers can't be more grateful for Melissa and JP for there help 🙏 🙌
My salesman, Isidro was the best ever! Jonathan in service made my experience complete. So professional.
My scheduled appointment was on time. The service was completed in a reasonable time frame.
Sales agent was very courteous and patient. Gave me a good description of the vehicle and its options.
Stephanie was awesome! My vehicle needed more than an oil change. She went above & beyond to ensure I got all of the necessary services done. Elaine the shuttle driver was also great. I will continue to use Cavendar Nissan with Stephanie as my point person.
A Disappointing Experience and a Warning to Other Customers
I am writing this review to warn other customers about our family’s recent experience with this dealership.
My elderly parents purchased a vehicle here early this year, expecting honesty, transparency, and professionalism. Instead, they were overcharged for unauthorized and undisclosed add-on products. Despite explicitly declining these additional products and fees, the finance department included charges in their contract that we had clearly rejected.
We discovered the discrepancies six days later, on the day we picked up the vehicle. When we brought the matter to management’s attention, we expected the ... Read More Google - Nov 7, 2026
Awesome service
Great service! Thanks Sam for keeping me informed
I can’t say enough good things about this dealership! Courteous, professional and treat me with respect. My salesperson, David Gonzales was so much help. He had much patience with explaining everything,‘sometimes more than once! Whenever I called, after purchasing the vehicle, he never hesitated to answer my questions. Even had me return to Ancira to show me how to use the many functions on this vehicle. I can’t thank David enough for being patient with me! A big “HIGH FIVE” to David !
I have a wonderful experience. Jim is very helpful and nice the place is very nice and clean
Our experience with Luke Knight was very pleasant.
Excellent service and quick in and out time frame.
The service agent and staff were knowledgeable and courteous. They discussed my questions responding with answers that were relevant and easily understood.
My car was to be ready for pick up on Wednesday and it wasn’t ready until the following Wednesday. Which is fine. Just communicate what is really going on and don’t give people the runaround.
We had a very pleasant experience with Luke knight purchasing a 2027 Nissan Frontier at Cavender's In Rockwall 11/5/2026
Best and easiest experience. Jose was amazing and helped me make the best choice for me.
I now have three vehicles in my driveway from three different Cavender dealerships. They are always consistent and somehow seem to always get my business.
Randy Villarreal is a great salesman to work with. Excellent service and attention.
Had a great experience with my Rep Carson . His communication was amazing, he kept me informed at all times when parts were arriving and going to be installed. I will give this gentleman five stars.
Felix ramos is an amazing sales person very knowledgeable and help highly recommend come see him
Jareko Taylor is the man, not pushy doesn’t hover over you will let you take the time and will make sure you get the best possible deal.
Friendly service. Process with very quickly and smoothly. My sales rep Justin was very nice! Would recommend this dealership.
Excellent Customer Service
Javier Camacho is really poor at calling customers back unless he's making money. Then he'll call you back right away.
Be careful shopping here. They are far from attentive and helpful. Agreed on the sales price and I told them I was pre approved. I offered to let them match or beat my pre approval. They came back with an interest rate over 3% higher than my pre approval. I declined their offer and said id go with my own financing. They then told me that they would not hold the truck for me and said that their "in store policy" was to prioritize people financing with them. So because I wouldn't take their offer, they said they ... Read More Google - Nov 4, 2026
The dealership experience was good, the truck on the other hand, not so good. It was the 4th time I had the truck at the shop since I got it. For a truck that was certified I have had nothing but problems with it.
Cody met all of our expectations in answering questions about our new vehicle made the process easy.
I bought my truck out of town Rick Garza made it super simple and even delivered the truck to me had an overall great experience very easy and smooth process
My experience at cavender was a great one! Out salesman Javi did a great job! Thank you very much!
Very courteous and professional. They took care to address my concerns and take care of my problems.
Calendar Cadillac always has great service when it’s time for an oil change. They found a recall they could fix at the same time and my car was ready when I came to pick it up.
Great salesmen that listen to exactly what you want and make the experience enjoyable. Quick process and always making sure you are doing well the entire time.
WORST CAR-BUYING EXPERIENCE!
I purchased a used vehicle from Cavender Chevrolet thinking I was making a good investment and getting a dependable car. Unfortunately, just ONE YEAR later, the engine blew and the AC went out, both at the same time. Not to mention, I have had nothing but issues throughout the year since the moment I drove the vehicle off the lot.
When I reached out to the dealership, instead of offering a reasonable solution or standing behind the vehicle they sold me, I was given a few options: trade it in for another vehicle with even MORE miles ... Read More Google - Nov 4, 2026
A ROUTINE OIL CHANGE TURNED INTO A NIGHTMARE.
(I would give no stars if available)
I would strongly encourage anyone considering this dealership's service department to think twice based on our experience.
On October 29, 2026, we brought our truck in for a routine oil change. Before this visit, our vehicle had NEVER leaked oil.
The very next day, October 30, we noticed oil leaking underneath the truck. We immediately returned to the dealership and were told by service technician Brad S. that the oil filter was "LOOSE."
You would think that identifying a loose oil filter would mean the ... Read More Google - Nov 3, 2026
Great customer service from entire staff. Wait time was only an hour with appointment. My service rep was great .
By far the WORST dealership service department I have ever dealt with. If I could give them zero stars, I absolutely would. Their customer service and overall experience were unacceptable. They don’t deserve even one star. I would not recommend this dealership’s service department to anyone.
I rate this dealer high for a few reasons: First, the service from all the staff is amazing! Secondly, especially for service, it was very easy to schedule. My service advisor was honest about timelines and possibilities of what might be involved.
Friendly staff, vast selection, and transparent pricing make this dealership a truly wonderful car-buying experience
Worst customer service i ever seen 😑
My wife bought a 2026 Envista and for about a month later the Check engine light came on she took it to the dealer and they told her that there was nothing wrong, that they just turned off the check engine light. After 3 weeks later the check engine light came on again. She took it to the same dealer, South San Antonio, Tx . the car it's been there for 2 weeks and finally she got a call from the dealer and David (service person) told my wife that they found the problem and they said that the problem was because my ... Read More Google - Nov 2, 2026
Survive advisor worked to help get my car in and out in a timely manner. Kept me updated and made sure my car was good to go
I bought a vehicle from here back in April/May, paid in full. The customer service was outstanding, and they really helped me get the best deal, also had an extended warranty added on.
I called this summer, because I still hadn't received the title, or information about the warranty. I was told to wait a little longer. So I called October 26 time got away from me, and I was put through to the finance department, no answer, so left a message. No call back, so I called again on October 31. No answer and left a voicemail. Have yet ... Read More Google - Nov 1, 2026
Not good, the price and the advertising is misleading. Now I have to submit formal rescinding request for the contract.
Terrible customer service is on par for Cavendar dealerships! We walked the parking lot for 15 minutes and not one salesperson came to assist us. So we proceeded to walk inside, they were all watching television on the couch and not one got up to even speak. After a weird 5 minutes of standing there, someone asked did we need something? Wow, what a great way to speak and let us know you didn’t want our business. This place deserves a negative rating if I could give them one. Again I say, this was very on par with the service expected ... Read More Google - Nov 1, 2026
Extremely disappointing experience, especially as a returning customer.
I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced.
From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing.
I returned on a Saturday ready to discuss numbers and finalize a deal, only to be ... Read More Google - Oct 31, 2026
Randall. Has been the only service advisor who has shown respect in the 15 years of me buying cars from here. I usually prefer to drive across town to service my vehicle because the service here was always terrible no sense of urgency at all and even the people in the shop seem not to have a clue about issues with a vehicle. I am leaving a good survey this time just for this new advisor and I hope that things continue to improve with the service overall.