A Disappointing Experience and a Warning to Other Customers I am writing this review to warn other customers about our family’s recent experience with this dealership. My elderly parents purchased a vehicle here early this year, expecting honesty, transparency, and professionalism. Instead, they were overcharged for unauthorized and undisclosed add-on products. Despite explicitly declining these additional products and fees, the finance department included charges in their contract that we had clearly rejected. We discovered the discrepancies six days later, on the day we picked up the vehicle. When we brought the matter to management’s attention, we expected the ... Read More

Full review text opened.

Google - Nov 7, 2026

A Disappointing Experience and a Warning to Other Customers I am writing this review to warn other customers about our family’s recent experience with this dealership. My elderly parents purchased a vehicle here early this year, expecting honesty, transparency, and professionalism. Instead, they were overcharged for unauthorized and undisclosed add-on products. Despite explicitly declining these additional products and fees, the finance department included charges in their contract that we had clearly rejected. We discovered the discrepancies six days later, on the day we picked up the vehicle. When we brought the matter to management’s attention, we expected the dealership to take accountability and issue a full refund. A cancellation request form was completed, and we were specifically told that a full refund would be issued. Unfortunately, the dealership did not honor that expectation and ultimately provided only a partial refund. To make matters worse, when we requested cancellation of products we had never authorized, we were charged an additional $50 cancellation fee. Think about that: we were charged to cancel products we had already declined in the first place. Even receiving the partial refund took six months. I eventually had to personally call the dealership to remind them that money was still owed. Until that point, we were under the impression that a full refund was being processed. No one had communicated to us that the dealership intended to issue only a partial refund. If you choose to purchase a vehicle from this dealership, I strongly encourage you to protect yourself: 1. Demand an Itemized Contract: Insist on reviewing a complete, itemized breakdown of every charge before signing. Do not simply accept being handed an electronic pad to sign without having the opportunity to carefully review the documents and understand exactly what you are agreeing to. Trust should never replace transparency. 2. Carefully Review All Add-Ons: Pay close attention to theft protection, accessories, warranties, protection packages, and any other additional products. Make absolutely sure that nothing you declined has been added to your contract. 3. Do Not Be Afraid to Walk Away: If the dealership refuses to remove unwanted fees or pressures you into accepting products you do not want, take your business elsewhere. No purchase is worth compromising your right to understand and approve every charge. While we are grateful that we caught some of these charges, the bigger issue is how management handled the situation afterward. Mistakes can happen, but refusing to fully correct them, charging a cancellation fee for products we never authorized, and taking six months to issue even a partial refund is unacceptable. This experience demonstrated a serious lack of transparency, accountability, and professionalism. Customers should never have to fight to get their money back for products they did not authorize, much less pay an additional fee to have those products removed. What makes this experience especially disappointing is that this was not just another vehicle purchase. It involved my elderly father, a veteran with 35 years of civil service, who ultimately suffered a financial loss of $764.61. After a lifetime of service and dedication, he deserved to be treated with honesty, fairness, and respect. We placed our trust in this dealership with an important family purchase, and that trust was misplaced. The way this situation was handled has left a lasting impression on our family. We will absolutely not be returning, and based on our experience, we cannot recommend this dealership to anyone. Please learn from our experience: read every document, question every charge, and never assume that what you declined has not been added to your contract.

Awesome service

Great service! Thanks Sam for keeping me informed

I can’t say enough good things about this dealership! Courteous, professional and treat me with respect. My salesperson, David Gonzales was so much help. He had much patience with explaining everything,‘sometimes more than once! Whenever I called, after purchasing the vehicle, he never hesitated to answer my questions. Even had me return to Ancira to show me how to use the many functions on this vehicle. I can’t thank David enough for being patient with me! A big “HIGH FIVE” to David !

Read at DealerRater

I have a wonderful experience. Jim is very helpful and nice the place is very nice and clean

Read at DealerRater

Our experience with Luke Knight was very pleasant.

Excellent service and quick in and out time frame.

The service agent and staff were knowledgeable and courteous. They discussed my questions responding with answers that were relevant and easily understood.

Read at DealerRater

My car was to be ready for pick up on Wednesday and it wasn’t ready until the following Wednesday. Which is fine. Just communicate what is really going on and don’t give people the runaround.

Read at DealerRater

A Disappointing Experience and a Warning to Other Customers I am writing this review to warn other customers about our family’s recent experience with this dealership. My elderly parents purchased a vehicle here early this year, expecting honesty, transparency, and professionalism. Instead, they were overcharged for unauthorized and undisclosed add-on products. Despite explicitly declining these additional products and fees, the finance department included charges in their contract that we had clearly rejected. We discovered the discrepancies six days later, on the day we picked up the vehicle. When we brought the matter to management’s attention, we expected the ... Read More

Full review text opened.

Google - Nov 7, 2026

A Disappointing Experience and a Warning to Other Customers I am writing this review to warn other customers about our family’s recent experience with this dealership. My elderly parents purchased a vehicle here early this year, expecting honesty, transparency, and professionalism. Instead, they were overcharged for unauthorized and undisclosed add-on products. Despite explicitly declining these additional products and fees, the finance department included charges in their contract that we had clearly rejected. We discovered the discrepancies six days later, on the day we picked up the vehicle. When we brought the matter to management’s attention, we expected the dealership to take accountability and issue a full refund. A cancellation request form was completed, and we were specifically told that a full refund would be issued. Unfortunately, the dealership did not honor that expectation and ultimately provided only a partial refund. To make matters worse, when we requested cancellation of products we had never authorized, we were charged an additional $50 cancellation fee. Think about that: we were charged to cancel products we had already declined in the first place. Even receiving the partial refund took six months. I eventually had to personally call the dealership to remind them that money was still owed. Until that point, we were under the impression that a full refund was being processed. No one had communicated to us that the dealership intended to issue only a partial refund. If you choose to purchase a vehicle from this dealership, I strongly encourage you to protect yourself: 1. Demand an Itemized Contract: Insist on reviewing a complete, itemized breakdown of every charge before signing. Do not simply accept being handed an electronic pad to sign without having the opportunity to carefully review the documents and understand exactly what you are agreeing to. Trust should never replace transparency. 2. Carefully Review All Add-Ons: Pay close attention to theft protection, accessories, warranties, protection packages, and any other additional products. Make absolutely sure that nothing you declined has been added to your contract. 3. Do Not Be Afraid to Walk Away: If the dealership refuses to remove unwanted fees or pressures you into accepting products you do not want, take your business elsewhere. No purchase is worth compromising your right to understand and approve every charge. While we are grateful that we caught some of these charges, the bigger issue is how management handled the situation afterward. Mistakes can happen, but refusing to fully correct them, charging a cancellation fee for products we never authorized, and taking six months to issue even a partial refund is unacceptable. This experience demonstrated a serious lack of transparency, accountability, and professionalism. Customers should never have to fight to get their money back for products they did not authorize, much less pay an additional fee to have those products removed. What makes this experience especially disappointing is that this was not just another vehicle purchase. It involved my elderly father, a veteran with 35 years of civil service, who ultimately suffered a financial loss of $764.61. After a lifetime of service and dedication, he deserved to be treated with honesty, fairness, and respect. We placed our trust in this dealership with an important family purchase, and that trust was misplaced. The way this situation was handled has left a lasting impression on our family. We will absolutely not be returning, and based on our experience, we cannot recommend this dealership to anyone. Please learn from our experience: read every document, question every charge, and never assume that what you declined has not been added to your contract.

Awesome service

Great service! Thanks Sam for keeping me informed

I can’t say enough good things about this dealership! Courteous, professional and treat me with respect. My salesperson, David Gonzales was so much help. He had much patience with explaining everything,‘sometimes more than once! Whenever I called, after purchasing the vehicle, he never hesitated to answer my questions. Even had me return to Ancira to show me how to use the many functions on this vehicle. I can’t thank David enough for being patient with me! A big “HIGH FIVE” to David !

Read at DealerRater

I have a wonderful experience. Jim is very helpful and nice the place is very nice and clean

Read at DealerRater

Our experience with Luke Knight was very pleasant.

Excellent service and quick in and out time frame.

The service agent and staff were knowledgeable and courteous. They discussed my questions responding with answers that were relevant and easily understood.

Read at DealerRater

My car was to be ready for pick up on Wednesday and it wasn’t ready until the following Wednesday. Which is fine. Just communicate what is really going on and don’t give people the runaround.

Read at DealerRater

A Disappointing Experience and a Warning to Other Customers I am writing this review to warn other customers about our family’s recent experience with this dealership. My elderly parents purchased a vehicle here early this year, expecting honesty, transparency, and professionalism. Instead, they were overcharged for unauthorized and undisclosed add-on products. Despite explicitly declining these additional products and fees, the finance department included charges in their contract that we had clearly rejected. We discovered the discrepancies six days later, on the day we picked up the vehicle. When we brought the matter to management’s attention, we expected the ... Read More

Full review text opened.

Google - Nov 7, 2026

A Disappointing Experience and a Warning to Other Customers I am writing this review to warn other customers about our family’s recent experience with this dealership. My elderly parents purchased a vehicle here early this year, expecting honesty, transparency, and professionalism. Instead, they were overcharged for unauthorized and undisclosed add-on products. Despite explicitly declining these additional products and fees, the finance department included charges in their contract that we had clearly rejected. We discovered the discrepancies six days later, on the day we picked up the vehicle. When we brought the matter to management’s attention, we expected the dealership to take accountability and issue a full refund. A cancellation request form was completed, and we were specifically told that a full refund would be issued. Unfortunately, the dealership did not honor that expectation and ultimately provided only a partial refund. To make matters worse, when we requested cancellation of products we had never authorized, we were charged an additional $50 cancellation fee. Think about that: we were charged to cancel products we had already declined in the first place. Even receiving the partial refund took six months. I eventually had to personally call the dealership to remind them that money was still owed. Until that point, we were under the impression that a full refund was being processed. No one had communicated to us that the dealership intended to issue only a partial refund. If you choose to purchase a vehicle from this dealership, I strongly encourage you to protect yourself: 1. Demand an Itemized Contract: Insist on reviewing a complete, itemized breakdown of every charge before signing. Do not simply accept being handed an electronic pad to sign without having the opportunity to carefully review the documents and understand exactly what you are agreeing to. Trust should never replace transparency. 2. Carefully Review All Add-Ons: Pay close attention to theft protection, accessories, warranties, protection packages, and any other additional products. Make absolutely sure that nothing you declined has been added to your contract. 3. Do Not Be Afraid to Walk Away: If the dealership refuses to remove unwanted fees or pressures you into accepting products you do not want, take your business elsewhere. No purchase is worth compromising your right to understand and approve every charge. While we are grateful that we caught some of these charges, the bigger issue is how management handled the situation afterward. Mistakes can happen, but refusing to fully correct them, charging a cancellation fee for products we never authorized, and taking six months to issue even a partial refund is unacceptable. This experience demonstrated a serious lack of transparency, accountability, and professionalism. Customers should never have to fight to get their money back for products they did not authorize, much less pay an additional fee to have those products removed. What makes this experience especially disappointing is that this was not just another vehicle purchase. It involved my elderly father, a veteran with 35 years of civil service, who ultimately suffered a financial loss of $764.61. After a lifetime of service and dedication, he deserved to be treated with honesty, fairness, and respect. We placed our trust in this dealership with an important family purchase, and that trust was misplaced. The way this situation was handled has left a lasting impression on our family. We will absolutely not be returning, and based on our experience, we cannot recommend this dealership to anyone. Please learn from our experience: read every document, question every charge, and never assume that what you declined has not been added to your contract.

Awesome service

Great service! Thanks Sam for keeping me informed

I can’t say enough good things about this dealership! Courteous, professional and treat me with respect. My salesperson, David Gonzales was so much help. He had much patience with explaining everything,‘sometimes more than once! Whenever I called, after purchasing the vehicle, he never hesitated to answer my questions. Even had me return to Ancira to show me how to use the many functions on this vehicle. I can’t thank David enough for being patient with me! A big “HIGH FIVE” to David !

Read at DealerRater

I have a wonderful experience. Jim is very helpful and nice the place is very nice and clean

Read at DealerRater

Our experience with Luke Knight was very pleasant.

Excellent service and quick in and out time frame.

The service agent and staff were knowledgeable and courteous. They discussed my questions responding with answers that were relevant and easily understood.

Read at DealerRater

My car was to be ready for pick up on Wednesday and it wasn’t ready until the following Wednesday. Which is fine. Just communicate what is really going on and don’t give people the runaround.

Read at DealerRater

A Disappointing Experience and a Warning to Other Customers I am writing this review to warn other customers about our family’s recent experience with this dealership. My elderly parents purchased a vehicle here early this year, expecting honesty, transparency, and professionalism. Instead, they were overcharged for unauthorized and undisclosed add-on products. Despite explicitly declining these additional products and fees, the finance department included charges in their contract that we had clearly rejected. We discovered the discrepancies six days later, on the day we picked up the vehicle. When we brought the matter to management’s attention, we expected the ... Read More

Full review text opened.

Google - Nov 7, 2026

A Disappointing Experience and a Warning to Other Customers I am writing this review to warn other customers about our family’s recent experience with this dealership. My elderly parents purchased a vehicle here early this year, expecting honesty, transparency, and professionalism. Instead, they were overcharged for unauthorized and undisclosed add-on products. Despite explicitly declining these additional products and fees, the finance department included charges in their contract that we had clearly rejected. We discovered the discrepancies six days later, on the day we picked up the vehicle. When we brought the matter to management’s attention, we expected the dealership to take accountability and issue a full refund. A cancellation request form was completed, and we were specifically told that a full refund would be issued. Unfortunately, the dealership did not honor that expectation and ultimately provided only a partial refund. To make matters worse, when we requested cancellation of products we had never authorized, we were charged an additional $50 cancellation fee. Think about that: we were charged to cancel products we had already declined in the first place. Even receiving the partial refund took six months. I eventually had to personally call the dealership to remind them that money was still owed. Until that point, we were under the impression that a full refund was being processed. No one had communicated to us that the dealership intended to issue only a partial refund. If you choose to purchase a vehicle from this dealership, I strongly encourage you to protect yourself: 1. Demand an Itemized Contract: Insist on reviewing a complete, itemized breakdown of every charge before signing. Do not simply accept being handed an electronic pad to sign without having the opportunity to carefully review the documents and understand exactly what you are agreeing to. Trust should never replace transparency. 2. Carefully Review All Add-Ons: Pay close attention to theft protection, accessories, warranties, protection packages, and any other additional products. Make absolutely sure that nothing you declined has been added to your contract. 3. Do Not Be Afraid to Walk Away: If the dealership refuses to remove unwanted fees or pressures you into accepting products you do not want, take your business elsewhere. No purchase is worth compromising your right to understand and approve every charge. While we are grateful that we caught some of these charges, the bigger issue is how management handled the situation afterward. Mistakes can happen, but refusing to fully correct them, charging a cancellation fee for products we never authorized, and taking six months to issue even a partial refund is unacceptable. This experience demonstrated a serious lack of transparency, accountability, and professionalism. Customers should never have to fight to get their money back for products they did not authorize, much less pay an additional fee to have those products removed. What makes this experience especially disappointing is that this was not just another vehicle purchase. It involved my elderly father, a veteran with 35 years of civil service, who ultimately suffered a financial loss of $764.61. After a lifetime of service and dedication, he deserved to be treated with honesty, fairness, and respect. We placed our trust in this dealership with an important family purchase, and that trust was misplaced. The way this situation was handled has left a lasting impression on our family. We will absolutely not be returning, and based on our experience, we cannot recommend this dealership to anyone. Please learn from our experience: read every document, question every charge, and never assume that what you declined has not been added to your contract.

Awesome service

Great service! Thanks Sam for keeping me informed

I can’t say enough good things about this dealership! Courteous, professional and treat me with respect. My salesperson, David Gonzales was so much help. He had much patience with explaining everything,‘sometimes more than once! Whenever I called, after purchasing the vehicle, he never hesitated to answer my questions. Even had me return to Ancira to show me how to use the many functions on this vehicle. I can’t thank David enough for being patient with me! A big “HIGH FIVE” to David !

Read at DealerRater

I have a wonderful experience. Jim is very helpful and nice the place is very nice and clean

Read at DealerRater

Our experience with Luke Knight was very pleasant.

Excellent service and quick in and out time frame.

The service agent and staff were knowledgeable and courteous. They discussed my questions responding with answers that were relevant and easily understood.

Read at DealerRater

My car was to be ready for pick up on Wednesday and it wasn’t ready until the following Wednesday. Which is fine. Just communicate what is really going on and don’t give people the runaround.

Read at DealerRater

A Disappointing Experience and a Warning to Other Customers I am writing this review to warn other customers about our family’s recent experience with this dealership. My elderly parents purchased a vehicle here early this year, expecting honesty, transparency, and professionalism. Instead, they were overcharged for unauthorized and undisclosed add-on products. Despite explicitly declining these additional products and fees, the finance department included charges in their contract that we had clearly rejected. We discovered the discrepancies six days later, on the day we picked up the vehicle. When we brought the matter to management’s attention, we expected the ... Read More

Full review text opened.

Google - Nov 7, 2026

A Disappointing Experience and a Warning to Other Customers I am writing this review to warn other customers about our family’s recent experience with this dealership. My elderly parents purchased a vehicle here early this year, expecting honesty, transparency, and professionalism. Instead, they were overcharged for unauthorized and undisclosed add-on products. Despite explicitly declining these additional products and fees, the finance department included charges in their contract that we had clearly rejected. We discovered the discrepancies six days later, on the day we picked up the vehicle. When we brought the matter to management’s attention, we expected the dealership to take accountability and issue a full refund. A cancellation request form was completed, and we were specifically told that a full refund would be issued. Unfortunately, the dealership did not honor that expectation and ultimately provided only a partial refund. To make matters worse, when we requested cancellation of products we had never authorized, we were charged an additional $50 cancellation fee. Think about that: we were charged to cancel products we had already declined in the first place. Even receiving the partial refund took six months. I eventually had to personally call the dealership to remind them that money was still owed. Until that point, we were under the impression that a full refund was being processed. No one had communicated to us that the dealership intended to issue only a partial refund. If you choose to purchase a vehicle from this dealership, I strongly encourage you to protect yourself: 1. Demand an Itemized Contract: Insist on reviewing a complete, itemized breakdown of every charge before signing. Do not simply accept being handed an electronic pad to sign without having the opportunity to carefully review the documents and understand exactly what you are agreeing to. Trust should never replace transparency. 2. Carefully Review All Add-Ons: Pay close attention to theft protection, accessories, warranties, protection packages, and any other additional products. Make absolutely sure that nothing you declined has been added to your contract. 3. Do Not Be Afraid to Walk Away: If the dealership refuses to remove unwanted fees or pressures you into accepting products you do not want, take your business elsewhere. No purchase is worth compromising your right to understand and approve every charge. While we are grateful that we caught some of these charges, the bigger issue is how management handled the situation afterward. Mistakes can happen, but refusing to fully correct them, charging a cancellation fee for products we never authorized, and taking six months to issue even a partial refund is unacceptable. This experience demonstrated a serious lack of transparency, accountability, and professionalism. Customers should never have to fight to get their money back for products they did not authorize, much less pay an additional fee to have those products removed. What makes this experience especially disappointing is that this was not just another vehicle purchase. It involved my elderly father, a veteran with 35 years of civil service, who ultimately suffered a financial loss of $764.61. After a lifetime of service and dedication, he deserved to be treated with honesty, fairness, and respect. We placed our trust in this dealership with an important family purchase, and that trust was misplaced. The way this situation was handled has left a lasting impression on our family. We will absolutely not be returning, and based on our experience, we cannot recommend this dealership to anyone. Please learn from our experience: read every document, question every charge, and never assume that what you declined has not been added to your contract.

Awesome service

Great service! Thanks Sam for keeping me informed

I can’t say enough good things about this dealership! Courteous, professional and treat me with respect. My salesperson, David Gonzales was so much help. He had much patience with explaining everything,‘sometimes more than once! Whenever I called, after purchasing the vehicle, he never hesitated to answer my questions. Even had me return to Ancira to show me how to use the many functions on this vehicle. I can’t thank David enough for being patient with me! A big “HIGH FIVE” to David !

Read at DealerRater

I have a wonderful experience. Jim is very helpful and nice the place is very nice and clean

Read at DealerRater

Our experience with Luke Knight was very pleasant.

Excellent service and quick in and out time frame.

The service agent and staff were knowledgeable and courteous. They discussed my questions responding with answers that were relevant and easily understood.

Read at DealerRater

My car was to be ready for pick up on Wednesday and it wasn’t ready until the following Wednesday. Which is fine. Just communicate what is really going on and don’t give people the runaround.

Read at DealerRater

A Disappointing Experience and a Warning to Other Customers I am writing this review to warn other customers about our family’s recent experience with this dealership. My elderly parents purchased a vehicle here early this year, expecting honesty, transparency, and professionalism. Instead, they were overcharged for unauthorized and undisclosed add-on products. Despite explicitly declining these additional products and fees, the finance department included charges in their contract that we had clearly rejected. We discovered the discrepancies six days later, on the day we picked up the vehicle. When we brought the matter to management’s attention, we expected the ... Read More

Full review text opened.

Google - Nov 7, 2026

A Disappointing Experience and a Warning to Other Customers I am writing this review to warn other customers about our family’s recent experience with this dealership. My elderly parents purchased a vehicle here early this year, expecting honesty, transparency, and professionalism. Instead, they were overcharged for unauthorized and undisclosed add-on products. Despite explicitly declining these additional products and fees, the finance department included charges in their contract that we had clearly rejected. We discovered the discrepancies six days later, on the day we picked up the vehicle. When we brought the matter to management’s attention, we expected the dealership to take accountability and issue a full refund. A cancellation request form was completed, and we were specifically told that a full refund would be issued. Unfortunately, the dealership did not honor that expectation and ultimately provided only a partial refund. To make matters worse, when we requested cancellation of products we had never authorized, we were charged an additional $50 cancellation fee. Think about that: we were charged to cancel products we had already declined in the first place. Even receiving the partial refund took six months. I eventually had to personally call the dealership to remind them that money was still owed. Until that point, we were under the impression that a full refund was being processed. No one had communicated to us that the dealership intended to issue only a partial refund. If you choose to purchase a vehicle from this dealership, I strongly encourage you to protect yourself: 1. Demand an Itemized Contract: Insist on reviewing a complete, itemized breakdown of every charge before signing. Do not simply accept being handed an electronic pad to sign without having the opportunity to carefully review the documents and understand exactly what you are agreeing to. Trust should never replace transparency. 2. Carefully Review All Add-Ons: Pay close attention to theft protection, accessories, warranties, protection packages, and any other additional products. Make absolutely sure that nothing you declined has been added to your contract. 3. Do Not Be Afraid to Walk Away: If the dealership refuses to remove unwanted fees or pressures you into accepting products you do not want, take your business elsewhere. No purchase is worth compromising your right to understand and approve every charge. While we are grateful that we caught some of these charges, the bigger issue is how management handled the situation afterward. Mistakes can happen, but refusing to fully correct them, charging a cancellation fee for products we never authorized, and taking six months to issue even a partial refund is unacceptable. This experience demonstrated a serious lack of transparency, accountability, and professionalism. Customers should never have to fight to get their money back for products they did not authorize, much less pay an additional fee to have those products removed. What makes this experience especially disappointing is that this was not just another vehicle purchase. It involved my elderly father, a veteran with 35 years of civil service, who ultimately suffered a financial loss of $764.61. After a lifetime of service and dedication, he deserved to be treated with honesty, fairness, and respect. We placed our trust in this dealership with an important family purchase, and that trust was misplaced. The way this situation was handled has left a lasting impression on our family. We will absolutely not be returning, and based on our experience, we cannot recommend this dealership to anyone. Please learn from our experience: read every document, question every charge, and never assume that what you declined has not been added to your contract.

Awesome service

Great service! Thanks Sam for keeping me informed

I can’t say enough good things about this dealership! Courteous, professional and treat me with respect. My salesperson, David Gonzales was so much help. He had much patience with explaining everything,‘sometimes more than once! Whenever I called, after purchasing the vehicle, he never hesitated to answer my questions. Even had me return to Ancira to show me how to use the many functions on this vehicle. I can’t thank David enough for being patient with me! A big “HIGH FIVE” to David !

Read at DealerRater

I have a wonderful experience. Jim is very helpful and nice the place is very nice and clean

Read at DealerRater

Our experience with Luke Knight was very pleasant.

Excellent service and quick in and out time frame.

The service agent and staff were knowledgeable and courteous. They discussed my questions responding with answers that were relevant and easily understood.

Read at DealerRater

My car was to be ready for pick up on Wednesday and it wasn’t ready until the following Wednesday. Which is fine. Just communicate what is really going on and don’t give people the runaround.

Read at DealerRater

A Disappointing Experience and a Warning to Other Customers I am writing this review to warn other customers about our family’s recent experience with this dealership. My elderly parents purchased a vehicle here early this year, expecting honesty, transparency, and professionalism. Instead, they were overcharged for unauthorized and undisclosed add-on products. Despite explicitly declining these additional products and fees, the finance department included charges in their contract that we had clearly rejected. We discovered the discrepancies six days later, on the day we picked up the vehicle. When we brought the matter to management’s attention, we expected the ... Read More

Full review text opened.

Google - Nov 7, 2026

A Disappointing Experience and a Warning to Other Customers I am writing this review to warn other customers about our family’s recent experience with this dealership. My elderly parents purchased a vehicle here early this year, expecting honesty, transparency, and professionalism. Instead, they were overcharged for unauthorized and undisclosed add-on products. Despite explicitly declining these additional products and fees, the finance department included charges in their contract that we had clearly rejected. We discovered the discrepancies six days later, on the day we picked up the vehicle. When we brought the matter to management’s attention, we expected the dealership to take accountability and issue a full refund. A cancellation request form was completed, and we were specifically told that a full refund would be issued. Unfortunately, the dealership did not honor that expectation and ultimately provided only a partial refund. To make matters worse, when we requested cancellation of products we had never authorized, we were charged an additional $50 cancellation fee. Think about that: we were charged to cancel products we had already declined in the first place. Even receiving the partial refund took six months. I eventually had to personally call the dealership to remind them that money was still owed. Until that point, we were under the impression that a full refund was being processed. No one had communicated to us that the dealership intended to issue only a partial refund. If you choose to purchase a vehicle from this dealership, I strongly encourage you to protect yourself: 1. Demand an Itemized Contract: Insist on reviewing a complete, itemized breakdown of every charge before signing. Do not simply accept being handed an electronic pad to sign without having the opportunity to carefully review the documents and understand exactly what you are agreeing to. Trust should never replace transparency. 2. Carefully Review All Add-Ons: Pay close attention to theft protection, accessories, warranties, protection packages, and any other additional products. Make absolutely sure that nothing you declined has been added to your contract. 3. Do Not Be Afraid to Walk Away: If the dealership refuses to remove unwanted fees or pressures you into accepting products you do not want, take your business elsewhere. No purchase is worth compromising your right to understand and approve every charge. While we are grateful that we caught some of these charges, the bigger issue is how management handled the situation afterward. Mistakes can happen, but refusing to fully correct them, charging a cancellation fee for products we never authorized, and taking six months to issue even a partial refund is unacceptable. This experience demonstrated a serious lack of transparency, accountability, and professionalism. Customers should never have to fight to get their money back for products they did not authorize, much less pay an additional fee to have those products removed. What makes this experience especially disappointing is that this was not just another vehicle purchase. It involved my elderly father, a veteran with 35 years of civil service, who ultimately suffered a financial loss of $764.61. After a lifetime of service and dedication, he deserved to be treated with honesty, fairness, and respect. We placed our trust in this dealership with an important family purchase, and that trust was misplaced. The way this situation was handled has left a lasting impression on our family. We will absolutely not be returning, and based on our experience, we cannot recommend this dealership to anyone. Please learn from our experience: read every document, question every charge, and never assume that what you declined has not been added to your contract.

Awesome service

Great service! Thanks Sam for keeping me informed

I can’t say enough good things about this dealership! Courteous, professional and treat me with respect. My salesperson, David Gonzales was so much help. He had much patience with explaining everything,‘sometimes more than once! Whenever I called, after purchasing the vehicle, he never hesitated to answer my questions. Even had me return to Ancira to show me how to use the many functions on this vehicle. I can’t thank David enough for being patient with me! A big “HIGH FIVE” to David !

Read at DealerRater

I have a wonderful experience. Jim is very helpful and nice the place is very nice and clean

Read at DealerRater

Our experience with Luke Knight was very pleasant.

Excellent service and quick in and out time frame.

The service agent and staff were knowledgeable and courteous. They discussed my questions responding with answers that were relevant and easily understood.

Read at DealerRater

My car was to be ready for pick up on Wednesday and it wasn’t ready until the following Wednesday. Which is fine. Just communicate what is really going on and don’t give people the runaround.

Read at DealerRater