Customer Testimonials

Great service Fast service Great customer service Very professional Best dealership I’ve been too Outstanding!!!!

Carlos is always such a gentleman and takes very good of me. He makes sure I am comfortable and he keeps me informed. Without him, I may find some other place to get my service. But everyone at Cavender is very professional and caring as well.

I had an enjoyable experience buying a new car at Cavender. All the people were warm and friendly. My sales associate was Bailey Myers who was very helpful and will always be just a Text away if I need assistance.

Cavender cadillac is one of the best customer focused dealership that I have worked with. They are head & shoulders above all others in customer satisfaction

Kevin and Philip are always very professional and always have me in and out within a couple of hours or days. Thank you for everything y’all do. If you need a new Cadillac go to Cavender Cadillac!

Caring, compassionate, knowledgeable,excellent communication, appears to make sure I am pleased as a customer

Best car buying experience ever! From the time I expressed interest on CarGurus to the time my vehicle was delivered to my driveway, my experience with Joel Chu and Cavender Cadillac was first class all the way. Joel’s description of the vehicle and the videos he sent were both honest and accurate. I thought their offer for my trade in was very fair. With me being an out of town client, I fully expected delivery to take several days to arrange, but Joel began making arrangements to deliver the car that day before I could even finish e-signing everything! ...

Everything went smoothly and quickly. Staff was very helpful and knowledgeable Great experience for maintenance work done.

I have always received great service from Mr. Trejo at the service department at Cavender Cadillac. He is very courteous, and provides prompt and very professional service. Thanks for having people like Mr. Trejo in your team!

My experience with cavender is always great, staff is very helpful and respectful at all times

Carlos is always helpful, reliable, dependable, and trustworthy. I can count on him to get the job done on time with no surprises.

Diego was extremely responsive and handled all details of the transaction very professionally. He even personally delivered the vehicle to us and reviewed the operations / functions of the unit.

Great sales staff enjoyed being there management was also great will visit again soon great experience

Always receive GREAT customer service. Carlos Villalarial has taken good care of me each time I have brought my vehicle in. Keeps me informed and offers a direct contact for any questions or needs. Very professional!

They came to my house to pick up my car and delivered it back to my house after service completed. One way was about 25 miles. I greatly appreciated the convenience

Well, I have bought my last 3 vehicles from Lincoln. I love my car but never hear from anyone! My saleslady constantly checked in w/me ..I miss the personal attention.

Very professional, kind and patient. Made sure that I got the vehicle I wanted in my price range.

Customer service is very good was able to answer my questions. Very professional and nic

This my first time buying form Cavender’s Cadillac and my experience was amazing. My salesman Anthony Slater was very helpful and help me get into the car that I wanted to get into so I highly recommend Cavender’s Cadillac . I was very pleased

Service rep, Carlos Villarreal, is excellent. He was courteous, explained what would be done to my vehicle and the cost. The customer lounge was bright, clean and comfortable except for the temperature. It was cold. Minor thing…beats being too hot. I have been a Cavender customer since 2003 and plan to continue to be one.

Mr. Carlos and his team are great! Communicated all issues and kept us informed on any delays and thoroughly went through cost list with us.

As usual my service was started on time and completed within the time estimated. I was greeted at the checking point in directed to the waiting area and offered drinks and snacks. The staff was polite and courteous. They are and will remain my service center.

Long time customer. Great service. Pick up and delivery appreciated. Thank you so much Carlos

The team at Cavender Nissan was very helpful! They worked with me and got me a good deal on both my trade and new car purchase.

Carlos is always professional. He explains thoroughly and gets me in and out as soon as possible.

My experience with Cavender Cadillac has always been good. Ray Trejo did a great job of addressing my service needs. He was professional, polite, friendly, and knowledgeable. I am very satisfied with the service he provided.

My experience with the dealership is very good they always give me professional service with a smile and check my vehicle out thoroughly and make sure everything is on point . And I would like to thank my service man for doing a good professional job every time I'm there.

Our experience with Cavender Buick GMC West was nothing short of outstanding. From beginning to end, we felt heard and understood. We had questions that were answered honestly and forthrightly. Additionally, we were treated with the utmost respect and never felt pressured to buy a car. Arony was outstanding.

Christie was fantastic and very helpful throughout the process. I recommend him. and very caring. Cavender is blessed to have him on his team. Thank you

There was an issue with my car not shutting off. Brought the car into the dealer Monday morning. Carlos was able to discover what the issue was and had it taken care of.

Absolutely thrilled with my experience at Nissan of Rockwall! Jaspreet Singh (GSM) made the entire car-buying process incredibly smooth and stress-free. His knowledge, professionalism, and dedication to customer satisfaction truly set them apart. I couldn’t have asked for a better experience purchasing my first car. Highly recommend this dealership to anyone looking for top-notch service. Thank you, Jaspreet and team!

Cristi was phenomenal!!! He listened to our wants and needs, he was very informative and knowledgeable, he got us a great deal, he walked us through every feature on the car and he was so personable and polite! We were dreading looking for a new car but, Cristi made this experience so easy and enjoyable!!! Our next vehicle will definitely be from Cavender!!! Thank you Cristi, Thomas and Alexa!

It was a pleasure to have this deal with such kind people specially mr Cristi

The service man, Carlos, does a very good job. I was NOT happy with two items. 1. I had a discount card that based on amount spent should give me $125.00 off. They attempted to give me only $75.00 off and because, they said it doesn’t cover misc. materials. B.S..AFTER I COMPLAINED, they gave me the correct discount. 2. Prior to paying the bill, I was not advised there was a3% charge for using a credit card. I have bought several cars from Cavender and was extremely disappointed in their attempts to nickel and dime me. My next purchase will must ...

I absolutely love my truck and I want to express my appreciation for the professional service provided by my sales representative, Abraham. From the moment I walked in, Abraham was incredibly helpful and made my truck-buying experience unforgettable. He went above and beyond to ensure that I found a truck that met all of my preferences. I initially came in to compare two trims, the Elevation and SLT. Abraham took the time to show me several color options and even brought out both truck styles so I could directly compare them. He thoroughly explained the features of each trim and ...

The best part of this dealership is dealing with Carlos Villarreal. I have worked with him for several years.

Anthony was amazing, and made sure what I was looking for in a new vehicle was his top priority. The dealership had a nice no pressure feel, and everyone I met just added to that experience. I live almost 2 hours away, so Anthony worked with me over the phone/text to lay the foundation of a deal to justify the drive. Definitely would recommend him and the dealer to anyone looking for a new vehicle!

Service department is the best. Carlos Villarreal is fantastic. I always take my 2017 XT5 to the Cavender..

Very pleased how Tony made it easy to shop. The financial part was a breeze

Overall buying experience was good. However, we were told the vehicle was detailed, but when a detail shop in the area worked on it, they were mortified on how dirty the vehicle was. Dog bone, candy wrapper and chocolate cookie crumbs were all over the back seats. Your detail shop did an extremely poor if not terrible job.

our sales person was Andy he was awesome ..He was great to work with him. He’s such a great asset to the company. More salespeople so be like him. He truly is great to work with.

No one likes having to take their vehicle in for repairs, especially me. But I can’t say enough good things about the service department. Everyone was friendly. My service rep, Lindie, was very knowledgeable and professional. I really appreciate a good experience!

Kevin was very helpful & he took great care of me. The service attendant also made sure to provide the reminder maintenance sticker.

Everyone was very helpful and professional: Joel Chou, Julian Sanchez, Tony Slaughter, and Daniel in finance. Great job. Thanks to all.

Best experience ever. Anthony was very friendly, helpful, and knowledgeable. We were not pressured into getting something we did not want.

Our salesman Joel did a very good job on getting us into a new vehicle the day I came in to look for a new CPO car. Minimal negotiation needed to complete the sale and drive off within a few hours in our XT6 which is a fabulous SUV.

Cavender is an Outstanding Cadillac Dealership. The Staff, especially Carlos Villarreal, are the most caring and concerned about your vehicle. He reviews your needs, is alert to your expectation and goes the extra effort to ensure you are well satisfied with the result. He is the most trustworthy employee I have ever met in my 65 years of owning numerous cars and trucks. A call to Carlos is always answered with a positive greeting. Service at Cavender with Carlos is an absolute pleasure!

Great experience! Kevin and Eris were very helpful, attentive, and patient with me during my month process of purchasing my dream car!

I'm always treated like family. Carlos is the best. He always listens to what issues I have and keeps me updated every step of the way. I trust Carlos and Cavender whole heartedly!

Made my new car purchase convenient and easy Very pleased with the service I received both sales and financial

Speedy and excellent service, professional and courteous service rep Carlos Villarreal. Always enjoyable and comfortable waiting area.

Service was fantastic Prices are way way to high 😡 and it makes the experience bad.

My family and I have been Cavender customers since 1964 and can always count on great service😢

Great service as always. We drive a ways to Cavender Cadillac because their customer service is the best. We tried another dealership closer in the past and couldn't even get waited on to purchase a new Cadillac! I highly recommend Cavendar. Carlos is our personal Service Rep.

Excellent service experience as usual with the service and maintenance of my vehicle with Carlos and the mechanical department.

The Cavender Cadillac workers displayed great customer service. I would recommend them to others for service.

Carlos is very professional in his ability to get information to the shop quickly informing them of possible issues and directions to address as a solution is formed. Thank you Carlos.

Over the past 7 years, I have trusted this facility for my vehicle maintenance and have consistently been impressed with the outstanding service. Carlos Villareal has been a standout advisor, showing professionalism and a passion for customized service. He has always considered my time, ensuring my vehicle is ready on schedule. As I prepare to switch vehicles, I have no doubt I will consider this dealership for my new car.

Customer service was Great of all Cadillac employees we worked with in purchasing our vehicle.

Friendly, attentive and thorough. Enjoyed the comfortable waiting area and complementary fat pills (donuts). Thank you.

Kevin is very helpful but not too pleased with results. I hear the part is on back order but I don’t understand why so long. My car is parked because I’m afraid to drive because fan stays on way after car is off. I need my car or loaner please

Joel was a pleasure to work with! I will be coming back in the future.

Very helpful service tech, kept me well informed about all options. Will be coming back.

Elaine was super friendly ,extremely helpful great attitude out going and very knowledgeable. Sales manager takes time to great you and acknowledge your precedents. Customer service is on piont .

Carlos was amazing. He keep me continually informed on the status of my car. He worked with the warranty company to get exactly what I needed. I am very impressed with the service.

Carlos and Cavender do all maintenance on our cadillac are very professional and customer oriented.

Fast, efficient and reliable service. Service advisor Mr Carlos Villareal is very knowledgeable and professional. He made me comfortable on repairs being performed. Kept me informed with detailed information . Thank you Mr Villareal. I highly recommend you as a service advisor

Buckle up I want to tell you a short story about cars and people. I love cars and really enjoy driving—fast or slow, windows down, sunroof open, music blasting, singing, and drumming on the steering wheel. I love it all, especially a nice, quiet drive in the hill country. It’s peaceful, and for someone who has a mind that is constantly spinning, it’s also therapeutic. My car becomes my sanctuary. Since the age of 16, I’ve probably bought and sold over 25 vehicles and a motorcycle. All were used vehicles, and many were paid for in cash. I’...

Great sales and maint. Service. Ray and Carlos at svc dept are awesome: friendly, professional, and efficient!

Carlos at the dealership always provides excellent service. His attention to detail is exemplary! Always respectful and courteous.

Great dealership! No pressure sales team and very easy to work with and Martin was great.

Friendly and professional. Establishment was very clean. Work done was completed in a timely manner.

Love the service and always have a good experience with Raymond. He takes care of me and my daughter with all our needs and is always transparent with us. We will always come to your location for our Cadillac needs and request for Ray!

Ray Trejo is a great support for my vehicle needs, I know that my car's safety and performance are in his hands, Cavender Cadillac is my go to dealership forever.

Amazing customer service for 20 plus years!! I will always return to cCavender for my service needs

My experience with this dealership is that they are phenomenal. The customer service is exemplary, kind, interested in my needs, and doing everything that they can to make sure that I am satisfied.

Ray my service advisor is a very professional, knowledgeable adviser who make me as a client feel great servicing my vehicle at Cavendar Cadillac.

Carlos and the rest of the staff were excellent. Very professional in all aspects of the service and repair on my Cadillac

Working with my salesman Tony was a seamless process. I really appreciate how accommodating everyone was and Daniel disclosed all details, including any additional optional add ons so I had full transparency throughout the process.

Always excellent sales and service, and service adviser Carlos Villarreal is one of the principal reasons I've remained a Cavender customer!

I was very pleased to have Kevin as my service advisor this time. He was respectful and not aggressively pushing services as I have experienced for a number of years in bringing my car to Cavender. The aggressive sales tactics by a service advisor is what has annoyed me so much in the past. Everything was 100% better on my recent visit.

Very professional atmosphere with great customer service to match. Mr. Carlos kept me informed of my vehicle status and was there for my questions and concerns.

Very professional service manager. Personable, knowledgeable, courteous, and responsive . Couldn’t have had a better service experience. A 10 all around.

Been a Cavender customer for 20 yrs. Technician is Carlos Villarreal. Service is always exceptional. Carlos ensures required service is performed

Excellent facility. Great service (Service Advisor: Ray Trejo is great to work with) always good work and fast.

Excellent dealership starting with product and of course service. My service advisor Ray is the absolute the best. Hats off to Billy Cavender for having excellent employees.

Very clean, friendly employees, and prompt service. I was kept informed of the progress of work being done. No surprises.

They were professional, friendly and courteous. Didn’t feel like I was dealing with your typical car salesman. Helped us get the car we wanted.

Eric Bernal and his team did an outstanding job! Their professionalism and attention to detail were exceptional. They kept me well-informed throughout the entire process, making it a truly positive experience. I’ve already recommended them to a close friend for warranty work on his vehicle. Highly impressed and grateful for their excellent service!

Kevin, in service was excellent . We had blown out 2 tires on I-35. When I spoke with him he jumped right on it and told me exactly what to do — where to have the car towed, where to park it and leave the keys. The next day he took care of everything. He was great, as were the other team members at Cavender Cadillac. Excellent service!

I had a wonderful experience at Cavender Nissan. Charlie sent me pictures of different vehicles based on my families needs. After listening to my needs, I purchased a brand new 2025 kicks , every employee from Charlie to Nikki in finance were very helpful!

Lindie is amazing at her Job. From the minute she met me at the drive to the end. Great representation of spectacular customer service! Sean, also great with customer service! I enjoyed waiting watching the awesome customer service by the staff at Cavender Cadillac location.

Dealership is always clean and someone is always there to help you. Kevin is very polite and helpful.

Very well organized and clean great hospitality and very comfortable when waiting. Will come to the this dealership

Carlos Villarreal is extremely knowledgeable, friendly and professional. Working with Carlos is always a pleasure.

Carlos Villarreal have service my cars for the last 10 to 15 years. He is a good and kind service person.

The folks at Cavender Cadillac great to work with. Especially my service advisor, Carlos. From the time you arrive, the attendants are courteous and friendly. With close attention to detail, Carlos allows me to explain the service and issues that I would like addressed. He provides an explanation and suggestions to ensure we keep my vehicle in excellent shape. Beginning to end it’s a pleasant experience. And I have a clean car to take home.

After going to another dealership and getting treated like a second class citizen. I was able to comeback to Cavender's and purchase the truck I wanted. Matthew Delgado did an excellent job understanding what I was looking for and we were able to make a deal that was mutually beneficial. Matt's honesty, integrity and willingness to keep the customer first made me appreciate the culture at Cavender. Thanks Matt!!

I always go to Cavender for the best service, price and integrity. They never disappoint

I got a used vehicle for my son. Getting approved and sales portion was fast. They even delivered it to my work for me.