Very awesome experience and really fast so we can get home early!!

I bought a vehicle from here back in April/May, paid in full. The customer service was outstanding, and they really helped me get the best deal, also had an extended warranty added on. I called this summer, because I still hadn't received the title, or information about the warranty. I was told to wait a little longer. So I called October 26 time got away from me, and I was put through to the finance department, no answer, so left a message. No call back, so I called again on October 31. No answer and left a voicemail. Have yet ... Read More

Full review text opened.

Google - Nov 1, 2026

I bought a vehicle from here back in April/May, paid in full. The customer service was outstanding, and they really helped me get the best deal, also had an extended warranty added on. I called this summer, because I still hadn't received the title, or information about the warranty. I was told to wait a little longer. So I called October 26 time got away from me, and I was put through to the finance department, no answer, so left a message. No call back, so I called again on October 31. No answer and left a voicemail. Have yet to receive a call back.

I had a great experience purchasing my new Ford Expedition Max Platinum! My salesman was professional, friendly, and helpful throughout the entire process. He made the buying experience smooth and took the time to answer my questions. I really appreciate his patience and assistance in helping me get into my new vehicle. Thank you for the great customer service! I would definitely recommend him to anyone looking to purchase a vehicle!

I've purchased several vehicles from various dealerships and I would say after I made my decision to buy, Cavender streamlined the whole process and i felt like I was valued as a customer instead of just another sale. Thanks to my sales rep Christian and all the staff I came in contact with for the assistance with everything.

Not good, the price and the advertising is misleading. Now I have to submit formal rescinding request for the contract.

Brian was awesome. Worked hard answering my endless questions and really came through in making sure I was in the model I wanted and at a payment I could afford.

Terrible customer service is on par for Cavendar dealerships! We walked the parking lot for 15 minutes and not one salesperson came to assist us. So we proceeded to walk inside, they were all watching television on the couch and not one got up to even speak. After a weird 5 minutes of standing there, someone asked did we need something? Wow, what a great way to speak and let us know you didn’t want our business. This place deserves a negative rating if I could give them one. Again I say, this was very on par with the service expected ... Read More

Full review text opened.

Google - Nov 1, 2026

Terrible customer service is on par for Cavendar dealerships! We walked the parking lot for 15 minutes and not one salesperson came to assist us. So we proceeded to walk inside, they were all watching television on the couch and not one got up to even speak. After a weird 5 minutes of standing there, someone asked did we need something? Wow, what a great way to speak and let us know you didn’t want our business. This place deserves a negative rating if I could give them one. Again I say, this was very on par with the service expected from a Cavendar dealership…Horrible customer service, lazy salespeople, rude, bad business practices. Please shop online…

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be ... Read More

Full review text opened.

Google - Oct 31, 2026

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be asked to return another day. I even expressed my frustrations to the sales staff in writing BEFORE completing my purchase. I explained that I felt overwhelmed by the inconsistencies and simply wanted to feel comfortable, confident, and valued as a customer. Despite everything, I decided to move forward with purchasing my second Bronco from this dealership. Unfortunately, the lack of communication continued AFTER the sale. I was not provided copies of my purchase or financing documents when signing. I had to personally reach out to request them, and although I was told they would be emailed, I still have not received them. I also had to follow up regarding the car wash membership and GAP-related information discussed during the purchase. Another concerning issue is that our salesperson told us she had previously taken the Bronco home and removed its top before we purchased it. She mentioned having unsealed the top and indicated this was why the vehicle had more favorable deals. We are now experiencing difficulty getting the top to close and seal properly. We have been advised to bring it back for inspection, which is another inconvenience after an already stressful purchasing process. My husband was also considering purchasing a new vehicle from this dealership, but after our experience, we are both hesitant to continue doing business here. What disappoints me most is that after purchasing TWO Broncos from Cavender Grande Ford, I genuinely feel like our business was only valued until the sale was completed. I understand that dealerships are busy, but communication, professionalism, transparency, and follow-through should not disappear once a customer signs the paperwork. I genuinely love my new Bronco, but this experience has taken away so much of the excitement. I am not writing this review to attack any individual employee. I am sharing my experience because I believe customers deserve to know what to expect, and I hope dealership management takes these concerns seriously. After purchasing two vehicles from oCavender Grande Ford, I expected better.

Randall. Has been the only service advisor who has shown respect in the 15 years of me buying cars from here. I usually prefer to drive across town to service my vehicle because the service here was always terrible no sense of urgency at all and even the people in the shop seem not to have a clue about issues with a vehicle. I am leaving a good survey this time just for this new advisor and I hope that things continue to improve with the service overall.

Read at DealerRater

Very awesome experience and really fast so we can get home early!!

I bought a vehicle from here back in April/May, paid in full. The customer service was outstanding, and they really helped me get the best deal, also had an extended warranty added on. I called this summer, because I still hadn't received the title, or information about the warranty. I was told to wait a little longer. So I called October 26 time got away from me, and I was put through to the finance department, no answer, so left a message. No call back, so I called again on October 31. No answer and left a voicemail. Have yet ... Read More

Full review text opened.

Google - Nov 1, 2026

I bought a vehicle from here back in April/May, paid in full. The customer service was outstanding, and they really helped me get the best deal, also had an extended warranty added on. I called this summer, because I still hadn't received the title, or information about the warranty. I was told to wait a little longer. So I called October 26 time got away from me, and I was put through to the finance department, no answer, so left a message. No call back, so I called again on October 31. No answer and left a voicemail. Have yet to receive a call back.

I had a great experience purchasing my new Ford Expedition Max Platinum! My salesman was professional, friendly, and helpful throughout the entire process. He made the buying experience smooth and took the time to answer my questions. I really appreciate his patience and assistance in helping me get into my new vehicle. Thank you for the great customer service! I would definitely recommend him to anyone looking to purchase a vehicle!

I've purchased several vehicles from various dealerships and I would say after I made my decision to buy, Cavender streamlined the whole process and i felt like I was valued as a customer instead of just another sale. Thanks to my sales rep Christian and all the staff I came in contact with for the assistance with everything.

Not good, the price and the advertising is misleading. Now I have to submit formal rescinding request for the contract.

Brian was awesome. Worked hard answering my endless questions and really came through in making sure I was in the model I wanted and at a payment I could afford.

Terrible customer service is on par for Cavendar dealerships! We walked the parking lot for 15 minutes and not one salesperson came to assist us. So we proceeded to walk inside, they were all watching television on the couch and not one got up to even speak. After a weird 5 minutes of standing there, someone asked did we need something? Wow, what a great way to speak and let us know you didn’t want our business. This place deserves a negative rating if I could give them one. Again I say, this was very on par with the service expected ... Read More

Full review text opened.

Google - Nov 1, 2026

Terrible customer service is on par for Cavendar dealerships! We walked the parking lot for 15 minutes and not one salesperson came to assist us. So we proceeded to walk inside, they were all watching television on the couch and not one got up to even speak. After a weird 5 minutes of standing there, someone asked did we need something? Wow, what a great way to speak and let us know you didn’t want our business. This place deserves a negative rating if I could give them one. Again I say, this was very on par with the service expected from a Cavendar dealership…Horrible customer service, lazy salespeople, rude, bad business practices. Please shop online…

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be ... Read More

Full review text opened.

Google - Oct 31, 2026

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be asked to return another day. I even expressed my frustrations to the sales staff in writing BEFORE completing my purchase. I explained that I felt overwhelmed by the inconsistencies and simply wanted to feel comfortable, confident, and valued as a customer. Despite everything, I decided to move forward with purchasing my second Bronco from this dealership. Unfortunately, the lack of communication continued AFTER the sale. I was not provided copies of my purchase or financing documents when signing. I had to personally reach out to request them, and although I was told they would be emailed, I still have not received them. I also had to follow up regarding the car wash membership and GAP-related information discussed during the purchase. Another concerning issue is that our salesperson told us she had previously taken the Bronco home and removed its top before we purchased it. She mentioned having unsealed the top and indicated this was why the vehicle had more favorable deals. We are now experiencing difficulty getting the top to close and seal properly. We have been advised to bring it back for inspection, which is another inconvenience after an already stressful purchasing process. My husband was also considering purchasing a new vehicle from this dealership, but after our experience, we are both hesitant to continue doing business here. What disappoints me most is that after purchasing TWO Broncos from Cavender Grande Ford, I genuinely feel like our business was only valued until the sale was completed. I understand that dealerships are busy, but communication, professionalism, transparency, and follow-through should not disappear once a customer signs the paperwork. I genuinely love my new Bronco, but this experience has taken away so much of the excitement. I am not writing this review to attack any individual employee. I am sharing my experience because I believe customers deserve to know what to expect, and I hope dealership management takes these concerns seriously. After purchasing two vehicles from oCavender Grande Ford, I expected better.

Randall. Has been the only service advisor who has shown respect in the 15 years of me buying cars from here. I usually prefer to drive across town to service my vehicle because the service here was always terrible no sense of urgency at all and even the people in the shop seem not to have a clue about issues with a vehicle. I am leaving a good survey this time just for this new advisor and I hope that things continue to improve with the service overall.

Read at DealerRater

Very awesome experience and really fast so we can get home early!!

I bought a vehicle from here back in April/May, paid in full. The customer service was outstanding, and they really helped me get the best deal, also had an extended warranty added on. I called this summer, because I still hadn't received the title, or information about the warranty. I was told to wait a little longer. So I called October 26 time got away from me, and I was put through to the finance department, no answer, so left a message. No call back, so I called again on October 31. No answer and left a voicemail. Have yet ... Read More

Full review text opened.

Google - Nov 1, 2026

I bought a vehicle from here back in April/May, paid in full. The customer service was outstanding, and they really helped me get the best deal, also had an extended warranty added on. I called this summer, because I still hadn't received the title, or information about the warranty. I was told to wait a little longer. So I called October 26 time got away from me, and I was put through to the finance department, no answer, so left a message. No call back, so I called again on October 31. No answer and left a voicemail. Have yet to receive a call back.

I had a great experience purchasing my new Ford Expedition Max Platinum! My salesman was professional, friendly, and helpful throughout the entire process. He made the buying experience smooth and took the time to answer my questions. I really appreciate his patience and assistance in helping me get into my new vehicle. Thank you for the great customer service! I would definitely recommend him to anyone looking to purchase a vehicle!

I've purchased several vehicles from various dealerships and I would say after I made my decision to buy, Cavender streamlined the whole process and i felt like I was valued as a customer instead of just another sale. Thanks to my sales rep Christian and all the staff I came in contact with for the assistance with everything.

Not good, the price and the advertising is misleading. Now I have to submit formal rescinding request for the contract.

Brian was awesome. Worked hard answering my endless questions and really came through in making sure I was in the model I wanted and at a payment I could afford.

Terrible customer service is on par for Cavendar dealerships! We walked the parking lot for 15 minutes and not one salesperson came to assist us. So we proceeded to walk inside, they were all watching television on the couch and not one got up to even speak. After a weird 5 minutes of standing there, someone asked did we need something? Wow, what a great way to speak and let us know you didn’t want our business. This place deserves a negative rating if I could give them one. Again I say, this was very on par with the service expected ... Read More

Full review text opened.

Google - Nov 1, 2026

Terrible customer service is on par for Cavendar dealerships! We walked the parking lot for 15 minutes and not one salesperson came to assist us. So we proceeded to walk inside, they were all watching television on the couch and not one got up to even speak. After a weird 5 minutes of standing there, someone asked did we need something? Wow, what a great way to speak and let us know you didn’t want our business. This place deserves a negative rating if I could give them one. Again I say, this was very on par with the service expected from a Cavendar dealership…Horrible customer service, lazy salespeople, rude, bad business practices. Please shop online…

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be ... Read More

Full review text opened.

Google - Oct 31, 2026

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be asked to return another day. I even expressed my frustrations to the sales staff in writing BEFORE completing my purchase. I explained that I felt overwhelmed by the inconsistencies and simply wanted to feel comfortable, confident, and valued as a customer. Despite everything, I decided to move forward with purchasing my second Bronco from this dealership. Unfortunately, the lack of communication continued AFTER the sale. I was not provided copies of my purchase or financing documents when signing. I had to personally reach out to request them, and although I was told they would be emailed, I still have not received them. I also had to follow up regarding the car wash membership and GAP-related information discussed during the purchase. Another concerning issue is that our salesperson told us she had previously taken the Bronco home and removed its top before we purchased it. She mentioned having unsealed the top and indicated this was why the vehicle had more favorable deals. We are now experiencing difficulty getting the top to close and seal properly. We have been advised to bring it back for inspection, which is another inconvenience after an already stressful purchasing process. My husband was also considering purchasing a new vehicle from this dealership, but after our experience, we are both hesitant to continue doing business here. What disappoints me most is that after purchasing TWO Broncos from Cavender Grande Ford, I genuinely feel like our business was only valued until the sale was completed. I understand that dealerships are busy, but communication, professionalism, transparency, and follow-through should not disappear once a customer signs the paperwork. I genuinely love my new Bronco, but this experience has taken away so much of the excitement. I am not writing this review to attack any individual employee. I am sharing my experience because I believe customers deserve to know what to expect, and I hope dealership management takes these concerns seriously. After purchasing two vehicles from oCavender Grande Ford, I expected better.

Randall. Has been the only service advisor who has shown respect in the 15 years of me buying cars from here. I usually prefer to drive across town to service my vehicle because the service here was always terrible no sense of urgency at all and even the people in the shop seem not to have a clue about issues with a vehicle. I am leaving a good survey this time just for this new advisor and I hope that things continue to improve with the service overall.

Read at DealerRater

Very awesome experience and really fast so we can get home early!!

I bought a vehicle from here back in April/May, paid in full. The customer service was outstanding, and they really helped me get the best deal, also had an extended warranty added on. I called this summer, because I still hadn't received the title, or information about the warranty. I was told to wait a little longer. So I called October 26 time got away from me, and I was put through to the finance department, no answer, so left a message. No call back, so I called again on October 31. No answer and left a voicemail. Have yet ... Read More

Full review text opened.

Google - Nov 1, 2026

I bought a vehicle from here back in April/May, paid in full. The customer service was outstanding, and they really helped me get the best deal, also had an extended warranty added on. I called this summer, because I still hadn't received the title, or information about the warranty. I was told to wait a little longer. So I called October 26 time got away from me, and I was put through to the finance department, no answer, so left a message. No call back, so I called again on October 31. No answer and left a voicemail. Have yet to receive a call back.

I had a great experience purchasing my new Ford Expedition Max Platinum! My salesman was professional, friendly, and helpful throughout the entire process. He made the buying experience smooth and took the time to answer my questions. I really appreciate his patience and assistance in helping me get into my new vehicle. Thank you for the great customer service! I would definitely recommend him to anyone looking to purchase a vehicle!

I've purchased several vehicles from various dealerships and I would say after I made my decision to buy, Cavender streamlined the whole process and i felt like I was valued as a customer instead of just another sale. Thanks to my sales rep Christian and all the staff I came in contact with for the assistance with everything.

Not good, the price and the advertising is misleading. Now I have to submit formal rescinding request for the contract.

Brian was awesome. Worked hard answering my endless questions and really came through in making sure I was in the model I wanted and at a payment I could afford.

Terrible customer service is on par for Cavendar dealerships! We walked the parking lot for 15 minutes and not one salesperson came to assist us. So we proceeded to walk inside, they were all watching television on the couch and not one got up to even speak. After a weird 5 minutes of standing there, someone asked did we need something? Wow, what a great way to speak and let us know you didn’t want our business. This place deserves a negative rating if I could give them one. Again I say, this was very on par with the service expected ... Read More

Full review text opened.

Google - Nov 1, 2026

Terrible customer service is on par for Cavendar dealerships! We walked the parking lot for 15 minutes and not one salesperson came to assist us. So we proceeded to walk inside, they were all watching television on the couch and not one got up to even speak. After a weird 5 minutes of standing there, someone asked did we need something? Wow, what a great way to speak and let us know you didn’t want our business. This place deserves a negative rating if I could give them one. Again I say, this was very on par with the service expected from a Cavendar dealership…Horrible customer service, lazy salespeople, rude, bad business practices. Please shop online…

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be ... Read More

Full review text opened.

Google - Oct 31, 2026

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be asked to return another day. I even expressed my frustrations to the sales staff in writing BEFORE completing my purchase. I explained that I felt overwhelmed by the inconsistencies and simply wanted to feel comfortable, confident, and valued as a customer. Despite everything, I decided to move forward with purchasing my second Bronco from this dealership. Unfortunately, the lack of communication continued AFTER the sale. I was not provided copies of my purchase or financing documents when signing. I had to personally reach out to request them, and although I was told they would be emailed, I still have not received them. I also had to follow up regarding the car wash membership and GAP-related information discussed during the purchase. Another concerning issue is that our salesperson told us she had previously taken the Bronco home and removed its top before we purchased it. She mentioned having unsealed the top and indicated this was why the vehicle had more favorable deals. We are now experiencing difficulty getting the top to close and seal properly. We have been advised to bring it back for inspection, which is another inconvenience after an already stressful purchasing process. My husband was also considering purchasing a new vehicle from this dealership, but after our experience, we are both hesitant to continue doing business here. What disappoints me most is that after purchasing TWO Broncos from Cavender Grande Ford, I genuinely feel like our business was only valued until the sale was completed. I understand that dealerships are busy, but communication, professionalism, transparency, and follow-through should not disappear once a customer signs the paperwork. I genuinely love my new Bronco, but this experience has taken away so much of the excitement. I am not writing this review to attack any individual employee. I am sharing my experience because I believe customers deserve to know what to expect, and I hope dealership management takes these concerns seriously. After purchasing two vehicles from oCavender Grande Ford, I expected better.

Randall. Has been the only service advisor who has shown respect in the 15 years of me buying cars from here. I usually prefer to drive across town to service my vehicle because the service here was always terrible no sense of urgency at all and even the people in the shop seem not to have a clue about issues with a vehicle. I am leaving a good survey this time just for this new advisor and I hope that things continue to improve with the service overall.

Read at DealerRater

Very awesome experience and really fast so we can get home early!!

I bought a vehicle from here back in April/May, paid in full. The customer service was outstanding, and they really helped me get the best deal, also had an extended warranty added on. I called this summer, because I still hadn't received the title, or information about the warranty. I was told to wait a little longer. So I called October 26 time got away from me, and I was put through to the finance department, no answer, so left a message. No call back, so I called again on October 31. No answer and left a voicemail. Have yet ... Read More

Full review text opened.

Google - Nov 1, 2026

I bought a vehicle from here back in April/May, paid in full. The customer service was outstanding, and they really helped me get the best deal, also had an extended warranty added on. I called this summer, because I still hadn't received the title, or information about the warranty. I was told to wait a little longer. So I called October 26 time got away from me, and I was put through to the finance department, no answer, so left a message. No call back, so I called again on October 31. No answer and left a voicemail. Have yet to receive a call back.

I had a great experience purchasing my new Ford Expedition Max Platinum! My salesman was professional, friendly, and helpful throughout the entire process. He made the buying experience smooth and took the time to answer my questions. I really appreciate his patience and assistance in helping me get into my new vehicle. Thank you for the great customer service! I would definitely recommend him to anyone looking to purchase a vehicle!

I've purchased several vehicles from various dealerships and I would say after I made my decision to buy, Cavender streamlined the whole process and i felt like I was valued as a customer instead of just another sale. Thanks to my sales rep Christian and all the staff I came in contact with for the assistance with everything.

Not good, the price and the advertising is misleading. Now I have to submit formal rescinding request for the contract.

Brian was awesome. Worked hard answering my endless questions and really came through in making sure I was in the model I wanted and at a payment I could afford.

Terrible customer service is on par for Cavendar dealerships! We walked the parking lot for 15 minutes and not one salesperson came to assist us. So we proceeded to walk inside, they were all watching television on the couch and not one got up to even speak. After a weird 5 minutes of standing there, someone asked did we need something? Wow, what a great way to speak and let us know you didn’t want our business. This place deserves a negative rating if I could give them one. Again I say, this was very on par with the service expected ... Read More

Full review text opened.

Google - Nov 1, 2026

Terrible customer service is on par for Cavendar dealerships! We walked the parking lot for 15 minutes and not one salesperson came to assist us. So we proceeded to walk inside, they were all watching television on the couch and not one got up to even speak. After a weird 5 minutes of standing there, someone asked did we need something? Wow, what a great way to speak and let us know you didn’t want our business. This place deserves a negative rating if I could give them one. Again I say, this was very on par with the service expected from a Cavendar dealership…Horrible customer service, lazy salespeople, rude, bad business practices. Please shop online…

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be ... Read More

Full review text opened.

Google - Oct 31, 2026

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be asked to return another day. I even expressed my frustrations to the sales staff in writing BEFORE completing my purchase. I explained that I felt overwhelmed by the inconsistencies and simply wanted to feel comfortable, confident, and valued as a customer. Despite everything, I decided to move forward with purchasing my second Bronco from this dealership. Unfortunately, the lack of communication continued AFTER the sale. I was not provided copies of my purchase or financing documents when signing. I had to personally reach out to request them, and although I was told they would be emailed, I still have not received them. I also had to follow up regarding the car wash membership and GAP-related information discussed during the purchase. Another concerning issue is that our salesperson told us she had previously taken the Bronco home and removed its top before we purchased it. She mentioned having unsealed the top and indicated this was why the vehicle had more favorable deals. We are now experiencing difficulty getting the top to close and seal properly. We have been advised to bring it back for inspection, which is another inconvenience after an already stressful purchasing process. My husband was also considering purchasing a new vehicle from this dealership, but after our experience, we are both hesitant to continue doing business here. What disappoints me most is that after purchasing TWO Broncos from Cavender Grande Ford, I genuinely feel like our business was only valued until the sale was completed. I understand that dealerships are busy, but communication, professionalism, transparency, and follow-through should not disappear once a customer signs the paperwork. I genuinely love my new Bronco, but this experience has taken away so much of the excitement. I am not writing this review to attack any individual employee. I am sharing my experience because I believe customers deserve to know what to expect, and I hope dealership management takes these concerns seriously. After purchasing two vehicles from oCavender Grande Ford, I expected better.

Randall. Has been the only service advisor who has shown respect in the 15 years of me buying cars from here. I usually prefer to drive across town to service my vehicle because the service here was always terrible no sense of urgency at all and even the people in the shop seem not to have a clue about issues with a vehicle. I am leaving a good survey this time just for this new advisor and I hope that things continue to improve with the service overall.

Read at DealerRater

Very awesome experience and really fast so we can get home early!!

I bought a vehicle from here back in April/May, paid in full. The customer service was outstanding, and they really helped me get the best deal, also had an extended warranty added on. I called this summer, because I still hadn't received the title, or information about the warranty. I was told to wait a little longer. So I called October 26 time got away from me, and I was put through to the finance department, no answer, so left a message. No call back, so I called again on October 31. No answer and left a voicemail. Have yet ... Read More

Full review text opened.

Google - Nov 1, 2026

I bought a vehicle from here back in April/May, paid in full. The customer service was outstanding, and they really helped me get the best deal, also had an extended warranty added on. I called this summer, because I still hadn't received the title, or information about the warranty. I was told to wait a little longer. So I called October 26 time got away from me, and I was put through to the finance department, no answer, so left a message. No call back, so I called again on October 31. No answer and left a voicemail. Have yet to receive a call back.

I had a great experience purchasing my new Ford Expedition Max Platinum! My salesman was professional, friendly, and helpful throughout the entire process. He made the buying experience smooth and took the time to answer my questions. I really appreciate his patience and assistance in helping me get into my new vehicle. Thank you for the great customer service! I would definitely recommend him to anyone looking to purchase a vehicle!

I've purchased several vehicles from various dealerships and I would say after I made my decision to buy, Cavender streamlined the whole process and i felt like I was valued as a customer instead of just another sale. Thanks to my sales rep Christian and all the staff I came in contact with for the assistance with everything.

Not good, the price and the advertising is misleading. Now I have to submit formal rescinding request for the contract.

Brian was awesome. Worked hard answering my endless questions and really came through in making sure I was in the model I wanted and at a payment I could afford.

Terrible customer service is on par for Cavendar dealerships! We walked the parking lot for 15 minutes and not one salesperson came to assist us. So we proceeded to walk inside, they were all watching television on the couch and not one got up to even speak. After a weird 5 minutes of standing there, someone asked did we need something? Wow, what a great way to speak and let us know you didn’t want our business. This place deserves a negative rating if I could give them one. Again I say, this was very on par with the service expected ... Read More

Full review text opened.

Google - Nov 1, 2026

Terrible customer service is on par for Cavendar dealerships! We walked the parking lot for 15 minutes and not one salesperson came to assist us. So we proceeded to walk inside, they were all watching television on the couch and not one got up to even speak. After a weird 5 minutes of standing there, someone asked did we need something? Wow, what a great way to speak and let us know you didn’t want our business. This place deserves a negative rating if I could give them one. Again I say, this was very on par with the service expected from a Cavendar dealership…Horrible customer service, lazy salespeople, rude, bad business practices. Please shop online…

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be ... Read More

Full review text opened.

Google - Oct 31, 2026

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be asked to return another day. I even expressed my frustrations to the sales staff in writing BEFORE completing my purchase. I explained that I felt overwhelmed by the inconsistencies and simply wanted to feel comfortable, confident, and valued as a customer. Despite everything, I decided to move forward with purchasing my second Bronco from this dealership. Unfortunately, the lack of communication continued AFTER the sale. I was not provided copies of my purchase or financing documents when signing. I had to personally reach out to request them, and although I was told they would be emailed, I still have not received them. I also had to follow up regarding the car wash membership and GAP-related information discussed during the purchase. Another concerning issue is that our salesperson told us she had previously taken the Bronco home and removed its top before we purchased it. She mentioned having unsealed the top and indicated this was why the vehicle had more favorable deals. We are now experiencing difficulty getting the top to close and seal properly. We have been advised to bring it back for inspection, which is another inconvenience after an already stressful purchasing process. My husband was also considering purchasing a new vehicle from this dealership, but after our experience, we are both hesitant to continue doing business here. What disappoints me most is that after purchasing TWO Broncos from Cavender Grande Ford, I genuinely feel like our business was only valued until the sale was completed. I understand that dealerships are busy, but communication, professionalism, transparency, and follow-through should not disappear once a customer signs the paperwork. I genuinely love my new Bronco, but this experience has taken away so much of the excitement. I am not writing this review to attack any individual employee. I am sharing my experience because I believe customers deserve to know what to expect, and I hope dealership management takes these concerns seriously. After purchasing two vehicles from oCavender Grande Ford, I expected better.

Randall. Has been the only service advisor who has shown respect in the 15 years of me buying cars from here. I usually prefer to drive across town to service my vehicle because the service here was always terrible no sense of urgency at all and even the people in the shop seem not to have a clue about issues with a vehicle. I am leaving a good survey this time just for this new advisor and I hope that things continue to improve with the service overall.

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Very awesome experience and really fast so we can get home early!!

I bought a vehicle from here back in April/May, paid in full. The customer service was outstanding, and they really helped me get the best deal, also had an extended warranty added on. I called this summer, because I still hadn't received the title, or information about the warranty. I was told to wait a little longer. So I called October 26 time got away from me, and I was put through to the finance department, no answer, so left a message. No call back, so I called again on October 31. No answer and left a voicemail. Have yet ... Read More

Full review text opened.

Google - Nov 1, 2026

I bought a vehicle from here back in April/May, paid in full. The customer service was outstanding, and they really helped me get the best deal, also had an extended warranty added on. I called this summer, because I still hadn't received the title, or information about the warranty. I was told to wait a little longer. So I called October 26 time got away from me, and I was put through to the finance department, no answer, so left a message. No call back, so I called again on October 31. No answer and left a voicemail. Have yet to receive a call back.

I had a great experience purchasing my new Ford Expedition Max Platinum! My salesman was professional, friendly, and helpful throughout the entire process. He made the buying experience smooth and took the time to answer my questions. I really appreciate his patience and assistance in helping me get into my new vehicle. Thank you for the great customer service! I would definitely recommend him to anyone looking to purchase a vehicle!

I've purchased several vehicles from various dealerships and I would say after I made my decision to buy, Cavender streamlined the whole process and i felt like I was valued as a customer instead of just another sale. Thanks to my sales rep Christian and all the staff I came in contact with for the assistance with everything.

Not good, the price and the advertising is misleading. Now I have to submit formal rescinding request for the contract.

Brian was awesome. Worked hard answering my endless questions and really came through in making sure I was in the model I wanted and at a payment I could afford.

Terrible customer service is on par for Cavendar dealerships! We walked the parking lot for 15 minutes and not one salesperson came to assist us. So we proceeded to walk inside, they were all watching television on the couch and not one got up to even speak. After a weird 5 minutes of standing there, someone asked did we need something? Wow, what a great way to speak and let us know you didn’t want our business. This place deserves a negative rating if I could give them one. Again I say, this was very on par with the service expected ... Read More

Full review text opened.

Google - Nov 1, 2026

Terrible customer service is on par for Cavendar dealerships! We walked the parking lot for 15 minutes and not one salesperson came to assist us. So we proceeded to walk inside, they were all watching television on the couch and not one got up to even speak. After a weird 5 minutes of standing there, someone asked did we need something? Wow, what a great way to speak and let us know you didn’t want our business. This place deserves a negative rating if I could give them one. Again I say, this was very on par with the service expected from a Cavendar dealership…Horrible customer service, lazy salespeople, rude, bad business practices. Please shop online…

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be ... Read More

Full review text opened.

Google - Oct 31, 2026

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be asked to return another day. I even expressed my frustrations to the sales staff in writing BEFORE completing my purchase. I explained that I felt overwhelmed by the inconsistencies and simply wanted to feel comfortable, confident, and valued as a customer. Despite everything, I decided to move forward with purchasing my second Bronco from this dealership. Unfortunately, the lack of communication continued AFTER the sale. I was not provided copies of my purchase or financing documents when signing. I had to personally reach out to request them, and although I was told they would be emailed, I still have not received them. I also had to follow up regarding the car wash membership and GAP-related information discussed during the purchase. Another concerning issue is that our salesperson told us she had previously taken the Bronco home and removed its top before we purchased it. She mentioned having unsealed the top and indicated this was why the vehicle had more favorable deals. We are now experiencing difficulty getting the top to close and seal properly. We have been advised to bring it back for inspection, which is another inconvenience after an already stressful purchasing process. My husband was also considering purchasing a new vehicle from this dealership, but after our experience, we are both hesitant to continue doing business here. What disappoints me most is that after purchasing TWO Broncos from Cavender Grande Ford, I genuinely feel like our business was only valued until the sale was completed. I understand that dealerships are busy, but communication, professionalism, transparency, and follow-through should not disappear once a customer signs the paperwork. I genuinely love my new Bronco, but this experience has taken away so much of the excitement. I am not writing this review to attack any individual employee. I am sharing my experience because I believe customers deserve to know what to expect, and I hope dealership management takes these concerns seriously. After purchasing two vehicles from oCavender Grande Ford, I expected better.

Randall. Has been the only service advisor who has shown respect in the 15 years of me buying cars from here. I usually prefer to drive across town to service my vehicle because the service here was always terrible no sense of urgency at all and even the people in the shop seem not to have a clue about issues with a vehicle. I am leaving a good survey this time just for this new advisor and I hope that things continue to improve with the service overall.

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