We purchased a vehicle from Cavender Ford. The whole experience was so easy. Thanks to Gustavo, Corey and Austin.

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be ... Read More

Full review text opened.

Google - Oct 31, 2026

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be asked to return another day. I even expressed my frustrations to the sales staff in writing BEFORE completing my purchase. I explained that I felt overwhelmed by the inconsistencies and simply wanted to feel comfortable, confident, and valued as a customer. Despite everything, I decided to move forward with purchasing my second Bronco from this dealership. Unfortunately, the lack of communication continued AFTER the sale. I was not provided copies of my purchase or financing documents when signing. I had to personally reach out to request them, and although I was told they would be emailed, I still have not received them. I also had to follow up regarding the car wash membership and GAP-related information discussed during the purchase. Another concerning issue is that our salesperson told us she had previously taken the Bronco home and removed its top before we purchased it. She mentioned having unsealed the top and indicated this was why the vehicle had more favorable deals. We are now experiencing difficulty getting the top to close and seal properly. We have been advised to bring it back for inspection, which is another inconvenience after an already stressful purchasing process. My husband was also considering purchasing a new vehicle from this dealership, but after our experience, we are both hesitant to continue doing business here. What disappoints me most is that after purchasing TWO Broncos from Cavender Grande Ford, I genuinely feel like our business was only valued until the sale was completed. I understand that dealerships are busy, but communication, professionalism, transparency, and follow-through should not disappear once a customer signs the paperwork. I genuinely love my new Bronco, but this experience has taken away so much of the excitement. I am not writing this review to attack any individual employee. I am sharing my experience because I believe customers deserve to know what to expect, and I hope dealership management takes these concerns seriously. After purchasing two vehicles from oCavender Grande Ford, I expected better.

Stellar Service Easy to do business with highly recommend.

Everything was great! Luke was great! We are from West Texas so most of the dealing was over the phone. He described everything as it was on the car. My husband is a retired salesman of many years and he did like Luke a lot. Jennifer got everything done. She explained the extended warranty. Great conversationalist! Delivery was great! The only thing I didn't like was the extended warranty was put on the deal before we agreed to it.

Great service. Friendly and on the ball. I went in for an oil change and got a recall taken take of that I didn’t know my car had. Wonderful experience and I would recommend them to all. Thank you guys!!

Randall. Has been the only service advisor who has shown respect in the 15 years of me buying cars from here. I usually prefer to drive across town to service my vehicle because the service here was always terrible no sense of urgency at all and even the people in the shop seem not to have a clue about issues with a vehicle. I am leaving a good survey this time just for this new advisor and I hope that things continue to improve with the service overall.

Read at DealerRater

Jim was very knowledgeable, professional and easy to work with. Service was quick. Thank you Jim!

Read at DealerRater

The dealership is always willing to work with you on the issue at hand. We had a check engine light appear while traveling out of town. That cut the trip short but with the parts on hand the truck we given back in three days.

Read at DealerRater

The interest rate was supposed to be 1.9% and it was not as well as have still not received any paperwork on the deal i don't even know who the financing was thru..

We purchased a vehicle from Cavender Ford. The whole experience was so easy. Thanks to Gustavo, Corey and Austin.

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be ... Read More

Full review text opened.

Google - Oct 31, 2026

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be asked to return another day. I even expressed my frustrations to the sales staff in writing BEFORE completing my purchase. I explained that I felt overwhelmed by the inconsistencies and simply wanted to feel comfortable, confident, and valued as a customer. Despite everything, I decided to move forward with purchasing my second Bronco from this dealership. Unfortunately, the lack of communication continued AFTER the sale. I was not provided copies of my purchase or financing documents when signing. I had to personally reach out to request them, and although I was told they would be emailed, I still have not received them. I also had to follow up regarding the car wash membership and GAP-related information discussed during the purchase. Another concerning issue is that our salesperson told us she had previously taken the Bronco home and removed its top before we purchased it. She mentioned having unsealed the top and indicated this was why the vehicle had more favorable deals. We are now experiencing difficulty getting the top to close and seal properly. We have been advised to bring it back for inspection, which is another inconvenience after an already stressful purchasing process. My husband was also considering purchasing a new vehicle from this dealership, but after our experience, we are both hesitant to continue doing business here. What disappoints me most is that after purchasing TWO Broncos from Cavender Grande Ford, I genuinely feel like our business was only valued until the sale was completed. I understand that dealerships are busy, but communication, professionalism, transparency, and follow-through should not disappear once a customer signs the paperwork. I genuinely love my new Bronco, but this experience has taken away so much of the excitement. I am not writing this review to attack any individual employee. I am sharing my experience because I believe customers deserve to know what to expect, and I hope dealership management takes these concerns seriously. After purchasing two vehicles from oCavender Grande Ford, I expected better.

Stellar Service Easy to do business with highly recommend.

Everything was great! Luke was great! We are from West Texas so most of the dealing was over the phone. He described everything as it was on the car. My husband is a retired salesman of many years and he did like Luke a lot. Jennifer got everything done. She explained the extended warranty. Great conversationalist! Delivery was great! The only thing I didn't like was the extended warranty was put on the deal before we agreed to it.

Great service. Friendly and on the ball. I went in for an oil change and got a recall taken take of that I didn’t know my car had. Wonderful experience and I would recommend them to all. Thank you guys!!

Randall. Has been the only service advisor who has shown respect in the 15 years of me buying cars from here. I usually prefer to drive across town to service my vehicle because the service here was always terrible no sense of urgency at all and even the people in the shop seem not to have a clue about issues with a vehicle. I am leaving a good survey this time just for this new advisor and I hope that things continue to improve with the service overall.

Read at DealerRater

Jim was very knowledgeable, professional and easy to work with. Service was quick. Thank you Jim!

Read at DealerRater

The dealership is always willing to work with you on the issue at hand. We had a check engine light appear while traveling out of town. That cut the trip short but with the parts on hand the truck we given back in three days.

Read at DealerRater

The interest rate was supposed to be 1.9% and it was not as well as have still not received any paperwork on the deal i don't even know who the financing was thru..

We purchased a vehicle from Cavender Ford. The whole experience was so easy. Thanks to Gustavo, Corey and Austin.

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be ... Read More

Full review text opened.

Google - Oct 31, 2026

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be asked to return another day. I even expressed my frustrations to the sales staff in writing BEFORE completing my purchase. I explained that I felt overwhelmed by the inconsistencies and simply wanted to feel comfortable, confident, and valued as a customer. Despite everything, I decided to move forward with purchasing my second Bronco from this dealership. Unfortunately, the lack of communication continued AFTER the sale. I was not provided copies of my purchase or financing documents when signing. I had to personally reach out to request them, and although I was told they would be emailed, I still have not received them. I also had to follow up regarding the car wash membership and GAP-related information discussed during the purchase. Another concerning issue is that our salesperson told us she had previously taken the Bronco home and removed its top before we purchased it. She mentioned having unsealed the top and indicated this was why the vehicle had more favorable deals. We are now experiencing difficulty getting the top to close and seal properly. We have been advised to bring it back for inspection, which is another inconvenience after an already stressful purchasing process. My husband was also considering purchasing a new vehicle from this dealership, but after our experience, we are both hesitant to continue doing business here. What disappoints me most is that after purchasing TWO Broncos from Cavender Grande Ford, I genuinely feel like our business was only valued until the sale was completed. I understand that dealerships are busy, but communication, professionalism, transparency, and follow-through should not disappear once a customer signs the paperwork. I genuinely love my new Bronco, but this experience has taken away so much of the excitement. I am not writing this review to attack any individual employee. I am sharing my experience because I believe customers deserve to know what to expect, and I hope dealership management takes these concerns seriously. After purchasing two vehicles from oCavender Grande Ford, I expected better.

Stellar Service Easy to do business with highly recommend.

Everything was great! Luke was great! We are from West Texas so most of the dealing was over the phone. He described everything as it was on the car. My husband is a retired salesman of many years and he did like Luke a lot. Jennifer got everything done. She explained the extended warranty. Great conversationalist! Delivery was great! The only thing I didn't like was the extended warranty was put on the deal before we agreed to it.

Great service. Friendly and on the ball. I went in for an oil change and got a recall taken take of that I didn’t know my car had. Wonderful experience and I would recommend them to all. Thank you guys!!

Randall. Has been the only service advisor who has shown respect in the 15 years of me buying cars from here. I usually prefer to drive across town to service my vehicle because the service here was always terrible no sense of urgency at all and even the people in the shop seem not to have a clue about issues with a vehicle. I am leaving a good survey this time just for this new advisor and I hope that things continue to improve with the service overall.

Read at DealerRater

Jim was very knowledgeable, professional and easy to work with. Service was quick. Thank you Jim!

Read at DealerRater

The dealership is always willing to work with you on the issue at hand. We had a check engine light appear while traveling out of town. That cut the trip short but with the parts on hand the truck we given back in three days.

Read at DealerRater

The interest rate was supposed to be 1.9% and it was not as well as have still not received any paperwork on the deal i don't even know who the financing was thru..

We purchased a vehicle from Cavender Ford. The whole experience was so easy. Thanks to Gustavo, Corey and Austin.

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be ... Read More

Full review text opened.

Google - Oct 31, 2026

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be asked to return another day. I even expressed my frustrations to the sales staff in writing BEFORE completing my purchase. I explained that I felt overwhelmed by the inconsistencies and simply wanted to feel comfortable, confident, and valued as a customer. Despite everything, I decided to move forward with purchasing my second Bronco from this dealership. Unfortunately, the lack of communication continued AFTER the sale. I was not provided copies of my purchase or financing documents when signing. I had to personally reach out to request them, and although I was told they would be emailed, I still have not received them. I also had to follow up regarding the car wash membership and GAP-related information discussed during the purchase. Another concerning issue is that our salesperson told us she had previously taken the Bronco home and removed its top before we purchased it. She mentioned having unsealed the top and indicated this was why the vehicle had more favorable deals. We are now experiencing difficulty getting the top to close and seal properly. We have been advised to bring it back for inspection, which is another inconvenience after an already stressful purchasing process. My husband was also considering purchasing a new vehicle from this dealership, but after our experience, we are both hesitant to continue doing business here. What disappoints me most is that after purchasing TWO Broncos from Cavender Grande Ford, I genuinely feel like our business was only valued until the sale was completed. I understand that dealerships are busy, but communication, professionalism, transparency, and follow-through should not disappear once a customer signs the paperwork. I genuinely love my new Bronco, but this experience has taken away so much of the excitement. I am not writing this review to attack any individual employee. I am sharing my experience because I believe customers deserve to know what to expect, and I hope dealership management takes these concerns seriously. After purchasing two vehicles from oCavender Grande Ford, I expected better.

Stellar Service Easy to do business with highly recommend.

Everything was great! Luke was great! We are from West Texas so most of the dealing was over the phone. He described everything as it was on the car. My husband is a retired salesman of many years and he did like Luke a lot. Jennifer got everything done. She explained the extended warranty. Great conversationalist! Delivery was great! The only thing I didn't like was the extended warranty was put on the deal before we agreed to it.

Great service. Friendly and on the ball. I went in for an oil change and got a recall taken take of that I didn’t know my car had. Wonderful experience and I would recommend them to all. Thank you guys!!

Randall. Has been the only service advisor who has shown respect in the 15 years of me buying cars from here. I usually prefer to drive across town to service my vehicle because the service here was always terrible no sense of urgency at all and even the people in the shop seem not to have a clue about issues with a vehicle. I am leaving a good survey this time just for this new advisor and I hope that things continue to improve with the service overall.

Read at DealerRater

Jim was very knowledgeable, professional and easy to work with. Service was quick. Thank you Jim!

Read at DealerRater

The dealership is always willing to work with you on the issue at hand. We had a check engine light appear while traveling out of town. That cut the trip short but with the parts on hand the truck we given back in three days.

Read at DealerRater

The interest rate was supposed to be 1.9% and it was not as well as have still not received any paperwork on the deal i don't even know who the financing was thru..

We purchased a vehicle from Cavender Ford. The whole experience was so easy. Thanks to Gustavo, Corey and Austin.

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be ... Read More

Full review text opened.

Google - Oct 31, 2026

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be asked to return another day. I even expressed my frustrations to the sales staff in writing BEFORE completing my purchase. I explained that I felt overwhelmed by the inconsistencies and simply wanted to feel comfortable, confident, and valued as a customer. Despite everything, I decided to move forward with purchasing my second Bronco from this dealership. Unfortunately, the lack of communication continued AFTER the sale. I was not provided copies of my purchase or financing documents when signing. I had to personally reach out to request them, and although I was told they would be emailed, I still have not received them. I also had to follow up regarding the car wash membership and GAP-related information discussed during the purchase. Another concerning issue is that our salesperson told us she had previously taken the Bronco home and removed its top before we purchased it. She mentioned having unsealed the top and indicated this was why the vehicle had more favorable deals. We are now experiencing difficulty getting the top to close and seal properly. We have been advised to bring it back for inspection, which is another inconvenience after an already stressful purchasing process. My husband was also considering purchasing a new vehicle from this dealership, but after our experience, we are both hesitant to continue doing business here. What disappoints me most is that after purchasing TWO Broncos from Cavender Grande Ford, I genuinely feel like our business was only valued until the sale was completed. I understand that dealerships are busy, but communication, professionalism, transparency, and follow-through should not disappear once a customer signs the paperwork. I genuinely love my new Bronco, but this experience has taken away so much of the excitement. I am not writing this review to attack any individual employee. I am sharing my experience because I believe customers deserve to know what to expect, and I hope dealership management takes these concerns seriously. After purchasing two vehicles from oCavender Grande Ford, I expected better.

Stellar Service Easy to do business with highly recommend.

Everything was great! Luke was great! We are from West Texas so most of the dealing was over the phone. He described everything as it was on the car. My husband is a retired salesman of many years and he did like Luke a lot. Jennifer got everything done. She explained the extended warranty. Great conversationalist! Delivery was great! The only thing I didn't like was the extended warranty was put on the deal before we agreed to it.

Great service. Friendly and on the ball. I went in for an oil change and got a recall taken take of that I didn’t know my car had. Wonderful experience and I would recommend them to all. Thank you guys!!

Randall. Has been the only service advisor who has shown respect in the 15 years of me buying cars from here. I usually prefer to drive across town to service my vehicle because the service here was always terrible no sense of urgency at all and even the people in the shop seem not to have a clue about issues with a vehicle. I am leaving a good survey this time just for this new advisor and I hope that things continue to improve with the service overall.

Read at DealerRater

Jim was very knowledgeable, professional and easy to work with. Service was quick. Thank you Jim!

Read at DealerRater

The dealership is always willing to work with you on the issue at hand. We had a check engine light appear while traveling out of town. That cut the trip short but with the parts on hand the truck we given back in three days.

Read at DealerRater

The interest rate was supposed to be 1.9% and it was not as well as have still not received any paperwork on the deal i don't even know who the financing was thru..

We purchased a vehicle from Cavender Ford. The whole experience was so easy. Thanks to Gustavo, Corey and Austin.

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be ... Read More

Full review text opened.

Google - Oct 31, 2026

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be asked to return another day. I even expressed my frustrations to the sales staff in writing BEFORE completing my purchase. I explained that I felt overwhelmed by the inconsistencies and simply wanted to feel comfortable, confident, and valued as a customer. Despite everything, I decided to move forward with purchasing my second Bronco from this dealership. Unfortunately, the lack of communication continued AFTER the sale. I was not provided copies of my purchase or financing documents when signing. I had to personally reach out to request them, and although I was told they would be emailed, I still have not received them. I also had to follow up regarding the car wash membership and GAP-related information discussed during the purchase. Another concerning issue is that our salesperson told us she had previously taken the Bronco home and removed its top before we purchased it. She mentioned having unsealed the top and indicated this was why the vehicle had more favorable deals. We are now experiencing difficulty getting the top to close and seal properly. We have been advised to bring it back for inspection, which is another inconvenience after an already stressful purchasing process. My husband was also considering purchasing a new vehicle from this dealership, but after our experience, we are both hesitant to continue doing business here. What disappoints me most is that after purchasing TWO Broncos from Cavender Grande Ford, I genuinely feel like our business was only valued until the sale was completed. I understand that dealerships are busy, but communication, professionalism, transparency, and follow-through should not disappear once a customer signs the paperwork. I genuinely love my new Bronco, but this experience has taken away so much of the excitement. I am not writing this review to attack any individual employee. I am sharing my experience because I believe customers deserve to know what to expect, and I hope dealership management takes these concerns seriously. After purchasing two vehicles from oCavender Grande Ford, I expected better.

Stellar Service Easy to do business with highly recommend.

Everything was great! Luke was great! We are from West Texas so most of the dealing was over the phone. He described everything as it was on the car. My husband is a retired salesman of many years and he did like Luke a lot. Jennifer got everything done. She explained the extended warranty. Great conversationalist! Delivery was great! The only thing I didn't like was the extended warranty was put on the deal before we agreed to it.

Great service. Friendly and on the ball. I went in for an oil change and got a recall taken take of that I didn’t know my car had. Wonderful experience and I would recommend them to all. Thank you guys!!

Randall. Has been the only service advisor who has shown respect in the 15 years of me buying cars from here. I usually prefer to drive across town to service my vehicle because the service here was always terrible no sense of urgency at all and even the people in the shop seem not to have a clue about issues with a vehicle. I am leaving a good survey this time just for this new advisor and I hope that things continue to improve with the service overall.

Read at DealerRater

Jim was very knowledgeable, professional and easy to work with. Service was quick. Thank you Jim!

Read at DealerRater

The dealership is always willing to work with you on the issue at hand. We had a check engine light appear while traveling out of town. That cut the trip short but with the parts on hand the truck we given back in three days.

Read at DealerRater

The interest rate was supposed to be 1.9% and it was not as well as have still not received any paperwork on the deal i don't even know who the financing was thru..

We purchased a vehicle from Cavender Ford. The whole experience was so easy. Thanks to Gustavo, Corey and Austin.

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be ... Read More

Full review text opened.

Google - Oct 31, 2026

Extremely disappointing experience, especially as a returning customer. I have now purchased two Ford Broncos from Cavender Grande Ford, most recently a 2026 Bronco Outer Banks Sasquatch. Unfortunately, what should have been an exciting experience turned into one of the most frustrating and stressful vehicle purchases I’ve experienced. From the beginning, communication was extremely poor. I was passed between multiple employees, repeatedly had to reach out for updates, and was initially presented with numbers for a vehicle I wasn’t even interested in purchasing. I returned on a Saturday ready to discuss numbers and finalize a deal, only to be asked to return another day. I even expressed my frustrations to the sales staff in writing BEFORE completing my purchase. I explained that I felt overwhelmed by the inconsistencies and simply wanted to feel comfortable, confident, and valued as a customer. Despite everything, I decided to move forward with purchasing my second Bronco from this dealership. Unfortunately, the lack of communication continued AFTER the sale. I was not provided copies of my purchase or financing documents when signing. I had to personally reach out to request them, and although I was told they would be emailed, I still have not received them. I also had to follow up regarding the car wash membership and GAP-related information discussed during the purchase. Another concerning issue is that our salesperson told us she had previously taken the Bronco home and removed its top before we purchased it. She mentioned having unsealed the top and indicated this was why the vehicle had more favorable deals. We are now experiencing difficulty getting the top to close and seal properly. We have been advised to bring it back for inspection, which is another inconvenience after an already stressful purchasing process. My husband was also considering purchasing a new vehicle from this dealership, but after our experience, we are both hesitant to continue doing business here. What disappoints me most is that after purchasing TWO Broncos from Cavender Grande Ford, I genuinely feel like our business was only valued until the sale was completed. I understand that dealerships are busy, but communication, professionalism, transparency, and follow-through should not disappear once a customer signs the paperwork. I genuinely love my new Bronco, but this experience has taken away so much of the excitement. I am not writing this review to attack any individual employee. I am sharing my experience because I believe customers deserve to know what to expect, and I hope dealership management takes these concerns seriously. After purchasing two vehicles from oCavender Grande Ford, I expected better.

Stellar Service Easy to do business with highly recommend.

Everything was great! Luke was great! We are from West Texas so most of the dealing was over the phone. He described everything as it was on the car. My husband is a retired salesman of many years and he did like Luke a lot. Jennifer got everything done. She explained the extended warranty. Great conversationalist! Delivery was great! The only thing I didn't like was the extended warranty was put on the deal before we agreed to it.

Great service. Friendly and on the ball. I went in for an oil change and got a recall taken take of that I didn’t know my car had. Wonderful experience and I would recommend them to all. Thank you guys!!

Randall. Has been the only service advisor who has shown respect in the 15 years of me buying cars from here. I usually prefer to drive across town to service my vehicle because the service here was always terrible no sense of urgency at all and even the people in the shop seem not to have a clue about issues with a vehicle. I am leaving a good survey this time just for this new advisor and I hope that things continue to improve with the service overall.

Read at DealerRater

Jim was very knowledgeable, professional and easy to work with. Service was quick. Thank you Jim!

Read at DealerRater

The dealership is always willing to work with you on the issue at hand. We had a check engine light appear while traveling out of town. That cut the trip short but with the parts on hand the truck we given back in three days.

Read at DealerRater

The interest rate was supposed to be 1.9% and it was not as well as have still not received any paperwork on the deal i don't even know who the financing was thru..