Truly happy knowing I have a team that can take care of my F150 King Ranch. Ford Cavender Grande is a trustworthy and reliable dealership here in San Antonio. If you are local or close by San Antonio, you should stop by there. With Mr. Ogletree as the General Manager. He has a phenomenal team surrounding him. Many managers in sales, finance, accessories and services like Krista Tiller, Pete Garza, Sam Gonzalez and Kaitlyn Egdorf. As I can say from my experience. Ford Cavender is the best choice I’ve made. Having a reliable and affordable vehicle that meets all ... Read More

Full review text opened.

Google - Oct 28, 2026

Truly happy knowing I have a team that can take care of my F150 King Ranch. Ford Cavender Grande is a trustworthy and reliable dealership here in San Antonio. If you are local or close by San Antonio, you should stop by there. With Mr. Ogletree as the General Manager. He has a phenomenal team surrounding him. Many managers in sales, finance, accessories and services like Krista Tiller, Pete Garza, Sam Gonzalez and Kaitlyn Egdorf. As I can say from my experience. Ford Cavender is the best choice I’ve made. Having a reliable and affordable vehicle that meets all my needs. As well, importantly having a team that I can call and rely on that can always take care of me in any way possible. Customer service- 5/5 Transparency - 5/5 Service quality - 5/5 Overall trust - 5/5 Need a car that best suits you like I did. Give Krista a call, and she will take care of you with any vehicle.

$55,000 Spent. No Vehicle. No Answers. No Accountability. What should have been an exciting $55,000 vehicle purchase has turned into an absolute nightmare. After looking at approximately eight vehicles at other dealerships, we finally found the one we wanted here. We drove over an hour and a half to purchase it, only to discover serious electrical issues almost immediately after bringing it home. This isn’t just a radio problem. ALL audio, including important vehicle alerts and warning sounds, cuts in and out. We’ve also experienced random flashing lights, raising serious concerns about the vehicle’s electrical system and safety. The ... Read More

Full review text opened.

Google - Oct 27, 2026

$55,000 Spent. No Vehicle. No Answers. No Accountability. What should have been an exciting $55,000 vehicle purchase has turned into an absolute nightmare. After looking at approximately eight vehicles at other dealerships, we finally found the one we wanted here. We drove over an hour and a half to purchase it, only to discover serious electrical issues almost immediately after bringing it home. This isn’t just a radio problem. ALL audio, including important vehicle alerts and warning sounds, cuts in and out. We’ve also experienced random flashing lights, raising serious concerns about the vehicle’s electrical system and safety. The dealership has now had our vehicle for almost THREE WEEKS. No fix. No explanation. No estimated completion date. What’s even more unacceptable is the complete lack of communication. EVERY update we’ve received has been because WE had to call THEM. Not once have they proactively reached out with meaningful information. Their response? Essentially, “We have no updates.” They offered a loaner vehicle, but because we live over 90 minutes away, we requested that they bring it to us. That request has been ignored, leaving us without our newly purchased vehicle or meaningful transportation assistance. We spent $55,000, and the moment something went wrong, it felt like we stopped mattering. I also seriously question whether these issues existed before the sale. I can’t say the dealership knew about them, but the fact that they appeared almost immediately after purchase certainly raises questions. To the general manager and ownership: How is it acceptable for a customer to spend $55,000, go nearly three weeks without their vehicle, receive no proactive updates, and have to repeatedly chase your dealership for answers? Who is actually taking responsibility for making this right? Anyone can provide great customer service when they’re trying to make a sale. The real test is how you treat customers AFTER you’ve taken their money. This dealership has failed that test miserably. BUYERS BEWARE. Based on our experience, I cannot recommend this dealership. $55,000 later, and all we have to show for it is frustration, inconvenience, and regret.

Very courteous and attentive to my concerns. Caitlyn was professional throughout the entire service and will definitely recommend!

(Translated by Google) They are very kind and explain everything about the cars step by step. Mr. Joel was very kind and explained the cars very well, and Mr. Manuel explained the paperwork I had to sign and all the numbers for the total cost of the cars even better. I had no trouble understanding all the figures. Thank you so much for everything, and I highly recommend both gentlemen, Joel and Manuel. They made me feel like family. 100% (Original) Son muy amables y explican paso a paso todo de los carros el señor Joel muy amable y nos ... Read More

Full review text opened.

Google - Oct 27, 2026

(Translated by Google) They are very kind and explain everything about the cars step by step. Mr. Joel was very kind and explained the cars very well, and Mr. Manuel explained the paperwork I had to sign and all the numbers for the total cost of the cars even better. I had no trouble understanding all the figures. Thank you so much for everything, and I highly recommend both gentlemen, Joel and Manuel. They made me feel like family. 100% (Original) Son muy amables y explican paso a paso todo de los carros el señor Joel muy amable y nos explicó muy bien de los carros y el señor Manuel nos explicó mucho mejor de los papeles que tenía que firmar y todo sobre los números del total de los carros y no batallé para entender todos los números que salieron. Mil Gracias por todo y mil veces los recomiendo a los dos señores, Joel y Manuel me isieron sentir como en familia 100%

Jacob (salesman) and Emanuel (finance) were excellent and made the process quick and easy! Was in and out of the dealership in about 3 hours for a vehicle trade in and new truck purchase.

Good people

Everyone I spoke to was helpful, kind, professional and knowledgeable. I love to be able to go somewhere, especially a dealership and feel like I'm a person/ more then just a $$$. There were a few i had the privilege to speak withfor service and yo purchase a vehicle. thanks for your help in this awesome facility/ dealership!

Read at DealerRater

The advisor and personnel did an excellent job at diagnosing my car problems and gave me recommendations on what I needed to get done. They were very fair and honest.

Read at DealerRater

I bought my car at Cavender Cadillac and the finance office pushed multiple upsell packages on me. When I declined the first package, it took about an hour before I was called back to sign papers. After the purchase I found add-ons I had not agreed to and cancelled two in writing in September 2026 — a $915 GAP waiver and an $839 oil-change program, with refunds to go to my loan. Since then I have received no written confirmation that either cancellation is actually in process, and my follow-ups have gone unanswered. I am still paying interest on $1,754 in add-ons I cancelled over ... Read More

Full review text opened.

Google - Oct 26, 2026

I bought my car at Cavender Cadillac and the finance office pushed multiple upsell packages on me. When I declined the first package, it took about an hour before I was called back to sign papers. After the purchase I found add-ons I had not agreed to and cancelled two in writing in September 2026 — a $915 GAP waiver and an $839 oil-change program, with refunds to go to my loan. Since then I have received no written confirmation that either cancellation is actually in process, and my follow-ups have gone unanswered. I am still paying interest on $1,754 in add-ons I cancelled over a month ago. Buyers should read every line in finance and get any cancellation promise in writing before leaving.

When I made appointment, I was quoted one price. Once I arrived at dealership, the service rep tried to tell me it was more and thar I had been misquoted. I then went online and found a coupon and he still tried to tell me it wasnt applicable (stated it was only for Nissans and not for Infiniti cars. I had to argue that website did not state it was only for specific makes. He finally agreed to honor it, but had I not been adamant, I would have been overcharged. Simple oil change took 2 hours, even with appointment. At ... Read More

Full review text opened.

DealerRater - Oct 26, 2026

When I made appointment, I was quoted one price. Once I arrived at dealership, the service rep tried to tell me it was more and thar I had been misquoted. I then went online and found a coupon and he still tried to tell me it wasnt applicable (stated it was only for Nissans and not for Infiniti cars. I had to argue that website did not state it was only for specific makes. He finally agreed to honor it, but had I not been adamant, I would have been overcharged. Simple oil change took 2 hours, even with appointment. At some point I went to ask how much longer, and realized my car was already sitting there ready. He stated he still needed to finish paperwork, which would be another 15 minutes. Delay felt intentional since I had argued with him about price.

Read at DealerRater

Truly happy knowing I have a team that can take care of my F150 King Ranch. Ford Cavender Grande is a trustworthy and reliable dealership here in San Antonio. If you are local or close by San Antonio, you should stop by there. With Mr. Ogletree as the General Manager. He has a phenomenal team surrounding him. Many managers in sales, finance, accessories and services like Krista Tiller, Pete Garza, Sam Gonzalez and Kaitlyn Egdorf. As I can say from my experience. Ford Cavender is the best choice I’ve made. Having a reliable and affordable vehicle that meets all ... Read More

Full review text opened.

Google - Oct 28, 2026

Truly happy knowing I have a team that can take care of my F150 King Ranch. Ford Cavender Grande is a trustworthy and reliable dealership here in San Antonio. If you are local or close by San Antonio, you should stop by there. With Mr. Ogletree as the General Manager. He has a phenomenal team surrounding him. Many managers in sales, finance, accessories and services like Krista Tiller, Pete Garza, Sam Gonzalez and Kaitlyn Egdorf. As I can say from my experience. Ford Cavender is the best choice I’ve made. Having a reliable and affordable vehicle that meets all my needs. As well, importantly having a team that I can call and rely on that can always take care of me in any way possible. Customer service- 5/5 Transparency - 5/5 Service quality - 5/5 Overall trust - 5/5 Need a car that best suits you like I did. Give Krista a call, and she will take care of you with any vehicle.

$55,000 Spent. No Vehicle. No Answers. No Accountability. What should have been an exciting $55,000 vehicle purchase has turned into an absolute nightmare. After looking at approximately eight vehicles at other dealerships, we finally found the one we wanted here. We drove over an hour and a half to purchase it, only to discover serious electrical issues almost immediately after bringing it home. This isn’t just a radio problem. ALL audio, including important vehicle alerts and warning sounds, cuts in and out. We’ve also experienced random flashing lights, raising serious concerns about the vehicle’s electrical system and safety. The ... Read More

Full review text opened.

Google - Oct 27, 2026

$55,000 Spent. No Vehicle. No Answers. No Accountability. What should have been an exciting $55,000 vehicle purchase has turned into an absolute nightmare. After looking at approximately eight vehicles at other dealerships, we finally found the one we wanted here. We drove over an hour and a half to purchase it, only to discover serious electrical issues almost immediately after bringing it home. This isn’t just a radio problem. ALL audio, including important vehicle alerts and warning sounds, cuts in and out. We’ve also experienced random flashing lights, raising serious concerns about the vehicle’s electrical system and safety. The dealership has now had our vehicle for almost THREE WEEKS. No fix. No explanation. No estimated completion date. What’s even more unacceptable is the complete lack of communication. EVERY update we’ve received has been because WE had to call THEM. Not once have they proactively reached out with meaningful information. Their response? Essentially, “We have no updates.” They offered a loaner vehicle, but because we live over 90 minutes away, we requested that they bring it to us. That request has been ignored, leaving us without our newly purchased vehicle or meaningful transportation assistance. We spent $55,000, and the moment something went wrong, it felt like we stopped mattering. I also seriously question whether these issues existed before the sale. I can’t say the dealership knew about them, but the fact that they appeared almost immediately after purchase certainly raises questions. To the general manager and ownership: How is it acceptable for a customer to spend $55,000, go nearly three weeks without their vehicle, receive no proactive updates, and have to repeatedly chase your dealership for answers? Who is actually taking responsibility for making this right? Anyone can provide great customer service when they’re trying to make a sale. The real test is how you treat customers AFTER you’ve taken their money. This dealership has failed that test miserably. BUYERS BEWARE. Based on our experience, I cannot recommend this dealership. $55,000 later, and all we have to show for it is frustration, inconvenience, and regret.

Very courteous and attentive to my concerns. Caitlyn was professional throughout the entire service and will definitely recommend!

(Translated by Google) They are very kind and explain everything about the cars step by step. Mr. Joel was very kind and explained the cars very well, and Mr. Manuel explained the paperwork I had to sign and all the numbers for the total cost of the cars even better. I had no trouble understanding all the figures. Thank you so much for everything, and I highly recommend both gentlemen, Joel and Manuel. They made me feel like family. 100% (Original) Son muy amables y explican paso a paso todo de los carros el señor Joel muy amable y nos ... Read More

Full review text opened.

Google - Oct 27, 2026

(Translated by Google) They are very kind and explain everything about the cars step by step. Mr. Joel was very kind and explained the cars very well, and Mr. Manuel explained the paperwork I had to sign and all the numbers for the total cost of the cars even better. I had no trouble understanding all the figures. Thank you so much for everything, and I highly recommend both gentlemen, Joel and Manuel. They made me feel like family. 100% (Original) Son muy amables y explican paso a paso todo de los carros el señor Joel muy amable y nos explicó muy bien de los carros y el señor Manuel nos explicó mucho mejor de los papeles que tenía que firmar y todo sobre los números del total de los carros y no batallé para entender todos los números que salieron. Mil Gracias por todo y mil veces los recomiendo a los dos señores, Joel y Manuel me isieron sentir como en familia 100%

Jacob (salesman) and Emanuel (finance) were excellent and made the process quick and easy! Was in and out of the dealership in about 3 hours for a vehicle trade in and new truck purchase.

Good people

Everyone I spoke to was helpful, kind, professional and knowledgeable. I love to be able to go somewhere, especially a dealership and feel like I'm a person/ more then just a $$$. There were a few i had the privilege to speak withfor service and yo purchase a vehicle. thanks for your help in this awesome facility/ dealership!

Read at DealerRater

The advisor and personnel did an excellent job at diagnosing my car problems and gave me recommendations on what I needed to get done. They were very fair and honest.

Read at DealerRater

I bought my car at Cavender Cadillac and the finance office pushed multiple upsell packages on me. When I declined the first package, it took about an hour before I was called back to sign papers. After the purchase I found add-ons I had not agreed to and cancelled two in writing in September 2026 — a $915 GAP waiver and an $839 oil-change program, with refunds to go to my loan. Since then I have received no written confirmation that either cancellation is actually in process, and my follow-ups have gone unanswered. I am still paying interest on $1,754 in add-ons I cancelled over ... Read More

Full review text opened.

Google - Oct 26, 2026

I bought my car at Cavender Cadillac and the finance office pushed multiple upsell packages on me. When I declined the first package, it took about an hour before I was called back to sign papers. After the purchase I found add-ons I had not agreed to and cancelled two in writing in September 2026 — a $915 GAP waiver and an $839 oil-change program, with refunds to go to my loan. Since then I have received no written confirmation that either cancellation is actually in process, and my follow-ups have gone unanswered. I am still paying interest on $1,754 in add-ons I cancelled over a month ago. Buyers should read every line in finance and get any cancellation promise in writing before leaving.

When I made appointment, I was quoted one price. Once I arrived at dealership, the service rep tried to tell me it was more and thar I had been misquoted. I then went online and found a coupon and he still tried to tell me it wasnt applicable (stated it was only for Nissans and not for Infiniti cars. I had to argue that website did not state it was only for specific makes. He finally agreed to honor it, but had I not been adamant, I would have been overcharged. Simple oil change took 2 hours, even with appointment. At ... Read More

Full review text opened.

DealerRater - Oct 26, 2026

When I made appointment, I was quoted one price. Once I arrived at dealership, the service rep tried to tell me it was more and thar I had been misquoted. I then went online and found a coupon and he still tried to tell me it wasnt applicable (stated it was only for Nissans and not for Infiniti cars. I had to argue that website did not state it was only for specific makes. He finally agreed to honor it, but had I not been adamant, I would have been overcharged. Simple oil change took 2 hours, even with appointment. At some point I went to ask how much longer, and realized my car was already sitting there ready. He stated he still needed to finish paperwork, which would be another 15 minutes. Delay felt intentional since I had argued with him about price.

Read at DealerRater

Truly happy knowing I have a team that can take care of my F150 King Ranch. Ford Cavender Grande is a trustworthy and reliable dealership here in San Antonio. If you are local or close by San Antonio, you should stop by there. With Mr. Ogletree as the General Manager. He has a phenomenal team surrounding him. Many managers in sales, finance, accessories and services like Krista Tiller, Pete Garza, Sam Gonzalez and Kaitlyn Egdorf. As I can say from my experience. Ford Cavender is the best choice I’ve made. Having a reliable and affordable vehicle that meets all ... Read More

Full review text opened.

Google - Oct 28, 2026

Truly happy knowing I have a team that can take care of my F150 King Ranch. Ford Cavender Grande is a trustworthy and reliable dealership here in San Antonio. If you are local or close by San Antonio, you should stop by there. With Mr. Ogletree as the General Manager. He has a phenomenal team surrounding him. Many managers in sales, finance, accessories and services like Krista Tiller, Pete Garza, Sam Gonzalez and Kaitlyn Egdorf. As I can say from my experience. Ford Cavender is the best choice I’ve made. Having a reliable and affordable vehicle that meets all my needs. As well, importantly having a team that I can call and rely on that can always take care of me in any way possible. Customer service- 5/5 Transparency - 5/5 Service quality - 5/5 Overall trust - 5/5 Need a car that best suits you like I did. Give Krista a call, and she will take care of you with any vehicle.

$55,000 Spent. No Vehicle. No Answers. No Accountability. What should have been an exciting $55,000 vehicle purchase has turned into an absolute nightmare. After looking at approximately eight vehicles at other dealerships, we finally found the one we wanted here. We drove over an hour and a half to purchase it, only to discover serious electrical issues almost immediately after bringing it home. This isn’t just a radio problem. ALL audio, including important vehicle alerts and warning sounds, cuts in and out. We’ve also experienced random flashing lights, raising serious concerns about the vehicle’s electrical system and safety. The ... Read More

Full review text opened.

Google - Oct 27, 2026

$55,000 Spent. No Vehicle. No Answers. No Accountability. What should have been an exciting $55,000 vehicle purchase has turned into an absolute nightmare. After looking at approximately eight vehicles at other dealerships, we finally found the one we wanted here. We drove over an hour and a half to purchase it, only to discover serious electrical issues almost immediately after bringing it home. This isn’t just a radio problem. ALL audio, including important vehicle alerts and warning sounds, cuts in and out. We’ve also experienced random flashing lights, raising serious concerns about the vehicle’s electrical system and safety. The dealership has now had our vehicle for almost THREE WEEKS. No fix. No explanation. No estimated completion date. What’s even more unacceptable is the complete lack of communication. EVERY update we’ve received has been because WE had to call THEM. Not once have they proactively reached out with meaningful information. Their response? Essentially, “We have no updates.” They offered a loaner vehicle, but because we live over 90 minutes away, we requested that they bring it to us. That request has been ignored, leaving us without our newly purchased vehicle or meaningful transportation assistance. We spent $55,000, and the moment something went wrong, it felt like we stopped mattering. I also seriously question whether these issues existed before the sale. I can’t say the dealership knew about them, but the fact that they appeared almost immediately after purchase certainly raises questions. To the general manager and ownership: How is it acceptable for a customer to spend $55,000, go nearly three weeks without their vehicle, receive no proactive updates, and have to repeatedly chase your dealership for answers? Who is actually taking responsibility for making this right? Anyone can provide great customer service when they’re trying to make a sale. The real test is how you treat customers AFTER you’ve taken their money. This dealership has failed that test miserably. BUYERS BEWARE. Based on our experience, I cannot recommend this dealership. $55,000 later, and all we have to show for it is frustration, inconvenience, and regret.

Very courteous and attentive to my concerns. Caitlyn was professional throughout the entire service and will definitely recommend!

(Translated by Google) They are very kind and explain everything about the cars step by step. Mr. Joel was very kind and explained the cars very well, and Mr. Manuel explained the paperwork I had to sign and all the numbers for the total cost of the cars even better. I had no trouble understanding all the figures. Thank you so much for everything, and I highly recommend both gentlemen, Joel and Manuel. They made me feel like family. 100% (Original) Son muy amables y explican paso a paso todo de los carros el señor Joel muy amable y nos ... Read More

Full review text opened.

Google - Oct 27, 2026

(Translated by Google) They are very kind and explain everything about the cars step by step. Mr. Joel was very kind and explained the cars very well, and Mr. Manuel explained the paperwork I had to sign and all the numbers for the total cost of the cars even better. I had no trouble understanding all the figures. Thank you so much for everything, and I highly recommend both gentlemen, Joel and Manuel. They made me feel like family. 100% (Original) Son muy amables y explican paso a paso todo de los carros el señor Joel muy amable y nos explicó muy bien de los carros y el señor Manuel nos explicó mucho mejor de los papeles que tenía que firmar y todo sobre los números del total de los carros y no batallé para entender todos los números que salieron. Mil Gracias por todo y mil veces los recomiendo a los dos señores, Joel y Manuel me isieron sentir como en familia 100%

Jacob (salesman) and Emanuel (finance) were excellent and made the process quick and easy! Was in and out of the dealership in about 3 hours for a vehicle trade in and new truck purchase.

Good people

Everyone I spoke to was helpful, kind, professional and knowledgeable. I love to be able to go somewhere, especially a dealership and feel like I'm a person/ more then just a $$$. There were a few i had the privilege to speak withfor service and yo purchase a vehicle. thanks for your help in this awesome facility/ dealership!

Read at DealerRater

The advisor and personnel did an excellent job at diagnosing my car problems and gave me recommendations on what I needed to get done. They were very fair and honest.

Read at DealerRater

I bought my car at Cavender Cadillac and the finance office pushed multiple upsell packages on me. When I declined the first package, it took about an hour before I was called back to sign papers. After the purchase I found add-ons I had not agreed to and cancelled two in writing in September 2026 — a $915 GAP waiver and an $839 oil-change program, with refunds to go to my loan. Since then I have received no written confirmation that either cancellation is actually in process, and my follow-ups have gone unanswered. I am still paying interest on $1,754 in add-ons I cancelled over ... Read More

Full review text opened.

Google - Oct 26, 2026

I bought my car at Cavender Cadillac and the finance office pushed multiple upsell packages on me. When I declined the first package, it took about an hour before I was called back to sign papers. After the purchase I found add-ons I had not agreed to and cancelled two in writing in September 2026 — a $915 GAP waiver and an $839 oil-change program, with refunds to go to my loan. Since then I have received no written confirmation that either cancellation is actually in process, and my follow-ups have gone unanswered. I am still paying interest on $1,754 in add-ons I cancelled over a month ago. Buyers should read every line in finance and get any cancellation promise in writing before leaving.

When I made appointment, I was quoted one price. Once I arrived at dealership, the service rep tried to tell me it was more and thar I had been misquoted. I then went online and found a coupon and he still tried to tell me it wasnt applicable (stated it was only for Nissans and not for Infiniti cars. I had to argue that website did not state it was only for specific makes. He finally agreed to honor it, but had I not been adamant, I would have been overcharged. Simple oil change took 2 hours, even with appointment. At ... Read More

Full review text opened.

DealerRater - Oct 26, 2026

When I made appointment, I was quoted one price. Once I arrived at dealership, the service rep tried to tell me it was more and thar I had been misquoted. I then went online and found a coupon and he still tried to tell me it wasnt applicable (stated it was only for Nissans and not for Infiniti cars. I had to argue that website did not state it was only for specific makes. He finally agreed to honor it, but had I not been adamant, I would have been overcharged. Simple oil change took 2 hours, even with appointment. At some point I went to ask how much longer, and realized my car was already sitting there ready. He stated he still needed to finish paperwork, which would be another 15 minutes. Delay felt intentional since I had argued with him about price.

Read at DealerRater

Truly happy knowing I have a team that can take care of my F150 King Ranch. Ford Cavender Grande is a trustworthy and reliable dealership here in San Antonio. If you are local or close by San Antonio, you should stop by there. With Mr. Ogletree as the General Manager. He has a phenomenal team surrounding him. Many managers in sales, finance, accessories and services like Krista Tiller, Pete Garza, Sam Gonzalez and Kaitlyn Egdorf. As I can say from my experience. Ford Cavender is the best choice I’ve made. Having a reliable and affordable vehicle that meets all ... Read More

Full review text opened.

Google - Oct 28, 2026

Truly happy knowing I have a team that can take care of my F150 King Ranch. Ford Cavender Grande is a trustworthy and reliable dealership here in San Antonio. If you are local or close by San Antonio, you should stop by there. With Mr. Ogletree as the General Manager. He has a phenomenal team surrounding him. Many managers in sales, finance, accessories and services like Krista Tiller, Pete Garza, Sam Gonzalez and Kaitlyn Egdorf. As I can say from my experience. Ford Cavender is the best choice I’ve made. Having a reliable and affordable vehicle that meets all my needs. As well, importantly having a team that I can call and rely on that can always take care of me in any way possible. Customer service- 5/5 Transparency - 5/5 Service quality - 5/5 Overall trust - 5/5 Need a car that best suits you like I did. Give Krista a call, and she will take care of you with any vehicle.

$55,000 Spent. No Vehicle. No Answers. No Accountability. What should have been an exciting $55,000 vehicle purchase has turned into an absolute nightmare. After looking at approximately eight vehicles at other dealerships, we finally found the one we wanted here. We drove over an hour and a half to purchase it, only to discover serious electrical issues almost immediately after bringing it home. This isn’t just a radio problem. ALL audio, including important vehicle alerts and warning sounds, cuts in and out. We’ve also experienced random flashing lights, raising serious concerns about the vehicle’s electrical system and safety. The ... Read More

Full review text opened.

Google - Oct 27, 2026

$55,000 Spent. No Vehicle. No Answers. No Accountability. What should have been an exciting $55,000 vehicle purchase has turned into an absolute nightmare. After looking at approximately eight vehicles at other dealerships, we finally found the one we wanted here. We drove over an hour and a half to purchase it, only to discover serious electrical issues almost immediately after bringing it home. This isn’t just a radio problem. ALL audio, including important vehicle alerts and warning sounds, cuts in and out. We’ve also experienced random flashing lights, raising serious concerns about the vehicle’s electrical system and safety. The dealership has now had our vehicle for almost THREE WEEKS. No fix. No explanation. No estimated completion date. What’s even more unacceptable is the complete lack of communication. EVERY update we’ve received has been because WE had to call THEM. Not once have they proactively reached out with meaningful information. Their response? Essentially, “We have no updates.” They offered a loaner vehicle, but because we live over 90 minutes away, we requested that they bring it to us. That request has been ignored, leaving us without our newly purchased vehicle or meaningful transportation assistance. We spent $55,000, and the moment something went wrong, it felt like we stopped mattering. I also seriously question whether these issues existed before the sale. I can’t say the dealership knew about them, but the fact that they appeared almost immediately after purchase certainly raises questions. To the general manager and ownership: How is it acceptable for a customer to spend $55,000, go nearly three weeks without their vehicle, receive no proactive updates, and have to repeatedly chase your dealership for answers? Who is actually taking responsibility for making this right? Anyone can provide great customer service when they’re trying to make a sale. The real test is how you treat customers AFTER you’ve taken their money. This dealership has failed that test miserably. BUYERS BEWARE. Based on our experience, I cannot recommend this dealership. $55,000 later, and all we have to show for it is frustration, inconvenience, and regret.

Very courteous and attentive to my concerns. Caitlyn was professional throughout the entire service and will definitely recommend!

(Translated by Google) They are very kind and explain everything about the cars step by step. Mr. Joel was very kind and explained the cars very well, and Mr. Manuel explained the paperwork I had to sign and all the numbers for the total cost of the cars even better. I had no trouble understanding all the figures. Thank you so much for everything, and I highly recommend both gentlemen, Joel and Manuel. They made me feel like family. 100% (Original) Son muy amables y explican paso a paso todo de los carros el señor Joel muy amable y nos ... Read More

Full review text opened.

Google - Oct 27, 2026

(Translated by Google) They are very kind and explain everything about the cars step by step. Mr. Joel was very kind and explained the cars very well, and Mr. Manuel explained the paperwork I had to sign and all the numbers for the total cost of the cars even better. I had no trouble understanding all the figures. Thank you so much for everything, and I highly recommend both gentlemen, Joel and Manuel. They made me feel like family. 100% (Original) Son muy amables y explican paso a paso todo de los carros el señor Joel muy amable y nos explicó muy bien de los carros y el señor Manuel nos explicó mucho mejor de los papeles que tenía que firmar y todo sobre los números del total de los carros y no batallé para entender todos los números que salieron. Mil Gracias por todo y mil veces los recomiendo a los dos señores, Joel y Manuel me isieron sentir como en familia 100%

Jacob (salesman) and Emanuel (finance) were excellent and made the process quick and easy! Was in and out of the dealership in about 3 hours for a vehicle trade in and new truck purchase.

Good people

Everyone I spoke to was helpful, kind, professional and knowledgeable. I love to be able to go somewhere, especially a dealership and feel like I'm a person/ more then just a $$$. There were a few i had the privilege to speak withfor service and yo purchase a vehicle. thanks for your help in this awesome facility/ dealership!

Read at DealerRater

The advisor and personnel did an excellent job at diagnosing my car problems and gave me recommendations on what I needed to get done. They were very fair and honest.

Read at DealerRater

I bought my car at Cavender Cadillac and the finance office pushed multiple upsell packages on me. When I declined the first package, it took about an hour before I was called back to sign papers. After the purchase I found add-ons I had not agreed to and cancelled two in writing in September 2026 — a $915 GAP waiver and an $839 oil-change program, with refunds to go to my loan. Since then I have received no written confirmation that either cancellation is actually in process, and my follow-ups have gone unanswered. I am still paying interest on $1,754 in add-ons I cancelled over ... Read More

Full review text opened.

Google - Oct 26, 2026

I bought my car at Cavender Cadillac and the finance office pushed multiple upsell packages on me. When I declined the first package, it took about an hour before I was called back to sign papers. After the purchase I found add-ons I had not agreed to and cancelled two in writing in September 2026 — a $915 GAP waiver and an $839 oil-change program, with refunds to go to my loan. Since then I have received no written confirmation that either cancellation is actually in process, and my follow-ups have gone unanswered. I am still paying interest on $1,754 in add-ons I cancelled over a month ago. Buyers should read every line in finance and get any cancellation promise in writing before leaving.

When I made appointment, I was quoted one price. Once I arrived at dealership, the service rep tried to tell me it was more and thar I had been misquoted. I then went online and found a coupon and he still tried to tell me it wasnt applicable (stated it was only for Nissans and not for Infiniti cars. I had to argue that website did not state it was only for specific makes. He finally agreed to honor it, but had I not been adamant, I would have been overcharged. Simple oil change took 2 hours, even with appointment. At ... Read More

Full review text opened.

DealerRater - Oct 26, 2026

When I made appointment, I was quoted one price. Once I arrived at dealership, the service rep tried to tell me it was more and thar I had been misquoted. I then went online and found a coupon and he still tried to tell me it wasnt applicable (stated it was only for Nissans and not for Infiniti cars. I had to argue that website did not state it was only for specific makes. He finally agreed to honor it, but had I not been adamant, I would have been overcharged. Simple oil change took 2 hours, even with appointment. At some point I went to ask how much longer, and realized my car was already sitting there ready. He stated he still needed to finish paperwork, which would be another 15 minutes. Delay felt intentional since I had argued with him about price.

Read at DealerRater

Truly happy knowing I have a team that can take care of my F150 King Ranch. Ford Cavender Grande is a trustworthy and reliable dealership here in San Antonio. If you are local or close by San Antonio, you should stop by there. With Mr. Ogletree as the General Manager. He has a phenomenal team surrounding him. Many managers in sales, finance, accessories and services like Krista Tiller, Pete Garza, Sam Gonzalez and Kaitlyn Egdorf. As I can say from my experience. Ford Cavender is the best choice I’ve made. Having a reliable and affordable vehicle that meets all ... Read More

Full review text opened.

Google - Oct 28, 2026

Truly happy knowing I have a team that can take care of my F150 King Ranch. Ford Cavender Grande is a trustworthy and reliable dealership here in San Antonio. If you are local or close by San Antonio, you should stop by there. With Mr. Ogletree as the General Manager. He has a phenomenal team surrounding him. Many managers in sales, finance, accessories and services like Krista Tiller, Pete Garza, Sam Gonzalez and Kaitlyn Egdorf. As I can say from my experience. Ford Cavender is the best choice I’ve made. Having a reliable and affordable vehicle that meets all my needs. As well, importantly having a team that I can call and rely on that can always take care of me in any way possible. Customer service- 5/5 Transparency - 5/5 Service quality - 5/5 Overall trust - 5/5 Need a car that best suits you like I did. Give Krista a call, and she will take care of you with any vehicle.

$55,000 Spent. No Vehicle. No Answers. No Accountability. What should have been an exciting $55,000 vehicle purchase has turned into an absolute nightmare. After looking at approximately eight vehicles at other dealerships, we finally found the one we wanted here. We drove over an hour and a half to purchase it, only to discover serious electrical issues almost immediately after bringing it home. This isn’t just a radio problem. ALL audio, including important vehicle alerts and warning sounds, cuts in and out. We’ve also experienced random flashing lights, raising serious concerns about the vehicle’s electrical system and safety. The ... Read More

Full review text opened.

Google - Oct 27, 2026

$55,000 Spent. No Vehicle. No Answers. No Accountability. What should have been an exciting $55,000 vehicle purchase has turned into an absolute nightmare. After looking at approximately eight vehicles at other dealerships, we finally found the one we wanted here. We drove over an hour and a half to purchase it, only to discover serious electrical issues almost immediately after bringing it home. This isn’t just a radio problem. ALL audio, including important vehicle alerts and warning sounds, cuts in and out. We’ve also experienced random flashing lights, raising serious concerns about the vehicle’s electrical system and safety. The dealership has now had our vehicle for almost THREE WEEKS. No fix. No explanation. No estimated completion date. What’s even more unacceptable is the complete lack of communication. EVERY update we’ve received has been because WE had to call THEM. Not once have they proactively reached out with meaningful information. Their response? Essentially, “We have no updates.” They offered a loaner vehicle, but because we live over 90 minutes away, we requested that they bring it to us. That request has been ignored, leaving us without our newly purchased vehicle or meaningful transportation assistance. We spent $55,000, and the moment something went wrong, it felt like we stopped mattering. I also seriously question whether these issues existed before the sale. I can’t say the dealership knew about them, but the fact that they appeared almost immediately after purchase certainly raises questions. To the general manager and ownership: How is it acceptable for a customer to spend $55,000, go nearly three weeks without their vehicle, receive no proactive updates, and have to repeatedly chase your dealership for answers? Who is actually taking responsibility for making this right? Anyone can provide great customer service when they’re trying to make a sale. The real test is how you treat customers AFTER you’ve taken their money. This dealership has failed that test miserably. BUYERS BEWARE. Based on our experience, I cannot recommend this dealership. $55,000 later, and all we have to show for it is frustration, inconvenience, and regret.

Very courteous and attentive to my concerns. Caitlyn was professional throughout the entire service and will definitely recommend!

(Translated by Google) They are very kind and explain everything about the cars step by step. Mr. Joel was very kind and explained the cars very well, and Mr. Manuel explained the paperwork I had to sign and all the numbers for the total cost of the cars even better. I had no trouble understanding all the figures. Thank you so much for everything, and I highly recommend both gentlemen, Joel and Manuel. They made me feel like family. 100% (Original) Son muy amables y explican paso a paso todo de los carros el señor Joel muy amable y nos ... Read More

Full review text opened.

Google - Oct 27, 2026

(Translated by Google) They are very kind and explain everything about the cars step by step. Mr. Joel was very kind and explained the cars very well, and Mr. Manuel explained the paperwork I had to sign and all the numbers for the total cost of the cars even better. I had no trouble understanding all the figures. Thank you so much for everything, and I highly recommend both gentlemen, Joel and Manuel. They made me feel like family. 100% (Original) Son muy amables y explican paso a paso todo de los carros el señor Joel muy amable y nos explicó muy bien de los carros y el señor Manuel nos explicó mucho mejor de los papeles que tenía que firmar y todo sobre los números del total de los carros y no batallé para entender todos los números que salieron. Mil Gracias por todo y mil veces los recomiendo a los dos señores, Joel y Manuel me isieron sentir como en familia 100%

Jacob (salesman) and Emanuel (finance) were excellent and made the process quick and easy! Was in and out of the dealership in about 3 hours for a vehicle trade in and new truck purchase.

Good people

Everyone I spoke to was helpful, kind, professional and knowledgeable. I love to be able to go somewhere, especially a dealership and feel like I'm a person/ more then just a $$$. There were a few i had the privilege to speak withfor service and yo purchase a vehicle. thanks for your help in this awesome facility/ dealership!

Read at DealerRater

The advisor and personnel did an excellent job at diagnosing my car problems and gave me recommendations on what I needed to get done. They were very fair and honest.

Read at DealerRater

I bought my car at Cavender Cadillac and the finance office pushed multiple upsell packages on me. When I declined the first package, it took about an hour before I was called back to sign papers. After the purchase I found add-ons I had not agreed to and cancelled two in writing in September 2026 — a $915 GAP waiver and an $839 oil-change program, with refunds to go to my loan. Since then I have received no written confirmation that either cancellation is actually in process, and my follow-ups have gone unanswered. I am still paying interest on $1,754 in add-ons I cancelled over ... Read More

Full review text opened.

Google - Oct 26, 2026

I bought my car at Cavender Cadillac and the finance office pushed multiple upsell packages on me. When I declined the first package, it took about an hour before I was called back to sign papers. After the purchase I found add-ons I had not agreed to and cancelled two in writing in September 2026 — a $915 GAP waiver and an $839 oil-change program, with refunds to go to my loan. Since then I have received no written confirmation that either cancellation is actually in process, and my follow-ups have gone unanswered. I am still paying interest on $1,754 in add-ons I cancelled over a month ago. Buyers should read every line in finance and get any cancellation promise in writing before leaving.

When I made appointment, I was quoted one price. Once I arrived at dealership, the service rep tried to tell me it was more and thar I had been misquoted. I then went online and found a coupon and he still tried to tell me it wasnt applicable (stated it was only for Nissans and not for Infiniti cars. I had to argue that website did not state it was only for specific makes. He finally agreed to honor it, but had I not been adamant, I would have been overcharged. Simple oil change took 2 hours, even with appointment. At ... Read More

Full review text opened.

DealerRater - Oct 26, 2026

When I made appointment, I was quoted one price. Once I arrived at dealership, the service rep tried to tell me it was more and thar I had been misquoted. I then went online and found a coupon and he still tried to tell me it wasnt applicable (stated it was only for Nissans and not for Infiniti cars. I had to argue that website did not state it was only for specific makes. He finally agreed to honor it, but had I not been adamant, I would have been overcharged. Simple oil change took 2 hours, even with appointment. At some point I went to ask how much longer, and realized my car was already sitting there ready. He stated he still needed to finish paperwork, which would be another 15 minutes. Delay felt intentional since I had argued with him about price.

Read at DealerRater

Truly happy knowing I have a team that can take care of my F150 King Ranch. Ford Cavender Grande is a trustworthy and reliable dealership here in San Antonio. If you are local or close by San Antonio, you should stop by there. With Mr. Ogletree as the General Manager. He has a phenomenal team surrounding him. Many managers in sales, finance, accessories and services like Krista Tiller, Pete Garza, Sam Gonzalez and Kaitlyn Egdorf. As I can say from my experience. Ford Cavender is the best choice I’ve made. Having a reliable and affordable vehicle that meets all ... Read More

Full review text opened.

Google - Oct 28, 2026

Truly happy knowing I have a team that can take care of my F150 King Ranch. Ford Cavender Grande is a trustworthy and reliable dealership here in San Antonio. If you are local or close by San Antonio, you should stop by there. With Mr. Ogletree as the General Manager. He has a phenomenal team surrounding him. Many managers in sales, finance, accessories and services like Krista Tiller, Pete Garza, Sam Gonzalez and Kaitlyn Egdorf. As I can say from my experience. Ford Cavender is the best choice I’ve made. Having a reliable and affordable vehicle that meets all my needs. As well, importantly having a team that I can call and rely on that can always take care of me in any way possible. Customer service- 5/5 Transparency - 5/5 Service quality - 5/5 Overall trust - 5/5 Need a car that best suits you like I did. Give Krista a call, and she will take care of you with any vehicle.

$55,000 Spent. No Vehicle. No Answers. No Accountability. What should have been an exciting $55,000 vehicle purchase has turned into an absolute nightmare. After looking at approximately eight vehicles at other dealerships, we finally found the one we wanted here. We drove over an hour and a half to purchase it, only to discover serious electrical issues almost immediately after bringing it home. This isn’t just a radio problem. ALL audio, including important vehicle alerts and warning sounds, cuts in and out. We’ve also experienced random flashing lights, raising serious concerns about the vehicle’s electrical system and safety. The ... Read More

Full review text opened.

Google - Oct 27, 2026

$55,000 Spent. No Vehicle. No Answers. No Accountability. What should have been an exciting $55,000 vehicle purchase has turned into an absolute nightmare. After looking at approximately eight vehicles at other dealerships, we finally found the one we wanted here. We drove over an hour and a half to purchase it, only to discover serious electrical issues almost immediately after bringing it home. This isn’t just a radio problem. ALL audio, including important vehicle alerts and warning sounds, cuts in and out. We’ve also experienced random flashing lights, raising serious concerns about the vehicle’s electrical system and safety. The dealership has now had our vehicle for almost THREE WEEKS. No fix. No explanation. No estimated completion date. What’s even more unacceptable is the complete lack of communication. EVERY update we’ve received has been because WE had to call THEM. Not once have they proactively reached out with meaningful information. Their response? Essentially, “We have no updates.” They offered a loaner vehicle, but because we live over 90 minutes away, we requested that they bring it to us. That request has been ignored, leaving us without our newly purchased vehicle or meaningful transportation assistance. We spent $55,000, and the moment something went wrong, it felt like we stopped mattering. I also seriously question whether these issues existed before the sale. I can’t say the dealership knew about them, but the fact that they appeared almost immediately after purchase certainly raises questions. To the general manager and ownership: How is it acceptable for a customer to spend $55,000, go nearly three weeks without their vehicle, receive no proactive updates, and have to repeatedly chase your dealership for answers? Who is actually taking responsibility for making this right? Anyone can provide great customer service when they’re trying to make a sale. The real test is how you treat customers AFTER you’ve taken their money. This dealership has failed that test miserably. BUYERS BEWARE. Based on our experience, I cannot recommend this dealership. $55,000 later, and all we have to show for it is frustration, inconvenience, and regret.

Very courteous and attentive to my concerns. Caitlyn was professional throughout the entire service and will definitely recommend!

(Translated by Google) They are very kind and explain everything about the cars step by step. Mr. Joel was very kind and explained the cars very well, and Mr. Manuel explained the paperwork I had to sign and all the numbers for the total cost of the cars even better. I had no trouble understanding all the figures. Thank you so much for everything, and I highly recommend both gentlemen, Joel and Manuel. They made me feel like family. 100% (Original) Son muy amables y explican paso a paso todo de los carros el señor Joel muy amable y nos ... Read More

Full review text opened.

Google - Oct 27, 2026

(Translated by Google) They are very kind and explain everything about the cars step by step. Mr. Joel was very kind and explained the cars very well, and Mr. Manuel explained the paperwork I had to sign and all the numbers for the total cost of the cars even better. I had no trouble understanding all the figures. Thank you so much for everything, and I highly recommend both gentlemen, Joel and Manuel. They made me feel like family. 100% (Original) Son muy amables y explican paso a paso todo de los carros el señor Joel muy amable y nos explicó muy bien de los carros y el señor Manuel nos explicó mucho mejor de los papeles que tenía que firmar y todo sobre los números del total de los carros y no batallé para entender todos los números que salieron. Mil Gracias por todo y mil veces los recomiendo a los dos señores, Joel y Manuel me isieron sentir como en familia 100%

Jacob (salesman) and Emanuel (finance) were excellent and made the process quick and easy! Was in and out of the dealership in about 3 hours for a vehicle trade in and new truck purchase.

Good people

Everyone I spoke to was helpful, kind, professional and knowledgeable. I love to be able to go somewhere, especially a dealership and feel like I'm a person/ more then just a $$$. There were a few i had the privilege to speak withfor service and yo purchase a vehicle. thanks for your help in this awesome facility/ dealership!

Read at DealerRater

The advisor and personnel did an excellent job at diagnosing my car problems and gave me recommendations on what I needed to get done. They were very fair and honest.

Read at DealerRater

I bought my car at Cavender Cadillac and the finance office pushed multiple upsell packages on me. When I declined the first package, it took about an hour before I was called back to sign papers. After the purchase I found add-ons I had not agreed to and cancelled two in writing in September 2026 — a $915 GAP waiver and an $839 oil-change program, with refunds to go to my loan. Since then I have received no written confirmation that either cancellation is actually in process, and my follow-ups have gone unanswered. I am still paying interest on $1,754 in add-ons I cancelled over ... Read More

Full review text opened.

Google - Oct 26, 2026

I bought my car at Cavender Cadillac and the finance office pushed multiple upsell packages on me. When I declined the first package, it took about an hour before I was called back to sign papers. After the purchase I found add-ons I had not agreed to and cancelled two in writing in September 2026 — a $915 GAP waiver and an $839 oil-change program, with refunds to go to my loan. Since then I have received no written confirmation that either cancellation is actually in process, and my follow-ups have gone unanswered. I am still paying interest on $1,754 in add-ons I cancelled over a month ago. Buyers should read every line in finance and get any cancellation promise in writing before leaving.

When I made appointment, I was quoted one price. Once I arrived at dealership, the service rep tried to tell me it was more and thar I had been misquoted. I then went online and found a coupon and he still tried to tell me it wasnt applicable (stated it was only for Nissans and not for Infiniti cars. I had to argue that website did not state it was only for specific makes. He finally agreed to honor it, but had I not been adamant, I would have been overcharged. Simple oil change took 2 hours, even with appointment. At ... Read More

Full review text opened.

DealerRater - Oct 26, 2026

When I made appointment, I was quoted one price. Once I arrived at dealership, the service rep tried to tell me it was more and thar I had been misquoted. I then went online and found a coupon and he still tried to tell me it wasnt applicable (stated it was only for Nissans and not for Infiniti cars. I had to argue that website did not state it was only for specific makes. He finally agreed to honor it, but had I not been adamant, I would have been overcharged. Simple oil change took 2 hours, even with appointment. At some point I went to ask how much longer, and realized my car was already sitting there ready. He stated he still needed to finish paperwork, which would be another 15 minutes. Delay felt intentional since I had argued with him about price.

Read at DealerRater

Truly happy knowing I have a team that can take care of my F150 King Ranch. Ford Cavender Grande is a trustworthy and reliable dealership here in San Antonio. If you are local or close by San Antonio, you should stop by there. With Mr. Ogletree as the General Manager. He has a phenomenal team surrounding him. Many managers in sales, finance, accessories and services like Krista Tiller, Pete Garza, Sam Gonzalez and Kaitlyn Egdorf. As I can say from my experience. Ford Cavender is the best choice I’ve made. Having a reliable and affordable vehicle that meets all ... Read More

Full review text opened.

Google - Oct 28, 2026

Truly happy knowing I have a team that can take care of my F150 King Ranch. Ford Cavender Grande is a trustworthy and reliable dealership here in San Antonio. If you are local or close by San Antonio, you should stop by there. With Mr. Ogletree as the General Manager. He has a phenomenal team surrounding him. Many managers in sales, finance, accessories and services like Krista Tiller, Pete Garza, Sam Gonzalez and Kaitlyn Egdorf. As I can say from my experience. Ford Cavender is the best choice I’ve made. Having a reliable and affordable vehicle that meets all my needs. As well, importantly having a team that I can call and rely on that can always take care of me in any way possible. Customer service- 5/5 Transparency - 5/5 Service quality - 5/5 Overall trust - 5/5 Need a car that best suits you like I did. Give Krista a call, and she will take care of you with any vehicle.

$55,000 Spent. No Vehicle. No Answers. No Accountability. What should have been an exciting $55,000 vehicle purchase has turned into an absolute nightmare. After looking at approximately eight vehicles at other dealerships, we finally found the one we wanted here. We drove over an hour and a half to purchase it, only to discover serious electrical issues almost immediately after bringing it home. This isn’t just a radio problem. ALL audio, including important vehicle alerts and warning sounds, cuts in and out. We’ve also experienced random flashing lights, raising serious concerns about the vehicle’s electrical system and safety. The ... Read More

Full review text opened.

Google - Oct 27, 2026

$55,000 Spent. No Vehicle. No Answers. No Accountability. What should have been an exciting $55,000 vehicle purchase has turned into an absolute nightmare. After looking at approximately eight vehicles at other dealerships, we finally found the one we wanted here. We drove over an hour and a half to purchase it, only to discover serious electrical issues almost immediately after bringing it home. This isn’t just a radio problem. ALL audio, including important vehicle alerts and warning sounds, cuts in and out. We’ve also experienced random flashing lights, raising serious concerns about the vehicle’s electrical system and safety. The dealership has now had our vehicle for almost THREE WEEKS. No fix. No explanation. No estimated completion date. What’s even more unacceptable is the complete lack of communication. EVERY update we’ve received has been because WE had to call THEM. Not once have they proactively reached out with meaningful information. Their response? Essentially, “We have no updates.” They offered a loaner vehicle, but because we live over 90 minutes away, we requested that they bring it to us. That request has been ignored, leaving us without our newly purchased vehicle or meaningful transportation assistance. We spent $55,000, and the moment something went wrong, it felt like we stopped mattering. I also seriously question whether these issues existed before the sale. I can’t say the dealership knew about them, but the fact that they appeared almost immediately after purchase certainly raises questions. To the general manager and ownership: How is it acceptable for a customer to spend $55,000, go nearly three weeks without their vehicle, receive no proactive updates, and have to repeatedly chase your dealership for answers? Who is actually taking responsibility for making this right? Anyone can provide great customer service when they’re trying to make a sale. The real test is how you treat customers AFTER you’ve taken their money. This dealership has failed that test miserably. BUYERS BEWARE. Based on our experience, I cannot recommend this dealership. $55,000 later, and all we have to show for it is frustration, inconvenience, and regret.

Very courteous and attentive to my concerns. Caitlyn was professional throughout the entire service and will definitely recommend!

(Translated by Google) They are very kind and explain everything about the cars step by step. Mr. Joel was very kind and explained the cars very well, and Mr. Manuel explained the paperwork I had to sign and all the numbers for the total cost of the cars even better. I had no trouble understanding all the figures. Thank you so much for everything, and I highly recommend both gentlemen, Joel and Manuel. They made me feel like family. 100% (Original) Son muy amables y explican paso a paso todo de los carros el señor Joel muy amable y nos ... Read More

Full review text opened.

Google - Oct 27, 2026

(Translated by Google) They are very kind and explain everything about the cars step by step. Mr. Joel was very kind and explained the cars very well, and Mr. Manuel explained the paperwork I had to sign and all the numbers for the total cost of the cars even better. I had no trouble understanding all the figures. Thank you so much for everything, and I highly recommend both gentlemen, Joel and Manuel. They made me feel like family. 100% (Original) Son muy amables y explican paso a paso todo de los carros el señor Joel muy amable y nos explicó muy bien de los carros y el señor Manuel nos explicó mucho mejor de los papeles que tenía que firmar y todo sobre los números del total de los carros y no batallé para entender todos los números que salieron. Mil Gracias por todo y mil veces los recomiendo a los dos señores, Joel y Manuel me isieron sentir como en familia 100%

Jacob (salesman) and Emanuel (finance) were excellent and made the process quick and easy! Was in and out of the dealership in about 3 hours for a vehicle trade in and new truck purchase.

Good people

Everyone I spoke to was helpful, kind, professional and knowledgeable. I love to be able to go somewhere, especially a dealership and feel like I'm a person/ more then just a $$$. There were a few i had the privilege to speak withfor service and yo purchase a vehicle. thanks for your help in this awesome facility/ dealership!

Read at DealerRater

The advisor and personnel did an excellent job at diagnosing my car problems and gave me recommendations on what I needed to get done. They were very fair and honest.

Read at DealerRater

I bought my car at Cavender Cadillac and the finance office pushed multiple upsell packages on me. When I declined the first package, it took about an hour before I was called back to sign papers. After the purchase I found add-ons I had not agreed to and cancelled two in writing in September 2026 — a $915 GAP waiver and an $839 oil-change program, with refunds to go to my loan. Since then I have received no written confirmation that either cancellation is actually in process, and my follow-ups have gone unanswered. I am still paying interest on $1,754 in add-ons I cancelled over ... Read More

Full review text opened.

Google - Oct 26, 2026

I bought my car at Cavender Cadillac and the finance office pushed multiple upsell packages on me. When I declined the first package, it took about an hour before I was called back to sign papers. After the purchase I found add-ons I had not agreed to and cancelled two in writing in September 2026 — a $915 GAP waiver and an $839 oil-change program, with refunds to go to my loan. Since then I have received no written confirmation that either cancellation is actually in process, and my follow-ups have gone unanswered. I am still paying interest on $1,754 in add-ons I cancelled over a month ago. Buyers should read every line in finance and get any cancellation promise in writing before leaving.

When I made appointment, I was quoted one price. Once I arrived at dealership, the service rep tried to tell me it was more and thar I had been misquoted. I then went online and found a coupon and he still tried to tell me it wasnt applicable (stated it was only for Nissans and not for Infiniti cars. I had to argue that website did not state it was only for specific makes. He finally agreed to honor it, but had I not been adamant, I would have been overcharged. Simple oil change took 2 hours, even with appointment. At ... Read More

Full review text opened.

DealerRater - Oct 26, 2026

When I made appointment, I was quoted one price. Once I arrived at dealership, the service rep tried to tell me it was more and thar I had been misquoted. I then went online and found a coupon and he still tried to tell me it wasnt applicable (stated it was only for Nissans and not for Infiniti cars. I had to argue that website did not state it was only for specific makes. He finally agreed to honor it, but had I not been adamant, I would have been overcharged. Simple oil change took 2 hours, even with appointment. At some point I went to ask how much longer, and realized my car was already sitting there ready. He stated he still needed to finish paperwork, which would be another 15 minutes. Delay felt intentional since I had argued with him about price.

Read at DealerRater